Citibank — Credit card payments

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have a citibank credit card. For almost 2 years i have been paying the min. balance due every month without fail but not a single penny has been deducted from the main amount, on asking i was told that the min. amount takes into account the interest etc. and hence it net net doesnt change the principal amount. My total credit due was apprx Rs. 80, 000. I have paid more than Rs. 60, 000 in total thru the min. payments and the total amount has remain unchanged. I made a payment to 30K and now appprox 55K is pending. So basically, for a total credit amount of 80K, in the last 2 years, i have paid 60K (as monthly min) + 30K (payment done) and now I am expected to pay the balance 55K. ie. 145K. Is this fair? Hope do u calculate the min amount? Is the min. amount only your interest rate? Please adjust atleast some of the payment that I have been making every month with my principal amount and let me know the final outstanding. You are fooling customers. I will not pay a single penny till you respond. And I wish to return the credit card. Thanks An extremely unsatisfied customer adeeti.[protected]@gmail.com