Cinepolis India — Cinepolis thane viviana ticket not confirmed but money debited from the credit card

Address:	Thane, Maharashtra, 400607
Website:	www.cinepolisindia.com

I booked tickets through my amex credit card and my spouse's hdfc bank debit card for 22nd april 10.20 am jungle book 3d imax. I was charged rs 2220.20 twice (Once through amex & other through hdfc net banking). On both occasions i was redirected to your page after successful debit from my cards that there was some problem with payment processing and i have not been charged.

I was however charged on both occasions even though tickets were not issued!!! I just cannot your customer service numbers as either its switched off or i get a message that the number is busy!!

I can be reached on [protected]. I have a total amount of approx rs 4500/- for which i expect a refund with no reciprocation of whatsoever any manner from cinepolis team.

Absolutely disappointed and disgusted with the approach.

Regards,
Aasheesh sharma
[protected]