Citibank — Gender Information Incorrect!!!! - FEMALE in Bank account and MALE in Credit Card

Address:

New Delhi, Delhi

My new Credit Card got dispatched today. As i ma not in India, wanted them to hold the dispatch. I called up CitiPhone - An got to know that my gender is updated as MALE instead of FEMALE - so they can't update anything on my card. I need to post physical proof to their Chennai Address to update anything!!! I have been using this card for past 3 years - And ID Proof that i gave was Passport but they can't correct their own mistake and change it.. They need me to to send the same Passport Copy again!!! On top of that Gender in my linked bank account is FEMALE (which is correct)---- How is that even possible - for same person how can you have two gender and then blame the person... You already have all the proofs... Just update your records