Citibank — damaged 500 rupees from citibank atm

Address:

Kolkata, West Bengal

I have withdrawn 2000 rupees from a citi bank atm in DLF1, tower1, rajarhat, newtown, kolkata using my Axis bank atm card. Among them all 4 pcs 500 notes are torn and pasted. When I call back the number customer care number mentioned their, they told go to nearest axis bank because your atm card is of Axis bank. When I called even visited the Axis bank the refused to take because this is from citibank atm.I am still in between and no body want to take it. I am frustrated and harased in between them. Citibank should be punished for putting damaged note. Give me proper guidance.