Citibank — Cheque is missing due to negligence of your staff.

Dear Sir, This is Narayanan A, Citibank Account No. [protected], Chennai mount road branch. I have received a cheque from my company against my salary and i searched for a citibank cheque deposit counter and i find out from internet and through telephone[protected] that there is a cheque drop facility in Ambattur Ambit IT park. I have viisted on May 11th and find there is no deposit slip / challan which has to be pinned along with my cheque. I have contacted your staff in telephone number[protected], and i told that there is no deposit slip, she told that she will take a complaint of this and asked me to write my account number, name, mobile number in backside of the cheque and deposit in cheque box. I did the same and i got the amount after 3 working days. The amount is Rs. 42, 773. In June 5th evening 6.30 pm, I again visited Ambit IT park for cheque deposit and find there is no deposit challan / slip and called again to[protected], and informed that there is no challan in its place. she told that she will take a strong compliant and asked me to write my account number, name, mobile number in back side of the cheque and deposit in the cheque box. I did the same and asked her not to take any action against the cheque collection person. The cheque number is 011854 and the amount is Rs. 54, 329. I have waited for 3 days and asked our accounts dept whether amount was debited from our office account. They replied that the amount was not debited from our office account. On 10th June, i have contacted[protected], and informed that deposited cheque at Ambit IT park was not credited into my account. They asked 48 hrs time to trace this cheque. I also requested to trace quickly, since this is June month, i have to pay school fees for my children. Today evening i have contacted after 48 hrs ( I expected they will inform me the status ) in same[protected], number, the person told that the cheque is not available in bank as well as Ambit IT park cheque box very simply. I asked him to connect a senior person and they connected to Ms. Durga, Manager and i told that all the above issue, due to negligence of Citi staff i was suffering a lot. Even after repeated complaint i visited this atm today and again found that there is no deposit challan/ slip. I have taken a photo of my cheque during deposit and also i have taken a photo on today that there is no deposit challan in your Ambattur AMBIT park. I am suffered a lot due to negligence of your staffs. 1. No deposit challan in Ambattur Ambit IT park 2. Negligence and carelessness of your cheque collection staff or your bank clerk during handling my cheque. I told her i can take this issue to top most level ( Reserve bank of India ) and she ( Ms. Durga ) asked me to wait until tomorrow 1 pm. Also she told that she will call me on or before tomorrow 1 pm. If i doesn't get a money, i will inform this incident into top most person in Reserve bank of India and social media net work, since i have suffered a lot. Please respond immediately if you don't want to damage your bank name. Thanks & Regards, A. Narayanan, Chennai. + 91 [protected].