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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - ClearTrip - money deducted ticket not booked--refund money

User
 sainimuk@gmail.com on Aug 31, 2014
Dear Concern, I made a booking for Mumbai to Delhi on 28th August 2014 from Cleartip. Agent provided me payment link and I made the paymeny by my HDFC credit Card for the amonut INR 27336 rs/-. However amount was deducted but booking was not made. I called up Cleartip 4-5 times and their agent told me thqat booking is not made and your 27336 rs amount will be transfered back to your bank. But I checked with bank on 31st August 2014 and been told that Cleartip has claimed the amount. This is really frusrating that Inspite of taking lot of follwup with Cleartip. No amount is refunded. Please...
Complaint comments Read comments [2] Complaint category Airlines

ClearTrip - Booking cancelled yet no refund done from last 19 days

User
 Madhavi Tiwari on Aug 28, 2014
I had booked a hotel in Kodaikanal with my Trip id 1408053774 from 15th Aug- 17th Aug, There was a unfortunate death in the family, so I had to cancel the booking. We cancelled the booking on 10th Aug at 10pm. After a lot of argument with the representative, and cross checking with the hotel he agreed to refund the entire amount as per the policy within 7-8 days. When I asked him for a reference number, he said the line is recorded and does not need a reference number. When I checked my account even after 10 days, there was no refund, and to my surprise when I called back the next time the representative...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Trip ID : 1407022258 - they are not changing the bookings done

User
 Vijay1973vk on Aug 25, 2014
i have booked a round trip in this id Trip ID : 1407022258 from Bangalore to Dehradun via Delhi. (19th October 2014 from Dehradun to Bangalore and 26th October 2014 from Bangalore to Dehradun) and paid the amount in full and got confirmation. now i wanted to make changes in my return to postpone the return by one week and was ready to pay the difference amount, called this so UNPROFESSIONAL call centre of cleartrip 3 times today with each of the call was on almost 15-18 minutes in which they spoke to me for a minute or so but a long holding call with just music. after 3 calls and after talking to...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - money deducted ticket not booked

User
 annammact on Aug 18, 2014
Sir I booked a ticket from chandigarh to coimbatore details are given below date of booking 16/8/2014 from:Chandigarh to Coimbatore Date of journey:14/12/2014 Name:M P Devdas Money deducted :from state bank of patiala CCABH1YKH3761GY2389338 Transfer to 65146252223. kindly refund it...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Wrong booking confirmation for hotels.

User
 shruti1512 on Aug 16, 2014
My complain is against the Clear TRIP ID no 14081613955.. I got the confirmed booking status with my money deducted from my account for a hotel booking in Jaipur for 16 to 17th Aug 2014. When the concerned person reached the hotel, the hotel manager replies that no such booking is done and there is no room available. When I call the customer care, some girl Shalini G S (I am not sure, if she told her correct name as she was not willing to tell her last name) tells me that it takes 4 hours to get the confirmation. I was surprised and shocked. The hotel informs that the clear trip people were informed...
Complaint comments Read comments [2] Complaint category Other

ClearTrip - Cheated by cleartrip.com never buy tickets from here

User
 sheetanshu sinha on Aug 12, 2014
On thursday 06/08/2014 21:00 PM IST apporax I started making a reservation for New Delhi to Ranchi, Indigo flight and everything was correct, the total fare was shown to be apporax around 13000, around 21:10 my first payment was declined due to errors in the card and at the same tim MY GRANDFATHER RECEIVED A CALL FROM CLEAR TRIP SINCE HIS NUMBER WAS ENTERED, AND THE CALLING PERSON ASKED US TO PROCEED WITH ANOTHER CARD ON THE SAME LINK, TO BOOK, AND PROMISED TO OFFER ASSISTANCE, as soon I entered another card details everything was correct but the total PAYMENT DEDUCTED WAS 26000 THAT IS12000 SOMETHING...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - fraud in cancellation

User
 arpitkannu on Aug 11, 2014
I have booked green fields hotel through on 8 aug 2014. They give me cancellation policy and according to cancellation policy i have to pay rs 300 for cancellation. On august 9 i visit their site for cancellation the hotel i just click on cancel assuming they will charge Rs. 300 because they din't show the amount on cancellation and it cancelled on single click without confirmation from user side. Now cleartrip is saying their will be hotel fees of 10%, when i checked with hotel the hotel G.M is saying they dint even receive the amount from cleartrip for booking and they said they dint even charge...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - Nothing, but problems

