[Resolved]  Chevrolet India — vehicle servicing is worst.

Address:

Chennai, Tamil Nadu

I have left my beat Lt model TN09BQ 5279 vehicle for 3rd service(30000kms) in " KLN MOTORS" EKKADUTHANGAL BRANCH, TAMILNADU CHENNAI. I have requested the following complaints while leaving the vehicle for service. 1. Driver side master locking system doesnot operate so i have to get down through the left side door which this system is installed by "Auot corp" and is authorized by your company. But the service people just made adjustments and made me to pay the bill and than they said it could be rectified by the above said company only. They have been keeping the vehicle for last 2 days but said nothing and making the customers to go some where else to rectify the work but these works to be completed in one spot and that should be in your place and wasting another day to rectify the problem.These kind of action makes the BRAND un trusty to continue relationship with the company and change another Brand cars to choose. 2. I have asked to change the driver side outer Ripper in door which is lightly damaged but they have informed the service is finished and informed me to get delivery the vehicle when i visited the service center they have not completed the work giving an nonsense excuse "THERE IS NO STOCK" How an service center cant have an single piece of that and cant make arrangements in 2 days and fix it . They are asking me to come in another day. so i have to go in some other day leaving all my works behind and to waste my valuable time for there mistakes. 3. The way they have cleaned the vehicle is an worst class of SERVICE QUALITY which creates an worst name "CHEVROLET" IN SERVICE and Making the customer not to again come to company service centers anymore. I HAVE MADE MY MIND NOT TO GO AGAIN TO COMPANY SERVICE OUTLETS EVENTHOUGH IT AFFECTS MY WARRANTY. ITS more better than not going anymore for chevrolet service centers. More over when i asked all about the issues the way they have answered me is the worst class of CUSTOMER RELATIONSHIP Makes me how they can improve the sale of new vehicles with this kind of after sales responsibilities not fulfilled and makes me an second opinion while selecting an new vehicle in future.