Cinepolis India — Refund not received

Address:Pune, Maharashtra, 411014
Website:www.cinepolisindia.com

On 21st Sept I tried to book 2 tickets for VIP Cinepolis, Seasons Mall, Pune from http://www.cinepolisindia.com. Although 432 Rs were deducted from my account but tickets were not booked. I emailed at all the email ID's ([protected]@cinepolis.com, [protected]@cinepolis.com, [protected]@cinepolis.com) Cinepolis has provided, but never received any response from Cinepolis.
It's been more than 3 weeks but the money is not refunded; can you please look into the issue?

Details:
Venue: VIP Cinepolis, Seasons Mall, Pune
emailID with which booking was made: [protected]@gmail.com
Movie: Pink, 22:40 show
Amount deducted: 432
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