User
 Narayan Gr on Jul 23, 2014
Good day
I Narayan G R from Kerala booked a room in Vivantha by Taj Holiday Village, Goa (from 28th July to 1st Aug)through clear trip on 19th of July2014.During booking process i have received a call from the coustomer service agent and he guided me through the payment process.I have paid rs.30700 to clear trip(trip id:1407194623 and transaction id:11260365).After transaction agent told me that they are facing some technical issues and they will do the booking offline and issue the hotel invoice and details within 48 hours.But i didn't receive any calls or mail from their end.I made...
Complaint comments Read comments [1] Complaint category Other

ClearTrip - Refund not being provided on cancellation of refundable ticket

User
 SHRUTI NAYAR on Jul 20, 2014
I booked tickets from Pune to Thiruvanantapuram via Bengaluru for the 25th July for Rs. 8700. The details on the website as well as the ticket said that it is refundable with cancellation charges of Rs. 1840. However, when I try to cancel the ticket, it says the amount refundable is -13 rupees. I am suffering a loss of Rs. 5860....
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Refund not received

User
 PT Infotech on Jul 17, 2014
I made a payment of Rs. 29, 571/- on 10.7.2014 at 07.47pm for booking an Air Ticket from Delhi to Colombo (Sri Lanka) for Travelers name Mr. Alok Sagar & Mr. Saurabh on the basis of an email from your representative (on contact no. 9595333333) which contained a payment link. The transaction was successful (Transaction ID - 111452793 & bank Ref. no.- 114071048483074) but the Air Ticket could not be booked due to any reason. Now we are following up for the refund of such payment but couldn`t getting any satisfactory revert and confirmation for our refund amount. Please arrange to resolve the...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - Delayed Refund

User
 Arvind. Minhas on Jul 12, 2014
On 6th July, at around 4:00pm or so, I filled out all the details for a hotel booking at Srinagar. It showed a fare of around Rs9, 849. No sooner had I pressed 'submit' that I got an SMS saying that my bank account had been debited (I had used the debit card facility of my banker) with the said amount. In the mean time a message flashed online that the transaction had 'failed'. I had no clue of what happened. I checked my bank account. Yes, the amount had been debited. So, I presumed that there was some glitch and called a customer support number of Clear trip. I was a bit disturbed...
Complaint comments Read comments [1] Complaint category Other

ClearTrip - Poor service by Cleartrip

User
 RajinderP singh on Jul 4, 2014
I along with my family and younger brother and his family booked the trip from you on 26/02/2014 {Trip ID: 14022617928} for Srinagar including Hotel+Flight spending Rs.71000/- for the month of June, 22nd to June 27th. I had a horrible experience and the trip started when we reach there the designated houseboat "Young Hollywood Houseboat" Ghat no.12 was found locked and the caretaker was absconding. After futile efforts for contacting "CLEARTRIP" and the owner, I have to shift to "Shlliene" houseboat at ghat no.9 on the request of a relative of the absconding owner. Our booking was for 3+1 and he...
Complaint comments Read comments [2] Complaint category Travel Agents

Cleartrip.com - Booked the Deluxe Room while I paid for Super Deluxe Rooms and also didn't refund the money of Tariff difference between the two different rooms.

User
 Ramona28 on Jul 1, 2014
I booked 3 super deluxe rooms in Mussoorie from Cleartrip. After completing all the transactions for room booking a guy from Cleartrip named Ajit Bisht called and said that the rooms we booked are not available on that date. After long conversation and debate we(Ajit and I) agreed for the deluxe rooms in which 1 room with semi-facility (No TV, No Geyser, No Extension for room service, No Fan) and the refund for Rs. 300 per room i.e. difference between the tariffs of Super Deluxe and Deluxe rooms. But after some time the same guy Mr. Ajit called and said that "Madam, refund won't be possible". So,...
Complaint comments Read comments Complaint category Other

