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Citibank — Citibank is asking to pay for the items that are not purchased by me

Address:Chennai, Tamil Nadu, 600002.

Hi Team,

There is some fraud happened with my Citi Bank credit card [protected] and I got messages that transactions for Rs 6500 and Rs19500 happened with reference numbers 671948 and 402997 with the Citi bank. As per Citi bank, both these transactions are happened with Snapdeal. Snap deal confirms that no transactions happened with the Citi bank credit card. I blocked my citi credit card and raised a dispute log with Citi bank and after 5 working days, Citi says that these are the online transactions performed by me with my credentials which I never did. I crossed with snap deal any transactions performed with my citi card [protected] and they told no transactions happened with my card. Citi bank is not ready to cross check with snapdeal for transactions confirmation. They simply ask me to pay the amount for those fraud transactions. I already raised an FIR and write to [protected]@snapdeal.com, [protected]@snapdeal.com. Waiting response from Snapdeal. I request you in understanding Citibank to have direct conversation with Snapdeal about those two fraud transactions.

Thanks
Srinivas
+91 [protected]
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Comments

Above 2 transactions with reference numbers 671948 and 402997 happened for Rs 6500 and 19, 500 on May 28th. I spoke to snap deal to cancel the orders if any placed with my credit card but on phonecall they said no transactions were made with my card.As advised by Citi bank, I waited for 5 working days to hear the status on my complaint and they are neither ready to listen to me nor contact snapdeal to cross check about the transactions but they simply asking me to pay the amount for the transactions not done by me. They say these are the online transactions happened with my authorized credit card but not ready to check and confirm with Snapdea on the same. As the receiver is Snapdeal, they can easily provide and confirm that the transactions happened or not with the mentioned reference numbers and Credit card on May 28th 2016. I wish with this forum assistance I can take this up to the higher management of Citi bank.

Thanks
Srinivas
Reply
Dear srinivas80,

Kindly share your registered email id and contact details on [protected]@snapdeal.com to assist you further.

Regards,
Team Snapdeal
Reply
Dear sanat swain,

We have not received the requisite details on your concern. Kindly share your registered email id and contact details with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal
Reply

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