Cinepolis India — Online ticket - No ticket issued but money deducted

Address:Bangalore, Karnataka, 560100
Website:www.cinepolisindia.com/now-playing/bangalore

Last 13th April 2016, I have tried to book tickets for Jungle Book for 2 person through the cinepolis online website booking.
Money was deducted from my credit card account but transaction did not go through.
Worst part is that nobody is there to call and compliant from Cinepolis.

.
The message I got in webiste is
"Sorry, there was an error while processing your request. You have not been charged.
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    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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