Citibank — CITIBANK - The Biggest Fraudulent Credit Card Company

Address:

Pune, Maharashtra

During the month of Oct 2014 I tried to use my Citibank credit card to make an online bill payment to Airtel for my land line bill. The transaction failed 1st time with error - 'Page cannot be displayed', I re-tried again and it was successful. To my shock I received a statement in the month of Nov 2014 with 2 transactions of the same amount on the same day with same transaction numbers. Immediately I raised a complaint with Citibank customer care and they said it might be some mistake so they would give me a refund immediately and I need not pay that particular amount. In the Dec 2014 I again received the statement with the same transaction amount and when I enquired with the Citibank customer care they said that the investigation was done at their level and they are sure that both the transactions were successful. I went back to Airtel Customer Care and when I checked with them they said they have received only one payment during the said month. Now I was put in a tangle, I had to call both the customer cares several times and both of them were not ready to own the transaction. I was put in a situation were my money is nowhere credited but i should pay it to Citibank. During the last several months there has been so many distressful calls to the Citibank customer care but unable to solve this issue and they were not even ready to provide any proof which says both the transactions are correct and the payment has reached Airtel. Because of this i have stoped using Citibank credit card completely. Adding to the issues now for the past 2 months Citibank has started charging me late payment fees, interest for a transaction which was not successful at all. My Question is, how can this company charge me for a transaction which was not successful.? How can this company enforce late payment fees, interest for a disputed transaction.? Is there no law in this country to stop these frauds.? I have gone through a lot of agony using this credit card, I urge everyone reading this not to use Citibank credit cards and specifically for online transactions. They are waiting to create fraudulent means to cheat poor Indians.