Citibank — No information provided on Credit card blockage & impact on my billing by CITI BANK

Address:

Pune, Maharashtra

ello Team- I was using Citi bank Reward Card ending with 4386XXXXXXXX7021 till the last month. On 04th June I paid minimum due to Rs. 4607 on outstanding . No alert SMS, mail or Phone call I had received from the citi bank regarding blocking my existing card & issuance of new reward EMV card to me. I have shifted to Pune from Mumbai last year & hence the new card is undelivered. No one have given consequences (impact) about this undelivered card to me. Being a citi bank card holder it is my right to get the all the information & impact of each action on my citi bank card but unfortunately no one bother from citi bank to inform me that due to this my minimum outstanding will be the same as my total outstanding which is approx. Rs.91000 & If I don't pay this by JULY 8, 2015 the late fee & interest will be charged on me. When I called customer care then only I could get this information. Recently I had received the new card post submitting my revised address document. Here I would like to inform you please take the case on priority & change the minimum due amount as there was no communication received from bank end & I am suffering due to their fault. Please note if I don't receive the favorable feedback then I will be force to log this case with banking ombudsmen. This kind of service is not expected from the brand like CITI BANK.