Citibank — Unable to Login citibank - Terrible service

Address:Chennai, Tamil Nadu

Dear Sir/Madam - I have been facing issue for the past 45 days to login to citibank(Credit card) . I am facing this issue from 16-Mar( I believe) and raised a concern by end of Mar month/start of Apr month to the customer care. After few calls I was unhappy with the way they responded and so requested to connect the call to any of their managers and a person named Imitaz who introduced himself as Manager heard my query and asked to mail the steps involved to login with relevant screen shot to his manager named lavanya - lavanya1.[protected]@citi.com. I mailed and chasing it for the past one week regarding this query but this person never responds to my mail. I even mailed to nodal officer and still waiting reply from them. Am unable to login to Citibank but then they urge me to pay my bills which I cannot accept. Due to this issue, I was even fined for delayed payment. I urge Citibank to resolve this issue at the earliest and compensate on my unnecessary fine levied on me. Atleast citibank should know to respond to customer's emails. With Manager like this.Citibank will lose its customers.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citibank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    1860
    Pending
    0
    Resolved
    670
    Citibank Phone
    +91 240 663 4653
    +91 79 2640 4653
    +91 79 2642 2484
    Citibank Address
    Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
    View all Citibank contact information