Citibank — Discrepancies on NRV on website and email communication

Address:

Hyderabad, Andhra Pradesh

I opened the Citibank account in Feb 2010 and it was a salary account.The Citibank executive who helped me in opening the account told me that in case if this account will no more be salary account it will get converted in a saving bank account and the minimum balance (NRV) which needs to be maintained then will be Rs 25, 000. From Feb 2015, this account is no more a salary bank account and I am maintaining the balance more than Rs 25, 000 but then on 28 Jun 2015, I received an email and SMS from Citibank stating to build up the NRV upto Rs 100, 000 to avoid non-maintenance charges. In the same email it has been mentioned "To know more, please visit www.citi.co.in/nrvfaq.htm". On visiting this link again I found the average minimum balance (NRV) I need to maintain for a saving bank account is Rs 25, 000, but on calling the customer care, the executive is telling me that Citibank has revised the NRV limit from Rs 25, 000 to Rs 100, 000 in the year of 2012. So my complaint is firstly, NRV for the customers who opened the bank account with some certain term conditions should not change at later period of time. Secondly, when NRV FAQ document is stating it Rs 25, 000 for saving bank account how bank can ask me to build it up to Rs 100, 000 and moreover this document has been last modify on 1 Apr 2015. Attached is the front page of NRV FAQ document. FYI, Except Saving bank account I have no other holding (FD, loans, demat etc.) with Citibank