[Resolved]  Citibank — Indifferent attitude of citibank credit card services

Address:

Thane, Maharashtra

Dear Sir/Ma'am 1. I have a citibank card No. [protected] since last 16 years.During my posting at Kharagpur WB, in the month of Sep 14, I thought of an addon card for my wife.On speaking to citibank customer care, I was advised that the bank executive shall visit the customer at the registered address. As my regd address was my permanent address of Thane distt, on the advice of Citibank executive I changed my address to my residential address of Kharagpur 2. On contacting again with Citibank customer care, I was told that Kharagpur is not covered by Citibank addon card team and as I visit my parental home in Thane every year, i again got my address changed to Thane. 3. I visited Thane on 26 Dec 14 and on the same day a request to Citibank was made. I did not receive any call till 30 Dec 14. On confirmation I was told that the request has been closed due to no response on 30 Dec 14. It is pertinent to note that no call/missed call was received at the registered mobile . 5. On 30 Dec 14, the problem was registered and Citibank was to confirm why and how the call was closed. A new request was also registered on 30 Dec 14 again. As I have come to Thane for a limited number of days I kept on contacting Citibank for imm response to my second request placed. On 03 Jan 15, however to my utter surprise this request was also closed due to non response without any call/missed call on my registered mobile . On asking who made the call from which number at what time. I was told that I shall get the info within 2 hrs on my registered mobile, however no information has been received till date. 6. I was again offered to make a new request for the job with 05 days as the target tine. As I am to depart from Thane on 06 Jan 15. I refused the offer as the Citibank response to the request is very poor. 7. In between when I contacted Citibank on 01/02 Jan 15, I was told by the Citibank that by mentioning your problem you may send the form directly at Chenni also. This process was never informed to us by customercare during numerous calls made before. 8. In view of above, I request you kindly consider the following:- (a) Wrong guidance given by Citibank is a cause of great concern, which misguided the customer. (b) Why both the requests were closed on making calls on fourth day. What is the policy on making call by Citibank. As understood the target time is 05 days and officer is dutybound to contact atleast 03 times. In both the cases, as per customer care, Citibank tried to contact on 4th day only to make all the three calls. However, no call/missed call has been received. Pl explain (c) Why efforts to get the contact details of any Citibank executive in order to complete the process within my 11 days stay at Thane should prove to futile as this being a special case of a customer with good track record and posting all over India, (d) Why no information/call received from Citibank after finding out what went wrong with both the requests. (e) While taking complaint or request why request/complaint number is not given to customer. (f) Why it should take 04 days for the Citibank to callup customer in today, s world. 9. Ultimately now as I head towards Allahabad for my duty. How can I get addon card for my wife 10. Kindly resolve the issue ASAP as this amounts to mental torture for the past four months for a good customer. -- REGARDS Trilok Bandhu Gupta +91 [protected] +91 [protected] +[protected]R)