Cinepolis India — Disturbing projector room light on us when movie is showing.

Address:Dakshina Kannada, Karnataka

This is a complaint of today (27th June, 2015) with Cinepolis at City Centre, Mangalore, Karnataka, India. I had purchased 2 tickets for "Insidious Chapter 3" for a 04:20 pm show at auditorium No.5. I was seated along with my wife on seats N-13 and N-14. After the movie began and all the auditorium lights were switched off, we experienced a bright light coming from behind us and falling on our faces. This was very disturbing to both o[censored]s and we could not concentrate at all on the movie. I could neither walk out of the auditorium to complain about this for fear of bothering other spectators in the auditorium who were watching the movie with rapt attention. At intermission, I walked out and complained to the person who was at the entrance and he in turn called somebody to whom I had tell about this. I could hear one staff member saying that they were cleaning the projection room with the lights being kept on. Finally, after intermission the lights in the projection room went off. But within 5 minutes they came back and I rushed out of the auditorium again to complain about this. I missed a part of the movie but could not tolerate this kind of nonsense happening. A lady apologised to me for the inconvenience caused by all this and I went back to watch the movie. This was a very bad experience at Cinepolis Mangalore. Incidentally I am a Club Cinepolis member with No.[protected]
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