[Resolved]  PVR Cinemas — Deduction of Money from account but ticket not booked

Address:

Delhi

Hi

Yesterday evening I was trying to book tickets of Yeh Jawani hai Diwani for 2nd June 9:20 AM show. I have done all the formalities .. secure payment also done then a page was appearing stating "Runtime Error" ... in the interim i got a sms from SBI Bank .. payment of 404.94 /- got debited from my account ... but my ticket wasnt booked .

Please check this immediately and get back to me

I am trying your customer care no & PVR Priya contact no for from yesterday and today morning .. but nobody responds, I even registered a complaint and send the seperate mailer to [protected]@pvrcinemas.com and [protected]@pvrcinemas.com but no reply till now.

Is this the way to provide services to the customer

Such type of convience you are giving to your customer then you are deducting INR 40 for the same and in such cases you are not picking the customer call and not even revert to customers mail.

I need revert on this urngently please

Booking details are as follows :

Theater : PVR Priya_Vasant Vihar
Show : 2nd June Yeh Jawani hai Diwani @ 9:20 AM
Date of Booking: Yesterday 31st May 2013, Rest all the details screen shot and everything is shared on my mail.

Regards,
Meenu Chawla
Mob:[protected]