[Resolved]  Citrus Payment Solutions — No notification Received

I made a payment for ignou on[protected] via SBI bank debit card for re registration of my 2nd sem of BCA, payment has been deducted of amount Rs 5054 but the system showed internal error and i did not received any acknowledgement nor my student status was updated regarding the same. here are the details of said transaction:

student Name: Aadesh Saraf
Programme: BCA
mobile no. [protected]
email id: [protected]@gmail.com
transaction id:171R199786
control id:171R19978
amount: Rs 5054
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Nov 17, 2016
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2016
Citrus Payment Solutions Customer Care's response
Hi Aadesh,

We would like to inform you that the transaction 171R199786 for 5054.62 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "IGNOU" for the same.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team
Complaint comments 

Comments

Refund my money rs 47 which was unsuccessful, Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS Txn ID:[protected], Date: 13/10/16 09:32, Bal: 47. Pay utility bills at Airtel Money app bit.ly/2a1p7zt
I made an online advertisement in manorama on 16th Oct 2016. Also made payment through citrus for Rupees 14984/-. Today I checked with them and they told that payment is failed
Kindly check and do the needful for refund
Manu Kurian
+[protected]

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