Cinepolis India — Amount debited - but ticket not booked for the movie the jungle book on 26/4/2016

Address:

Coimbatore, Tamil Nadu, 641035

Hi team,
I have tried to book the ticket for 07:20 pm show for movie the jungle book, in fun-mall coimbatore on 26-apr. While trying to do the payment, the amount (Rs.334) have been debited from my bank account, but the ticket have not been booked and i didn't get any message in e-mail.
Please verify and refund the amount (Rs.334) to my amount.
I have drafted 2 email reg this but i didn't get any response on this.
Please do the needful

Email: [protected]@gmail.com
Mob no: [protected]
Acc no:[protected]
Bank name: icici bank
Branch: besant nagar - chennai

Thanks,
Subash