Citibank — Issuance of cheque book

I am holding a current A/c Gautam Promoters Pvt Ltd # [protected], with your bank from last 15y years, besides my father who is a ex banker with Commercial Bank of Kuwait, has been your costumer from almost 25years and at present is your Gold Club Customer .A major complaint against citi bank services. I went to the bank today for my new cheque book, I gave them the requisition slip which they did not accept instead gave me a form to fill or told me to call up the customer care to apply for the cheque book. Since I was not carrying the Co stamp I went home filled up the form sent my driver to summit the form, he was sent back saying there is a slight over writing on the form. Then I called up the phone banking they took all my verification ( my mailing address, pan card, my last transaction& mobile No) which was okay by them but because there was only one transaction done in my account they refused to help me by mailing my cheque book on my mailing address which they had verified . Then again I went to the bank to re summit the form they said sorry know the bank has closed for the day, I requested to please take the application and send it for processing on monday but they refused . This is harassment for a customer who has been with citi bank for so many years and for what just a cheque book which they had to send it on my mailing address. They just wasted my day din't accept this from Citi Bank dealing with them for so many years.Very upset about the whole incident . I think we have to reconsider dealing with Citi Bank in future. Hardeep Sahni [protected]

Very bad service