Citibank — Payment deducted from account

Address:	Mumbai City, Maharashtra, 400053
Website:	Citibank

Application reference number 16-[protected]
Given name Raju
Service type fresh
Type of application normal
Fee (Rs.) 1500.00
Payment status (Internet banking) failed

My payment has been deducted from my account but this is showing failed.
Its been 3-4 days no service is being provided to contact to Citibank and we try to contact them they are not giving good response.
'Please Email me how to go ahead