Classic Rummy (www.classicrummy.com) — Game related Issue....

Address:

Hyderabad, Andhra Pradesh

when i am playing the game suddenly the game was disconnected.but internet connection was good..i am using 15 Mbps. We getting So many error but no response from their... after that it is showing Session is timed out webpage not available when that time i chat with their customer care person also but game showing webpage not available i chat with you customer care person..customer care person agreed having some technical problem.he said some technical issue 1000 rupees game total prize 5100 my score is 55 and remaining are more than 150. when the time of issue i am at card show again... who is responsible for this? i need money return back...check from your end if want scores i faced another problem also i joined in 500 rupees table when that time money deducted from my account but table not show me as a player...remaing players playing i sit just idle without any card...even score card also my name not displayed. this is chat conversation with their customer care person info: at 2:38:34 You will be connected to an operator in: 0 minutes.' info: at 2:38:46 You are now chatting with 'diamond' info: at 2:38:46 Your Issue ID for this chat is LTK[protected]X diamond: at 2:38:50 Hello. diamond: at 2:38:54 Good Morning. diamond: at 2:38:55 Welcome to Classic Rummy. How may I assist you today? nazeer: at 2:39:15 hello diamond: at 2:38:57 May i have your username and registered mobile number. nazeer: at 2:39:24 plz urgent assistance need nazeer: at 2:39:33 popup not opening nazeer: at 2:39:41 showing session time out nazeer: at 2:39:46 plz help me nazeer: at 2:39:50 what is this error diamond: at 2:39:46 May i have your username and registered mobile number. nazeer: at 2:40:13 nazeerbet365 nazeer: at 2:40:18 [protected] nazeer: at 2:40:34 showing disconnected nazeer: at 2:40:48 but no internet problem nazeer: at 2:40:56 so i closed the window nazeer: at 2:41:02 now it is not opening nazeer: at 2:41:11 showing session time out nazeer: at 2:41:51 we loss money what is i this? nazeer: at 2:42:03 who is responsible for this? nazeer: at 2:42:08 hello...? nazeer: at 2:43:02 hello boss...game running there.. diamond: at 2:42:47 Please give me 2 minutes, while I check the same for you. nazeer: at 2:43:33 i am in the least position in that game...even i didnt declare the game nazeer: at 2:43:40 i lost everything... nazeer: at 2:43:53 what is this cheating? diamond: at 2:43:38 It is taking a little longer than expected, please give me 3 more minutes. nazeer: at 2:46:12 hello...game running man... diamond: at 2:46:22 It is taking a little longer than expected, please give me 3 more minutes. diamond: at 2:48:43 We apologize for the inconvenience caused to you. nazeer: at 2:49:04 Mr. what to do now? nazeer: at 2:49:45 i am in the least...did you saw the scores? nazeer: at 2:49:55 i will the 5000 rupees nazeer: at 2:50:26 i am at card show in game and least at the board 55 only diamond: at 2:50:09 Wait for some time sir we have escalated the issue to the technical team. nazeer: at 2:50:43 game is running boss.. nazeer: at 2:50:50 can you stop that? diamond: at 2:50:36 Wait for some time sir we have escalated the issue to the technical team. nazeer: at 2:50:58 for your technicle issue nazeer: at 2:51:43 i have a doubt...the same way game is stop for all right? nazeer: at 2:52:11 only for me or all players? nazeer: at 2:52:22 clear this first.. nazeer: at 2:53:38 hello nazeer: at 2:53:49 what's going on boss? nazeer: at 2:54:38 now your total website is down...not opening.. nazeer: at 2:56:54 anybody there? nazeer: at 2:59:50 the game is running... nazeer: at 3:00:11 this is not Mr.Classic diamond: at 2:59:53 There was an issue in our site. We will credit the amount in 24hours. nazeer: at 3:00:56 Not fair at all.. diamond: at 3:01:17 Send a mail to [protected]@classicrummy.com. nazeer: at 3:01:38 i need the clarification for this... diamond: at 3:01:30 Send a mail to [protected]@classicrummy.com. nazeer: at 3:01:52 what i need to send mail? nazeer: at 3:03:01 when you give game money return? nazeer: at 3:03:08 hello.. nazeer: at 3:03:15 answer me boss diamond: at 3:03:23 Mention the game details. nazeer: at 3:04:11 i don't know the game id.. nazeer: at 3:04:46 don't see my game details? nazeer: at 3:05:06 sorry...did you see my game details? diamond: at 3:04:58 Send a mail to [protected]@classicrummy.com. with game details we will check and process the amount. nazeer: at 3:05:40 i dont have the game id... nazeer: at 3:05:52 do you know the game id? diamond: at 3:05:59 Send a mail to [protected]@classicrummy.com. with game details we will check and process the amount.