[Resolved]  Chroma — No service since 2 months

Address:

Bangalore, Karnataka

I have purchased microwave oven last year and took extended warranty total 4 years. Now my oven is in warranty and complain period is also more than two months. I have lodge a complain on 23rd March 2015. Every week I 5ake status about what happen to my complain and chroma staff always reply that wait for 3 to 4 days. Now its more that 2 months. But no service. Also 8 have many proof where they have given me a time line to resolve the complaints but they did not resolved in fact they did not look into my queries. Since last 5 days I m calling daily in customer care and they'll just says thatwe will check. But no response. Now since two months my oven is not working I m facing lots of problem at home. Even they are not providing me temporary any oven till they repair my oven. Also it is not feasible to wait for two months. When I asked them to replace the oven if you are not able to repair it then they said no we can't do that. Now u tell me they are not repairing they are not replacing they are not providing any oven till they repair. Now what should I do. My oven is in warranty period till 2018. I m thinking to file a case as 8 have many proof against them. Please look into matters. Hussain Bangalore.