Citibank — Regarding disrespectful behavior of sales executive

Address:

Bangalore, Karnataka

I received a call on 27th Jan 2015 around 1:05 pm regarding a new VIP credit card Citibank was offering to its "Special" customers. The person gently asked permission to explain the schemes in a minute and I agreed. After the advantages of the card were put forward, I thanked the person for the information and said that I did not have such requirements as of now. Upon this he started convincing me to take the card and try it out for few months. I still kept my calm and thanked him again and asked not to force the service on me. I told him that I know my requirements and I don't require any cards. To this he reacted in a very improper way. He snapped saying its better he stopped convincing me as he is wasting his time. Also adding that my time is clearly not getting wasted since I am just saying thank you clearly meaning that I am not capable o[censored]nderstanding anything. After this he hung up the call. First of all, he kept convincing me for minutes together as opposed to the 60 seconds he promised and added to that he is complaining I am wasting his time! Is this the way you talk to your customers? Just because someone is not interested in your products, would you be rude and disrespect the person whom you few minutes ago addressed as privileged and special? This is sheer un-professionalism and arrogant behavior. Please give proper training to your staff as this kind of behavior is completely unacceptable!