[Resolved]  Chevrolet India — Fogging of all glass

Address:

Bangalore, Karnataka

This is my third such complaint on performance on Beat Diesel bearing number KA-04-ML-5465 purchased on 09/12/2012 from Trident Cheverlot, Kalyan nagar, Bangalore. From day 1 I am facing issues with all glass getting fogged while kept in the parking. This issue was raised earlier & Naveen ( Manager - Service) at Trident took it up for resolving the issue. Subsequently rainy season started and I did not face any issue at that time. Now since the rainy season is over, I am again facing the same issue when the car is parked under sun & when I come back in the evening from office I see that all the glass is completed covered with fog. This is not an ordinary fogging which will disappear with A/c on. I have to use cloth to clean my windscreen & even then the view is not clear. I had given my car for my 2nd servicing on 08/12/13 & again I have told them about this issue. But my service advisor (Sunil) told me that no such issue. Now it is more than 1 year since I am facing this issue and as per feedback from the service center, they have not come across any such complaints from any other users. Since this fogging disrupt my view while driving, I facing lot of difficulties. Now since service center is not able to resolve the issue, I instruct manufacturer to take back my car & inspect/investigate on the issue & replace with another car immediately. Since this is QC certified vehicle, how come certification was given when there was issue from day 1. If problem is not resolved immediately, I would like to move with consumer forum for wrong QC & putting lot of difficulty on the consumer holding all the earlier/present communications as record. Also I would like to mention few feedback on recent servicing. Two issues of Power windows not functioning & my seat cover(Driver Seat) was not fixed even after pointing out while leaving for service. I get feedback that qualified technician is not available to fix the issue presently. I was asked to come back again. This is the kind of service being delivered to the customer. Hope some resolution will be arrived with in 15 days, failing which I would directly seeking help of consumer forum.