Cinepolis India — Regarding the Credit of Cinepolis Rewards Points

Address:Jaipur, Rajasthan

I have made two bookings one with Booking ID W3FDAMN for 02 May and other with Booking ID WBW2PDA for 16th May. Both the bookings had been done through Cinepolis app. and the seats booked are the for VIP seats. I haven't got any Cinepolis reward points in my account for these transaction. When I have inquired about the same at CinePolis Jaipur the staff was rude and unable to solve the issue. Even the manager there was busy collecting the tickets for his relatives in spite of having long queues at the counter. They said that I need to log on before purchasing the tickets but in thier app no such info it asks for. They said we don't have any idea and points will not be credited. I want a reason why the points cannot be credited to the account.
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