Citibank — Dispute transaction: My credit card has got debited for an unknown transaction | |||||
Fraud transaction happened on 11-oct-16 citibank card, rs 6, 500.00 was spent on your credit card 4386xxxxxxxx2801 on 11-oct-16 at ebay india paisa pa. I never done this transaction however i asked to citibank people they told me to contact ebay to get more information about your transaction like, what was the product and what shipping address given for that, and if possible to cancel the transaction. Citibank gave me the transaction reference number : 437285 However, i sent a email to ebay people asking about this transaction details, so i have received the below email from ebay Hello margoob, This is with regards to your recent interaction with our customer support team about the status of your missing payment transaction. We have checked our records and can confirm that the transaction was rejected by the gateway due to technical issue. So you have to contact your issuing bank for your missing transaction they will assist you better for the same. We trust this information was useful to you. Thanks & regards, Resham. Paisapay team Now i am asking to citibank people, please provide me the correct information to the same. Because ebay india saying transaction got rejected then what is the current status. I need the resolution for this dispute orelse no one can trust on citibank credit card Thanks, Marghoob ahmad Was this information helpful? | |||||
Citibank customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
36%
Complaints
1860
Pending
0
Resolved
670
View all 1860 Citibank reviews & complaints
+91 240 663 4653
+91 79 2640 4653
+91 79 2642 2484
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
View all Citibank contact information
Once she asked me these details then i informed her saying that citibank people can't ask my cvv number for anything however i understood this is the fraud call.
I don't know what's going on here... here i have highlighted my card details and transaction details then fraud people are getting information and calling me and asking all the details.
Citibank please resolve my issue orelse i need to stop using citibank card.
Thanks and regards,
Marghoob Ahmad