ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 7%
Submit a Complaint
456
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
22
18

Phone:

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
7%
Complaints
456
Responses
87
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Customer Care related pictures (71)

ClearTrip Complaints & Reviews

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ClearTrip — Flight Ticket Booking On 26/7/2016

 uma 1971 on Jul 28, 2016
I have booked flight ticket on 26/7/2016 on 9.30 pm in the name of Ramana V.V for Indigo Flight 6E151 the amount is deducted from the credit card but i didnt get the ticket, received the message that my amount will be credited and the details of the payment will be received thru sms / E-mail within 24 hours, till today i didnt get any information regarding that. I again booked the ticket thru credit card for the same person and same flight and the Trip ID : 16072638762, received ticket. The amount is deducted twice. I booked the ticket thru u_kamisetty2003@yahoo.com . I want the confirmation of...
Complaint comments  Read comments Complaint category Credit Cards

ClearTrip — Deficiency in service

 Saadasghar on Jul 17, 2016
I had booked a trip id # 16070580462 (Mumbai - bali) departure on 03sep2016 at 01:15 hours from mumbai and return on 09sep2016 at 15:40 hours from bali. The flight chosen was jet airways. I had applied the code "flyint" which indicated a cashback of inr 5000 on successful completion of booking. However, when i completed the booking i saw that there was a discrepancy as the return flight booked was departing at 07:35 hours on 09sep instead of the flight selected i. E departing bali at 15:40 hours. Also, the cashback of inr 5000 was not processed after the booking. I resgistered these two complaints...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Did not give room in the rate confirmed

 akshay_401 on Jul 16, 2016
On 11th july 2016 i booked hotel le royal meridien chennai
(1, gst road, saint thomas mount, chennai, 600016) from cleartrip.com for rs.44/night with trip id: 16071116050, trip id: 16071119118 and trip id: 16071115432. i got all the confirmation from the website and the next day they cancelled the booking saying due to wrong pricing from hotelier's end we are unable to confirm your reservation for le royal meridien chennai, chennai, tamil nadu, india trip id: 16071116050, trip id: 16071119118 and trip id: 16071115432.

Please help...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — My trip id 16070833102-cleartrip cheating by converting online booking to phone booking

 KS Bhatia on Jul 15, 2016
Cleartrip cheated the customer by converting the online booking to phone booking, thereby resulting in loss of rs 2000/- to the travelers, by giving misleading informations. The details:


From cleartrip site, i had initiated on line booking for lucknow to bangalore return air tickets, on 08.07.2016, for 08.09.16/17.09.16.

As i was about to punch otp to make payment from credit card, i received call from cleartrip booking office, saying don't make this payment as fare has increased, and your payment will be struck up in between. Told me, will send you a link for...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Tickets complaint

 pathansaddam02 on Jul 14, 2016
Please call me 8856834439 my complaint...
Complaint comments  Read comments Complaint category Other

ClearTrip — Ticket

 faheem kp on Jul 12, 2016
I have booked 6 tickets in cleartrip.and I have entered the correct passport numbers.but when I checked my ticket I saw that my and my brother's passport numbers are same.I called cleartrip and corrected the mistake.they said that they will send the new ticket soon
they again send a new ticket, but there also my and brother's passport number were same.what I should do??...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — No refund for booking

 zafar zama on Jul 12, 2016
I booked go air ticket via clear trip due to situation in srinagar i forced to cancel ticket unwilling my travel date was on 21st july 2016, srinagar-delhi sector, when i asked for refund cleartrip customer care writes (As cancellations charges are more then tickets amount hence there will be no refund) for all 5 passanger where is the justice all my money taken by cleartrip my trip id 16032016656 and go air pnr no vc4akj...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Non receipt of refund money [Resolved]

 misger on Jul 11, 2016
Clear trip id no ;16051146404 pnr no ;qbuyna no of passengers 03;
Airlines name ; spice jet. time and date of flight ; 9..05 am on 18.05.2016
Flight was delayed by more than 03.5 hrs. since i had to travel from nd to dubhai on the same day. my ticket was cancelled by spice jet. and alternate flight by indigo airlines was arranged by spice jet staff.
As enquired from spice jet customer care my refund money has been sent to cleartrip but, after about 02 months i have not received the amount in the credit card through which i have made the payment.
Kindly get my refund...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Amount deducted from wallet but railway ticket not booked due to app crash

 Anujay pratap Singh on Jul 10, 2016
I tried booking a railway ticketin through cleartrip app for 2 days with email id: om. Anujravi@gmail.com in name of "mr. Anujay pratap singh" for date (09-07-2016) using hdfc debit card. As soon as processing page was loading, the cleartrip app got crashed n transaction from debit card was successful but no trip was booked in cleartrip. Their 24*7 customer care can't be reached on any of the......
Complaint comments  Read comments Complaint category Railways

ClearTrip — Air ticket refund

 georgepaul1997 on Jul 8, 2016
Using clear trip app i just booked an air ticket. but due to some personal reasons i cancelled the ticket. (trip id :16062828844). as per spicejet cancellation norms the cleartrip app only should levy 250 as cancellation charges. it's been more than a week, and till now i haven't received my proper refund. so please make proper arrangements for my refund...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Contact no. not accessible

 chandan Shirodkar on Jul 4, 2016
On 04/07/2016 since morning trying to access your following contact no. For lodging inquiry for refund of payment

