Citibank — Fraudulent Transaction

Address:

New Delhi, Delhi

Dear team

I went to one of the atm (Probably union bank of india atm) in cannaught place (Near to palika bazar) almost 2 months before (I.E., on 08/08/2014) to withdraw rs. 500. After inserting the card in the machine, i entered the pin. Right after, the machine got hanged. I waited for a response, and later tried to cancel the same. After receiving no response from the machine, i took the card and left the atm room.

After that i went to another atm to withdraw the same amount (Rs. 500). After taking the amount, i got 2 sms messages stating that rs. 10, 000 and rs. 500 have been withdrawn from my account. To my surprise i raised a complaint to citibank customer care and they immediately credited my account with rs 10, 000 as a provisional credit for the disputed case. After some days however, they took the amount back stating that the transaction was valid, after confirming with the respective bank. I raised a police complaint (Fir) against the same and asked for footage from the bank after a few days. The bank however declined to provide any footage stating that the footage was not clear. After that i got a call from citibank that the case is closed.

I am extremely worried with such frequent incidents with citibank. Previously i have faced a similar situation where an amount of 20000 was debited from my account. The same got settled in two months whereby citibank asked for an apology.

Some complaint numbers while talking to citibank customer care: [protected], [protected], [protected], [protected]

Also, i received a new card after complaining for this case. The new card number is: [protected].
The old card number with which the transaction was attempted, (Which has been cancelled by citibank now) is: [protected].

Kindly solve the matter asap.

Adil nazir
Citibank account number: [protected]