Clear Trip — Refund about cancellation of booking

Address:

Mumbai City, Maharashtra, 400022

Hi,
I am Sushma Kelshikar I have two complaints about clear trip details as follows:
1) About Hotel Hayat Rabbani- Jaipur, Rajasthan, Cancelation
I have book above mention hotel for Mr.Mangesh rakhunde on Check-in: 13 December, 2015 | Check-out: 16 December, 2015 which I have cancelled due to some personal reasons.

I have not yet received the refund amount of Rs. 2000 from clear trip till date after calling several time to clear trip I have not received any kind of reply
I have spoken to Mr. Abhijeet regarding the refund but same reply I have revived that we have process your request on 8th November 2015 and reference no is RRN[protected]

Please note my trip id for your reference (Trip ID [protected])


2) Please note we have done booking from Clear trip in the month of November for Jannah residency Munnar we have booked 3 room From November 11, 2015 to November 13, 2015 (Trip ID [protected].) .
Clear trip call center person Mr.Azaz & Yogesh didn't inform us about distance of hotel from Munnar
According we have done the booking
And when we have visited Jannah residency that time we came to know about distance of 30 kmt.
This is completely Clear trip mistake.
And when we cancelled the booking they have said it is non-refundable amount
Why we should bear this cost when it is mistake from Clear trip.

please look into the matter sushma.K [protected]