Cinepolis — Money debited from account but tickets not booked

Sudharma V M

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat, 380054
Website:	www.cinepolisindia.com

Dear sir/mam
On 31st august, i booked 4 premium tickets on cinepolis app worth 160rs each with convenience charges coming to a total of 708rs for the movie mechanic resurrection for 1st september 2 p. M show at cinepolis alpha one, vastrapur, ahmadabad. Money from my debit card has been debited and the ticket page was going on loading in the app and at last said the page has expired and consequently no tickets have been sent to me. But i have been left clueless as of now as what to do. As a proof i'm attaching the message that i received from my bank as soon as my money got deducted. Please look into the matter and reimburse me immediately.
Please find below the message that had been sent to me from my bank.

Thank you for using your sbi debit card 519xx8341 for a purchase worth rs708 on pos [protected] at ticketing_ccavenues_co txn#[protected].

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Cinepolis India customer support has been notified about the posted complaint.