Citibank — Issue with the upgraded REWARDS CREDIT CARD

Address:

Chandigarh, Chandigarh

Hi Last month my card was upgraded from Platinum to Rewards without any notice. The card was shipped to my registered address and I was notified by a SMS. When I received the latest credit card statement I found that I have 3500+ reward points. When I called the Customer care Number to redeem the points spoke with Aniket Ref. 1492. I was told that I can redeem the points for 40 Paisa each point however it used to be 1 point equivalent to 1 Rupee. And on top of it I was told that your card is upgraded as bank no longer serves the Platinum card. 125 Rupees spent on the card gives me 1 rewards point. Please note: THE LIMIT FOR THE UPGRADED CARD REMAINS THE SAME however the advantages were reduced. Please suggest how to escalate it to the next level. Also sending the same to the Nodal Officers. Card Details are mentioned below: Platinum Card- XXXX XXXX XXXX 0009 Expired- 10/14 Rewards Card- XXXX XXXX XXXX 9091 Expired- 04/17