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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Fake Customer Care number given online

User
 JaijoGeorge on Nov 15, 2014
Hi, I booked flight tickets online through ClearTrip.com. Now I want to change the flight in which I return back to India. When I called the airline they told me that I can do that only through clear trip from which I booked the tickets. Cleartrip.com has provided 2 customer care numbers at website. One number 95953333333 is not available and no body picks the call in the other number given 02241300300. My call is always put on hold and eventually I have to disconnect. Even if I give the call back option, no one calls back. Now How I can change my booking ? I am in a very difficult...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Duped my cancellation money

User
 Pulkit Khurana on Nov 10, 2014
[My Trip ID : 1408167804] I am writing to you in connection with the above flight which I was booked onto 16 Aug, 2014 with cleartrip. My travel destination was Srinagar, where the weather has been in its worst conditions. So, I wanted to cancel my air tickets that is rupees 16, 776. So, I asked cleartrip to cancel my tickets and issue me a travel voucher or something. They directly refused to process my request. Then, I directly contacted the airline (i.e. Indigo) and they have offered me the travel voucher of whole airline fees (i.e. 12, 000). But, I'm really disappointed with cleartrip customer...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - unauthorised listing of clear trip bidding for our listing in tripadvisor

User
 Cyril p r on Nov 10, 2014
I am very unhappy with the service you are providing. We have been telling your employees for removing our business WARIYAM HERITAGE from clear trip listing. The Wariyam Heritage Listing in trip advisor has a clear trip bidding which was done with out our knowledge and with wrong inventory, then we spoke to naveen mathew(naveen.mathew@cleartrip.com) who is a clear trip employee and now also tripadvisor has clear trip listed which says "SOLD OUT on this site" when customer give the dates. we have been telling naveen for several times and i made two mails from my personal id[cyrilraju@gmail.com] and...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Customer care support- no response

User
 Kitty pd on Oct 30, 2014
Worst experience with cleartrip. By mistake I have cancelled the booking and was continuously trying to call at cleartrip customer support but they were disconnecting. The same flight is refundable in goibibo but cleartrip didn't refund my amount 5776. Worst experience ever....
Complaint comments Read comments Complaint category Airlines

ClearTrip - my booking is not confirmed yet

User
 prabirpal on Oct 30, 2014
My name is Prabir Pal. I have booked a Haveli at Jodhpur, Rajasthan. My cleartrip Trip ID: 1410242618. However, I checked with the hotel and they said that there is no booking in my name from Nov 13 to Nov 15. Even there is nothing available in that hotel. Please help me and confirm my status....
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Double Ticket amount debited for Reschedule of Spicejet ticket

User
 baluanki on Oct 28, 2014
Hi, My Name is AnkiReddy. I booked Air Ticket form Hyderabad to Ahmedabad for 27th Oct 2014 through cleartrip.com website for Spicejet airlines. Later on I reschedule to 26th OCT 2014. Actual reschedule charge is Rs. 250/- only by online. But total Rs.13, 307/- amount debited from account.(First time Rs. 6, 444/- debited and on reschedule again Rs. 6, 863/- debited). I Used HDFC creditcard for transactions. When we trying to customer support call is going under on hold and asking contact details for urgency purpose. But I didn't received any call later. I tried from two different mobile numbers....
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Did not let me stay in hotel-Still no refund [Resolved]

User
 saurabhghsh@gmail.com on Oct 28, 2014
Had booked a room at the hotel for myself and friend for 25th Oct 2014. Paid through credit card on cleartrip. On reaching hotel, showed my driving license but hotel staff said local ID proof not acceptable. No where during booking it was mentioned that local ID proof is not accepted. Hotel staff said its some new government ruling. Have booked other hotels in Delhi through cleartrip earlier and never faced any problem. Called up Cleartrip support. Call answered by Vaishali. After a lot of discussions and waiting for close to 25 minutes on line, no solution reached. Asked her, if she could change...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - REFUND OF BOOKING HOTEL ROOMS

User
 raman n r on Oct 25, 2014
Dear Sir / Madam, My Clear Trip ID: 1410205427 & Voucher #CHMM967594/20.10.2014. For the 1st time in my life I booked through agency (ClearTrip) totally depending upon them but the reverse happened and my total trip was spoiled /washed away and financial loss / mental stress. I had called on 2014-10-25 your no 9595333333 and Ms.Zainab attended me, I told her that I am for a look out of HOTEL ROOMS at PUNE from 23rs to 26th 3 nights . She started giving me list of hotels and I told her that I need good Hotel, wherein then she suggested me KALPATHARUVU SERVICE APARTMENTS and said that it...
Complaint comments Read comments [4] Complaint category Other

ClearTrip - Payment not successful message but ticket was booked

User
 dhwanitshah on Oct 15, 2014
Hi, Trip ID: 14100813472 I would like to elaborate the issue: During booking this ticket, I choose payment by Credit card option. After the payment page (entering OTP etc) when I was redirected to the cleartrip website it said that the payment was unsuccessful. After few hours I am getting an email from cleartrip that the confirmation of the ticket is in process. So I tried calling your customer support number for cancellation (as payment was not done) but no response from that side too (no one picked up my call - this was not expected from cleartrip !!!). I had called in order...
Complaint comments Read comments Complaint category Airlines

