Chevrolet India — Deficiency of service in ARAS service centre at Madurai, Tamil Nadu

Address:

Madurai, Tamil Nadu

I am the owner of Beat-LS car. I purchased it ARAS Motors Madurai.The service centre is at a faraway place from the heart of the city.That is some 20 Kms away.On many occasions I experienced the excuse from the service providers that the spare parts not in stock.For my car which bear the Reg.No.TN 59 AU0589 there was a little damage at rear bumper.When I took the car for repair the mechanics as well as the Hr Manager one Mr. Kannan said that I would be informed of the availability of the spare and the I could come and got the damage repaired.No calls pertaining to the availability of the spare was made to me.When I went there for availing a free service to service centre I asked the HR Manager Mr. Kannan to get the rear bumper damage corrected by fitting the required spare. He assured me that it would be done on more than one time. Finally the repair was not made at all. Fed up that bitter experience I returned back my vehicle in unrepaired condition.The ARAS people of Madurai in general and the HR Manager Mr. Kannan in particular are past masters in the art.of paying Lip service rather than doing real service. Y.Arulanandasamy.