Citibank — Fraud complaint against Customer of citi bank

Address:

Chennai, Tamil Nadu

Hi, I Recently purchased Citibank Rewards points credit card due to suggestion of Citi bank customer name and phone number is mentioned below.When she spoke to me she said that they is no emi transaction or proceesing fees in this card like that after i purchased 80000 and i converted it as EMI. Now it stating for transaction or proceesing fees around 2000 rs in net banking.when i tried to call her for more then 50 times she omitting or not responding to my call.Please help on this and let me know to whom i need to contact or complaint. Her name is jenifer branch is mount road ph no is [protected]. please route to concern team or manager regarding this complaint. if need i will complaint to police or come directly to citi bank branch mount road.Thanks