1860 233 90000
91 22 4130 03000
95 9533 3333

Not a single no. Is accessable...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Cancellation of return ticket without any intimation

 vikas.khanna on Jun 30, 2016
Dear Sir,
I came across a very unenviable experience with Cleartrip, which puts the image and ethical values of the company in stake.
I have purchased the ticket for my wife Anna Khanna and Armaan Khanna on 29th March from Cleartrip Trip ID: 16032935704
The onward journey was scheduled on 27th May by SU 535 at 01:05, which my wife and son were unable to board as she missed out to carry her PIO card along. After returning back we enquired with Cleartrip customer care and we have been informed that the tickets were non-refundable and for fixed dates, and since it comes under...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Hotel not booked in spite of money deducted from debit card

 Deepakkm on Jun 28, 2016
I had booked a room in hotel fortune select grand, chennai at around 10:15pm on 28.06.16 for 17 july 2016 using cleartrip by my idbi visa debit card. Amount rs 19520.00 deducted from my card but hotel booking not done yet. Pl. Do the needful. My details below:
Ph no. 9412287068
Email - deepakkumarifs@rediffmail.com...
Complaint comments  Read comments Complaint category Other

Cleartrip.com — Horrible experience. cleartrip.com people cheat & fool customers.

 jravivenus@gmail.com on Jun 24, 2016
I will never book my tickets with cleartrip.com in my life nor I will recomend any one use cleartrip.com.

I booked my tickets from Imphal to Bangalore via Kolkatta forJune 11, 2016 with ticket id 16061037622 for Rs.12, 905/- with multiple airlines travel.

Indigo 6E-358 got delayed due to bad weather by 3 hours & i was forced to cancel my JET airways 9W-7049 flight in Imphal. Clear trip customer care people put me on hold for more than 90 minutes, when I told them to cancel my tickets & provide me with some alternatives. They did nothing to help me & other passangers...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — We paid in advance but we didnt get hotel room on check in

 logontovarunkukreja on Jun 22, 2016
www.cleartrip.com is fraud


I and my wife had an worst experience with cleartrip.com and the hotel booked via cleartrip.com.

We had booked hotel mount and mist, nainital from 18june to 20th june through cleartrip.com around 1 month back from the day of check in, but when we reached hotel on 18th june, hotel mount and mist staff/receptionist cheated us.
They gave us room in the building opposite the hotel, which was actually somebody house and more like a servant quarter. My wife said that this not the same room which we saw on cleartrip.com when we were...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

ClearTrip — Hotel service quality

 Rohan Kathuria on Jun 20, 2016
We have checked in in a deluxe room in hotel southern, arya samaj road new delhi
The service of the room is very bad, and the hotel staff is not ready to cooperate with us .. We are very dissappointed by your service.. We are regular customer of clear trip .. But now i wont think, that i will make a booking another time .. I am highly dissappointed .. I am on a business trip and each second is very reliable .. Plz do something.. The hotel has not provided the basic ammenities that are placed in a 3 star property in a deluxe room. According to the photos on the website .. The room was completely...
Complaint comments  Read comments Complaint category Other

ClearTrip — Dodgy!!!

 Nikeej on Jun 16, 2016
Dear Sir,
We made a reservation at Hotel Asliyya Grande based on the map provided. We purposely wanted to be close to the airport in Trivandrum and the temple.
The map provided when booking this room is incorrect and Is 40km north of where it is located on the map provided. We did not stay at this hotel.
I have contacted customer service 3 weeks ago and I still have not received my money back. No one is communicating with me. I'm disgusted at the bad service you offer....
Complaint comments  Read comments Complaint category Other

ClearTrip — Regarding cashback

 DrKrishan Kishor Garg on Jun 15, 2016
My self anil kumar garg booked a flight from jaipur to hyd on journey 22 june 2016 by clear trip app in the offer of 500 cash back in clear trip wallet but i did not get any ballence in my wallet. I have also contacted to customer care but they do not resolve the issue. I m comlaining again and can go to higher authorities regarding this issue. I mostly used this app for flight booking but this time this app made me unhappy....
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Cancellation refund amount

 sulaimahn on Jun 15, 2016
I booked a flight from coimbatore-hyderabad-mumbai, travel date 17 june 2016 in spice jet air lines. Yesterday i have received a sms from spice jet that particular flight of number sg 422 from hyderabad - mubai has been cancelled by themselves for reasons. So after speaking with spice jet customer care, i cancelled the booking of trip id 16060922812. Refund total amount showing in the cancellation is rs.2124.
Booking amount is rs.4824. This cancellation is due to spice jet and i intentionally cancelled. So you need to refund the full amount...
Complaint comments  Read comments Complaint category Airlines

Clear Trip — Booked around three months ago and now air ticket cancelled

 dabi deepak on Jun 15, 2016
Sir this is very unfortunate that we have booked our ticket with clear trip with return air tickets from jammu to srinagar but now around three days back they send us a mail in which flight is cancelled from srinagar to jammu. we have already make other arrangements in advance and now we are getting tickets very costly which is un affordable so kindly look into the matter and take suitable action.
our cleartrip id is- 16031672606...
Complaint comments  Read comments Complaint category Airlines

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