ClearTrip - regarding hotel booking

User
 mr8508 on Jun 29, 2014
respected sir/madam i went to manaali by cleartrip booking in hotel kenilworth, i have paid 7946 rs.fr two days for two deluxe bed rooms.i hv paid 1200 fr two days for child tht is my son.but when i got the rooms there is no extra facility for my child, no extra bed etc.there is rate of bed room 1200 less thn i hv paid to cleartrip, my tour was 22nd june to 24 june2014 my trip id is 1406213440 .so plz get enquiry fr it why they nt given extra facility to child even i paid his charges thnks, plz send ur view on my mail id tbj5rajinder.kumar@rediffmail.com...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - TRIP ID 1406207460

User
 RIYADEEPAK on Jun 22, 2014
Dear Clear trip, I have booked three rooms for three night(23rd June TO 26th June-2014) on dated 20th June-2014 in Hotel Golden Height Darjeeling under above mentioned Trip Id no 1406207460.I got voucher and mobile alert for confirmation of Hotel along with Hotel land line number. When I called on 21 nd June to the Hotel Golden Height Darjeeling regarding my Booking then they told me that we don't have rooms for the same date.I again called the cleartrip helpline number and after long conversation I spoke to Supervisor, he then revealed that we are only having option at Hotel Broadway ...otherwise...
Complaint comments Read comments [1] Complaint category Other

ClearTrip - I pressed cancel the trip by mistake and i need to reactivate it

User
 Rorororo on Jun 21, 2014
Hi,
Please i need your help my id is Trip ID 1406179527
I didnt mean to cancel the flight and i pressed cancel by mistake and i need to activate it back please even if i have to pay additional fee for that but not the whole thing
I know it is my fault but please try to help me to re
activate the ticket back other wise i will have to cancel the whole trip and lose a what i paid
So please find me any soluotion to get it back
Waiting for your reply at the soonest
Thank you...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - Charging processing fee on canceled ticket

User
 Vikashkkumar on Jun 17, 2014
I had booked tickets under trip ID 1405236124, which had to be subsequently cancelled. Cleartrip charged Rs. 3, 000 towards airline cancellation charges and Rs. 500 towards Cleartrip charges. In addition to this charge, they charged Rs. 300 as processing fee charges. It wasn't mentioned in the tickets that processing fee would be charged in case of cancellation.

Cleartrip has already charged Rs. 500 towards flight cancellation, so why they need to charge another Rs. 300 process fee, not specifically written in the ticket?...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - I haven't received my refund

User
 Raechel Joseph on Jun 17, 2014
myself Ar. Rachel Joseph.on June 1st 2014 I booked my airtickets via cleartrip. we were total three passengers out of which one wished to cancel her ticket due to some reason. I wad promised by the cleartrip team that the refund amount of 3964 INR would b automatically refunded in 5 to 7 working days. then they said there was an error found in the bank so they would fix this n let me know in next three working days. after 9 days I got a call and they said me to wait for again 3 more days. I am totally disappointed by the reply that I get through the customer support.
my trip ID-1405036657...
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Refund Amount

User
 akshaykit on Jun 16, 2014
Myself Akshay B M from Bangalore, have booked a hotel in Ooty for 26th May 2014, Below are the details “CLEARTRIP TRAVEL SERMUMBAI IN 75260824145004324711595 3, 239.00” We got a call from Clear trip Manager(9986086454) saying that the room is Not Available and told me that he will refund the amount, but I told him to book another room. So he[Clear trip Manager] booked another room and told me to pay extra amount, as it was out of our budget, we told him to cancel the room and to refund the amount and we cancelled our Ooty trip I am calling him from past 3 weeks and he is simply giving...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Cleartrip.com - hotel not up to the mark and no refund

User
 luckyahuja on Jun 10, 2014
My name is Maninder Singh. I booked a room for 2 nights in Dharamshala through cleartrip. The room was so untidy and stinky. The sheets and pillows and blanket were stinking and untidy.. bathroom was in very bad condition. The soap they provide was of very low grade. I did not use the soap. The coffee maker they gave me and that too after asking for it was in such a condition that nobody would even like to touch it. how can someone make his coffee in it.? they promise free wifi. It is a big lie. They don't have any provision for it. I took the matter to cleartrip as soon as I entered the room. but...
Complaint comments Read comments [2] Complaint category Other

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