Citibank — Cashback not received

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchase a mobile phone from flipkart on date 22-Dec-2015 amount 8160 Rs. And there is a offer of 10% cashback on the same on citibank credit card. But till date i.e.10th of Feb, i didn't get any cash back. When i follow up the same issue with flipkart, they saying you have to contact your bank for the same . Please see the below mail from the flipkart :

Order id: OD[protected]
Incident Id: IN[protected]

Kindly ignore the previous e-mail.

Thank you for writing in. We understand your concern. We regret to inform you that the above mentioned transaction is not eligible for 10% Cash back as the offer is not valid for certain cards as per the information provided by your card issuing bank.

We request you to get in touch with your card issuing bank for more clarifications.

Have more questions? Visit our Help Center for quick answers: http://www.flipkart.com/helpcentre

Thanks,
Flipkart.

Regards,
Lakshmibai N
Flipkart Customer Support


I would request you to citibank, please look into this and refund my money as 10% cash back.
Please find the attached screen shot.

Regards,
Gaurav Gupta
Mob: [protected]
Mail: [protected]@gmail, com
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citibank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    1860
    Pending
    0
    Resolved
    670
    Citibank Phone
    +91 240 663 4653
    +91 79 2640 4653
    +91 79 2642 2484
    Citibank Address
    Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
    View all Citibank contact information