Chevrolet India — Poor Quality of Product (Car)

Address:Bangalore, Karnataka

This mail is regarding my car: Chevrolet CRUZ which I bought almost 3 ½ yrs ago from Megha Automobile, Lucknow. This car has a chasis no 017317 and Engine no 48525K of 2011 make. Ihave few points to raise about the services as well as the quality of car whichI am having, these can be summarized as:

1) Recently, I encountered a problem withthis car while going back to home it suddenly stop taking speed and virtuallystop, before this I was experiencing gear issues for 2-3 days. I called up yourservice center in Bangalore (Trident Automobiles, Kalyan Nagar). They told methat it could be a clutch issue. Now I have question for you, why this car hasto be undergo clutch replacement only after 38K kilometes ? while I haveanother Car _Honda City where clutch replacement happened after almost 70Kkilometers… I can understand and appreciate that clutch is subject to wear andtear and need to be replaced. But you cannot have such a vast difference inquality of product which two Companies offer.

2) This is not all, I had to replace mybreak pads and shoes at almost 32K kilometers (Nov’14) which is again putquestion mark on the quality of product being sold by GM. Again if I comparethis with HONDA- break shoe got replaced at almost 52-53K kilometer level. Thisraises one more doubt in my mind why after paying almost double of the cost Iam getting much inferior quality product from your Company.

3) The other issue which I have faced withyour Company is; when I took the vehicle to your authorized service center, they initially told me that cost of replacing clutch assembly would be appox80, 000…… ??? when I argued with them, it came down to 65000 (which they havementioned in the Vehicle service order). Plus I was told that it is not theclutch plate, pressure plate, clutch oil but also some rotator or something hasto be replaced and the costing of that will be 80000.. I am wondering, you people offer sub quality products which does not even last equal tocompetitive products, but you guys have made replacement so costly andcomplicated that, customer has to pay through his nose…..( please note thereplacing clutch in Honda city is 11000 only)

4) Finally, the service quality is pathetic….. I would not even term it bad……. Firstly we will have to wait for gettingserviced (Booking are full), secondly, we don’t get what we have asked for(last time the vehicle was delivered much after the promised time). No reminderfor service due etc…


5) At last, I would like to tell you thatwhen I booked the car in Lucknow, I was shown car where there was an emergencyexit from the rear seat was there but when I was delivered the car, I was toldthat the Company has stopped making this model. I had no choice but to takethis vehicle.

At the end, I would like tosay, Please make quality products, compare with your competitors who areoffering far superior products as well as service and also ensure that yourdealers are not taking customers for ride ….. change everything just to makemoney……????

Hoping to get solution for my problems …

Thanks,
Ashok Gupta
[protected]
Was this information helpful?
No (0)
Yes (0)
Chevrolet India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Chevrolet India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    706
    Pending
    0
    Resolved
    338
    Chevrolet India Phone
    +91 12 4308 0000
    +91 26 7622 1000
    Chevrolet India Address
    Block B, Chandrapura Industrial Estate, District Panchmahals, Halol, Gujarat, India - 389351
    View all Chevrolet India contact information