Citibank — Consumer loans

Address:	1100
Website:	www.citibank.com.ph

They offered me a consumer loan payable in 36 months postdated cheque and i accept it.they told me that the amount will be delivered by september 2. but upon calling the hotline, they told me that it will be process in 5 working days. i called again after 5 days they told me that it will be reprocess since they failed to delivered. they told me that they will inform the agent whom i have spoken with to call me and to reprocess the loan but unfotunately up to this day they were not calling me.i already prepare the cheques for payment and i already need the money to pay for the house renovation. can i file a case and sue them failing what they have promise to me about the loan