Citibank — Clear case of fraudulent transactions of citibank world debit card

Address:

New Delhi, Delhi, 110034

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Subject: expectation of early resolution of clear case of fradulent use of secure citigold world debit card with dispute reference no -sreff15046784 against complaint no.-[protected]

To all senior case managers citibank greivance cell department i am a respected doctor from india and my name is dr sanjeev varma i hold a citigold account together with my wife dr sunita varma (Prime holder) and sanchit varma with account no.-[protected] my citigold world card no.Is-ending 5307, i am a frequent traveller and am in canada and usa since 01oct2015 the debitcardending 5307 was used sparingly only for few smaller transactions of rs[protected]/-only as your records will show i travelled with peace of mind relying and trusting citibank secure banking system but to my dismay and shock on 15th oct) at 7.19 pm while i was in sparta newjersey (With my card in my physical possession) i got a series of sms messages intimating me o[censored]se of this card at a single particular place (Jorneyey1315 bro) with 5 transactions incurred within 20 mins of amount varying between rs 15, 764.06 to rs 29, 248.53 with a total amount of rs 115987.82/-( more than one lac fifteen thousand) i acted immediately and called the international citibank number and talked to a mr partha and in fact while i was on the phone the last two fraudulent transaction of amount rs 29248.53 /-and rs 26663.97/- took place and then my card was deactivated at my request i was given the reference number for my query as -[protected] and dispute claim no.-sreff15046784 as is amply clear from above facts it's fraudulent transactions and i am sure your investigating team will reveal these are clearly fraudulent transactions on my card used without my permission and strangely bypassing all the promised security processes that a customer is entitled to . I am personally not only financially affected (It's a huge amount) but my trust and faith in citibank is shaken there points are self evident that citibank should have exercised more dilligence before authorisation for these repeated unusually large transactions were given. A few points- 1) the card was not lost or misplaced and was in my physical possession throughput so how has it been used fraudulently 2) after the first transaction of amount rs 15764.06/- why were the subsequent repeated transactions of such unusually huge amount authorised without the customer getting any notification 3) thankfully i was not asleep and on receiving the sms indicating fraudulent usage, i was able to immediately notify citibank and get my card blocked, but what if i was asleep or unable to receive the sms why there were no internal measures and red flag warnings generated by citibank to prevent misuse i am a professional and expect a early andsatisfactory resolution of this issue as a citibank and mastercard holder it's my customer right to be protected and compensated against this obvious fraudulent card use. Dr sanjeev varma [protected] sent from my iphone