Citibank — Credit card additional charges

Address:

Bangalore, Karnataka

Hi team, This is with regards to the additional late payment charges incurred in my citi bank credit card. Its been more than a year I am having this card and have been using it, but since I am unable to access the details online I have send the required details to the head office in Chennai, after long conversations with citi bank phone advisors which is not even a toll free line. After all these I stay in Bangalore within 5 to 6km radius within the citi bank branch in MG road Bangalore. After sending my address details the citi bank advisors never bothered to verify my address. And the only communication is that i can get a monthly statement on an old e-mail address that I used to have. Now since I have used the card I am ready to pay for what I used, but Its not my fault that they have taken the address details incorrect and my enormous efforts to update my details and the calls that I have made to their centers from months, Hence would like those late charges reimbursed. Please find a resolution for the same.