[Resolved]  Chandra Toyota, R. S. Motors Pvt. Ltd. — Feature that told me at the time of selecting the model, was not found after delivery

Address:

Jaipur, Rajasthan

dear Sir/Madam, we purchased ETIOS/TOYOTA ETIOS VD (M)/1364 which chassis No.: MBJB4ZBTX00061082 and Engine No.: IND1331598, Fuel type: DIESEL, Invoice No: RSM/JPR/2013-14/10/ET-439/781 Dated 24.10.2013 Our Complain is regarding features with this model, at the time when we were viewing the differences in various models. Now we received the vehicle without Audio Control Steering feature for which we paid more than base model. we are completely disappointed with this reputed company, and its look like a fraud. we filed our complain also to customer care of company on 28/10/2013. their sales person just told us differences between VD and VDSP Model in only extra air bag and they told all features are same in both models, but when we take delivery from their office, i offered to my elder uncle first drive of the vehicle as usual in our indian culture, till that time i didn't saw nothing interior of the car. but when i got chance to drive the vehicle, there was no Audio control in steering, immediately called to the sales person, they told me to come their office on next day. Now they are saying that the feature you want comes only in VDSP, then i straightly told them why they didn't cleared this at the time of booking. there was just a few difference in price between VD and VDSP i.e. INR 40, 000.00 only. I told them that why they did't clear this at the time of booking as i could pay more 40000.00. Now it is more than 48 hrs. after filing the complain, they are only saying that they have only one answer and that is sorry. I am very disappointed, because due to lack of knowledge of their sales person, I am suffering the problem, which i don't deserve. Even I offered them now 40000.00 more to get the top end model, but it seems that they are are not taking seriously this. hope you will understand my issue. I dont have any proof regarding this matter, except that sales person agree and admit her mistake verbally only. On Purchase I ordered them VD and they issued VD model. on papers they are on strong side. if you require any other documents please let me know, i will provide all the documents. and if there is an option of call history then i would be on stronger side. Please help