Citibank — Faulty transactions on my credit card [protected]

Address:

560067

Dear Sir,
The facts of the issue are - the merchant M/s Honey World Wine had swiped my CitiBank Credit Card number [protected] unsuccessfully 3 times on 12th January, 2016. The unsuccessful 3 swiping amounting to Rs.[protected]*3) did not appear in any of my statements till May, 2016. Subsequently, when I approached the dealer, he confirmed that he has received only 1 payment of Rs. 2416 and not the payment for the unsuccessful 3 swiping of my card.
I have paid the amount Rs. 7248 with a protest to CitiBank as it had appeared in my account statement for the month of May, 2016.
The above facts will establish that the amount paid by me is held by CitiBank only as the dealer has confirmed its non-receipt. I am compelled to bring this to your level because the second level representation invoked a copy and paste reply of the first query raised by me on 25th May, 2016 (I[protected]. Even the spelling mistakes are the same.
I hope you'll be sympathetic and look into the matter and reverse the amount of Rs. 7248 charged to me which was not actually due.