Cinepolis India — Harsh/unethical behavior by cinepolis malkajgiir hyderabad staff

Address:	500047
Website:	www.cinepolisindia.com

I have been to cinepolis malkajgiri, hyderabad yesterday and the staff behaved very harshly (Especially staff named m naveen). Mr. M. Naveen doesn't know how to behave with the customer. His language was very rude and unethical.

Date of incident: may 1st, 2016
Cin no: u92100hr2007ptc039680
Description of incident:
We have been to this movie theatre many times. My twin kids (4 yrs age) also come with us everytime. Below are several problems that we faced yesterday.
1. We have booked tickets thru bookmyshow website. We are forced to take printout of the ticket even though we show them the sms of the ticket. It's ok to ask us to take the ticket printout but why only we are asked to do so? There is one more customer before us who didn't took the print and just entered in by showing the sms. Also, there is one more customer who entered in after us also just by showing the sms. So, why only we are asked in to take the print of the ticket? The other two customers also just had the sms of the ticket like we had. When we asked about this then mr. M. Naveen entered in and behaved very harshly. Naveen said that it's their wish to ask for print whenever they like to do so. He also talked very harshly with my wife. I was not expecting to behave harshly and use harsh words when talking to any lady. How can a staff behave in such a way?

I forced to talk to the manager to escalate the behavior of the staff. I was told that the manager is on weekend leave and they are not ready to disturb him. I asked several times for any phone number of higher management so that i can bring to their notice but they (Staff named srujan) told that they wont give the phone number. Also, m naveen told us to complaint wherever they want and no one can do anything.

2. One more problem is who do they have the rules all the day. I watched telugu movie sarrainodu (Bookmyshow booking id: wrwz32x) in the same theatre two days back i.E. On 29 april, 2016. That time the kids were also allowed to enter the hall. Though we took only 3 tickets, they allowed all four o[censored]s to enter in (Myself, my wife and two kids) but today they didn't allowed my kids. When i asked the reason on how can they change the rules, m naveen again argued very rudely and harshly and said to get out and cannot allow in. Then mr. Srujan entered in and tried to convince us. Srujan's behavior was good and polite but again m naveen entered in between while we were talking to srjuan and again behaved very rudely and harshly. I can understand the concern that kids of 4 yrs old should also have ticket but it would have been told in a more generous and customer friendly way.

So, with utter frustration i have decided to never go to the same theater again. I have also informed the same to my neighbors in the colony and in some public websites.