CESC (Calcutta Electric Supply Corporation) — Non resolution of complaint o[censored]nusual high bill

Address:

Hooghly, West Bengal

I am Mr Dilip Kumar Roy, I am 64 Yrs old and suffering from Hypertension, diabetes and Heart disease. In Nov 14, I received a electricity bill for Nov 14 for Rs 10750, which was unusual and defies logic, details are as follows: (Meter no. 0435511, Previous meter reading: 8825, Current reading:9999; Units consumed: 1174). I lodged a complaint via telephone with CESC(Mr Nazrul Islam Choudhary, Commercial executive on [protected]) complaining about that the meter reading noted by their representative was wrong. He promised to have the issue looked at and send me a corrected bill within 10 days but nothing happened. Finally, after repeated complains, some company personnel were sent to my house on 03 Jan 15 to check the reading, and change the meter. When they came, the Senior technician, Mr Mantu Kumar Pradhan (from Testing department, CESC Office, Bhavanipore) checked the final meter reading of the old meter and noted it as 9167 and also informed me of the same. He then removed the old meter and fitted a new one(Meter no. 5118325). After few days instead of my revised bill, I received my disconnection notice and bill for December 14(Bill no. [protected]), The details were as follows(Meter no. 0435511, Reading date 10/01/15, Previous meter reading: 9999, Current reading:9999; Units consumed: 0 and Gross amount payable as Rs 10790 of which Rs 10750 was arrears of previous month). I called the commercial executive again to complain that I have been sent the same wrong bill again. I was told to come to the Howrah regional office, to have the problem shorted out. When I went there on 30 Jan 15 and explained everything, I was told by the personnel attending that I would be sent a revised bill within 10 days. However I did not receive any revised bill as promised and repeated calls to the commercial executive and the CESC office(Phone No.[protected] fell on deaf ears. I was finally told by the Office that no action has yet been taken against my previous complaints and my previous visit(all the way from Sheoraphuly to Howrah) and was again asked to come the Howrah regional office. I again went there on 18 Feb 15. After much wait and telling my story from scratch to the company executive at the office, I was finally given my revised bill of Rs 2380 for Dec 14 against preevious bill no. 12141 for the same period. I paid the revised bill immediately at the office and thought that was the end of my woes. However on 29 Feb 15, I received my bill for Jan 15, which read as follows, (for meter no.0435511: previous reading: 9999, present reading:*******, unit consumed:174C and for meter no. 5118325: previous meter reading:1, present: 324, unit consumed:323C and Total reading of both meters= 497)Total energy charges=2857.71 and arrears of previous month as 2387.19 and gross amount as 5712.25. Now please 1. Where these all these come from? and 2. Prove ******* - 9999=174.I am a harassed old man. Please help me.

For lawers and old timers, Please also tell me if I can sue CESC for deficiency of services, for mental and physical agony and claim compensation