ClearTrip - AMOUNT NOT YET REVERSED

User
 nagamp3 on Oct 13, 2014
we have booked a flight from bangalore to goa tr id-122318192, bank reference number-114100485637276.transaction amount-18760, mail id-sasikumar.vt@rediffmail.com. The transaction has been successful but the booking id has been cancelled. We spoke wit the customer care executive regarding the same... They said that it will be reversed within 48 hours.But till now the amount has not been credited to my account. Just now spoke with the customer care executive they said that it has been reversed on 09-10-2014, but the amount was not credited to my account ...Kindly do the needful......
Complaint comments Read comments Complaint category Airlines

ClearTrip - Trip ID 14090711381 - Process Full Refund - Unfair Trade Practice

User
 rikin gaikwad on Oct 10, 2014
Hello All, I am Rikin Gaikwad and I booked Elephant Court - Thekkedy for 3rd Oct, but when I reached the hotel they were not holding my booking. Called up the customer support but they were not helpful. The main issues are: 1) If my hotel booking was not confirmed in Elephant Thekkedy, why was I not send a single sms or email to inform the same, I booked the hotel on 7th Sep. 2) Why was I not presented with any option when your customer team could have given me better resorts on 3rd Oct or before that. 3) When I reached Elephant Court, Mr.Sreelaj from Elephant Court categorically...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - cleartrip refund of train booking

User
 2012maulik on Oct 8, 2014
I tried to book train on 15sep2014.trip id is 14091614751 but due to cleartrip failure booking was not done.but train fare was deducted from my hdfc account.still they didnt refund my money back.i mailed customer care 10-16times..but they didnt support me.please refund my money....
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - REFUND for AIR TICKET CANCELLATION TICKE NO 157 5450224250

User
 Satish Chandra Verma on Oct 7, 2014
I had booked an Air ticket through clear trip (clear trip id 1408188548), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund after cancelation of QATAR airline ticket 157 5450224250

User
 Satish Chandra Verma on Oct 7, 2014
I had booked an Air ticket through clear trip (clear trip id 1408188548), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Denial of reschedule of return flight having tripID 14041810818

User
 Ishita Agarwal on Oct 6, 2014
I am extremely fedup of calling Cleartrip for rescheduling my return flight and they are redirecting my call to specific carrier for which I booked my ticket(Jetkonnect).Various excuses given by cleartrip executives:- 1)They are telling that from 3dec(for which I need to reschedule my return flight) - 13 dec they are no available jetairways flight But On checking on cleartrip site I told them that flight is available.So, they made one more excuse saying that if it should be of same airlines i.e If you have booked jetkonnect then flight can't be rescheduled to jetairways 2)On Calling second...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Paid for hotel booking- no rooms were booked

User
 rasiki109 on Oct 5, 2014
Sir, I booked a hotel room at Mookambika through cleartrip for three persons on 14th September. They deducted Rs 778 from my account in South Indian Bank.On arrival at the Hotel Sriratna guest house at Mookambika I was told no rooms were booked. The hotel peoples also told me that they have no connection with cleartrip. By this it was evident that the company Cleartrip was cheating me. I rang the number of cleartrip, but I received only a recorded message asking me to wait. I waited more thantwenty minutes, but there were no answer other than the repeated message. A few days I ago I sent a complain...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - flight refund

User
 balu020 on Oct 3, 2014
I have cancelled and at the time of cancellation they did not mention the refund amount and after 1 day they send an email that the refund amount is 0. This is stealing the money . I want my money back.. Clear trip is the worst website and they are stealing peoples money. Trip id 14100211751...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Honeymoon Trip gone wrong

User
 p_gaurav_p on Oct 2, 2014
Recently I have booked honeymoon trip for my friend Mr. Hitesh . Who is currently in Kerala and staying in hotels that I have booked through cleartrip.
2nd October he checked out from houseboat and I am writing this mail to lodge a complaint against the Houseboat owners (B4You houseboats).
I called the houseboat owners on 1st October and informed them the time Hitesh will be arriving in Alleppey, I called them again on 2nd Oct to remind them, to be extra sure they dont forget. Even after all this effort Hitesh was made to wait for around 1hrs 30 mins citing technical issues in the...
Complaint comments Read comments [2] Complaint category Travel & Vacations

ClearTrip - Hotel Owner denied confirmed booking and Cleartrip not responded

User
 Sambhav Pandey on Oct 1, 2014
I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner ( 09496693821 ) is saying we have no booking. I am trying to reach Cleartrip but the call center automatic is always keeping me on hold saying we are on high volume Trip ID : 1410017189 I tried to reach Clear trip by mulitple means - Email to customersupport@cleartrip.com hotelcs@cleartrip.com, Twitter - @Cleartrip, Call Center Number - 095953 33333 Urgent Number - +91 22 41300300 but didn't get any reponse from any means even after hours of mutiple attempts I have booked...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - Hotel Booking in Shimla_Clear Trip

User
 parveenparmar_82 on Oct 1, 2014
i had booked a hotel in shimla with trip id 1409305263 and it is a confirmed booking from yor side. But when i called the hotel Sukh Sagar Regency on their no 09816003322, they are denying any availability or booking fromcleartrip or with my name. This is such a shocking incidence as i have already done my payment and i m following up with the customer care for the last 16 hours and they are unable to provide any solution. And more interestingly today also your site is showing availability in that hotel without any confirmation from the hotel.I am going through a very poor experience of...
Complaint comments Read comments [1] Complaint category Travel & Vacations

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