Citibank — Request to stop fraudulent transaction and not to include this amount in the bill

Address:

Hyderabad, Andhra Pradesh

Dear Sir, For more than about 20 years (both in India and abroad) I have been a customer of Citibank card ( Name:Dattatreya Sarma Achanta; Card No: [protected]). To-day(July 21 2015) I came to know from my cell phone about fraudulent transactions are made using my card information which I never shared. Immediately I called citiphone within half an hour to stop the delivery of the fraudulent e transaction. The following are the details: i) 456.54 CNY was spent on 21July time: 04:01:58pm at IHERB.com (fraudulent transaction) ii) 456.54 CNY was spent on 21July time: 04:02:29pm at IHERB.com (fraudulent transaction) iii) 456.54 CNY was spent on 21July time: 04:02:55pm at IHERB.com (fraudulent transaction) At 04:32PM I called citiphone([protected]), and request the person to stop deliver of the items on that transaction and also block my card. Again I called citiphone([protected]) at 05:27Pm and again requested the person to do the needful for stopping that transaction and not charge me. As Citibank is an internationally renowned bank and also I informed about fraudulent transaction within about half an hour, I sincerely believe, that the bank is capable of investigating this fraud and do not charge the customers for none of their fault. As I am not responsible for this fraudulent transaction, I request you to instruct the concerned persons not to include this transaction amount in my bill. Please acknowledge this e-mail Looking forward to your early favourable action. Regards Dr.A.D.Sarma Cell No: [protected]