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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Need to cancel the ticket from dammam to Bangalore

User
 amirtahir on Apr 16, 2014
from past 2 hrs i am trying to cancel my online booked ticket, trip id # 1403206878 and the PNR : HVXOF.
But iam not able to locate the cancellation in your clear trip my account, can you guide me to do so.OR ELSE YOU CAN CANCEL THE TICKET ON YOUR OWN AND REFUND THE AMOUNT

Thanks...
Complaint comments Read comments Complaint category Airlines

Cleartrip.com - Fraudulent Issuance of Ticket: PNR H5B8WP Spicejet Surat Mumbai

User
 adesai85 on Apr 4, 2014
4th April 2014 To, Cleartrip Customer Service, SUBJECT: Non-Issuance of Ticket in Name of Kalpana Desai - False Copy of Ticket Provided My complaint with Customer Support at Cleartrip was lodged on 13th February 2014. Cleartrip issued a ticket in favour of my mother Kalpana Desai, 59 years old. She was due to fly from Surat to Mumbai on 14th February 2014. However, on checking with Spicejet staff on the ground in Surat on 13th February, they informed no ticket exists. I called Cleartrip to request issuance of ticket in name of Kalpana Desai, for which I paid more than 6 months in advance,...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Booking was made Online but Accommodation rejected at Hotel

User
 ravi chandra1030 on Mar 28, 2014
I Have booked a Hotel thru ClearTrip, Made Payment & I have received a confirmation Voucher with some Hotels Policy- No point is released to Couple should carry marriage proof at Hotel while check in .. Since we don't have Proof, Hotel rejected Accommodation .. When I call back ClearTrip CC says there is point no Number 5 is mentioned as Couple should carry, , whcih is not there Please Find attachment that was sent to me post booking..

Now when I say there is no point mentioned they have sent me another Voucher with another policies mentioned on it.

We...
Complaint comments Read comments [2] Complaint category Travel & Vacations

ClearTrip - Cleartrip hotel booking fraud

User
 dineshjajoo on Mar 27, 2014
I have booked hotel rooms on 12-13th March 2014 from cleartrip website and got the confirmation along with the voucher code . I called them to get the verbal confirmation also . I received a mail on 18th March 2014 that rooms are not confirmed and they will confirm in next 5-7 Days working days . On same day I have raised an issue that customer care are saying that rooms are confirmed and mail is conflicting with customer care . Again, on 26th March 2014 received a mail that rooms are not available so room can’t be confirm . Trip Ids are : 140314347, 1403141366, 1403141433, 1403141444 I...
Complaint comments Read comments [2] Complaint category Other

ClearTrip - Excess amount recovered

User
 skatti on Mar 20, 2014
I was booking 4 tkts. from Cleartrip (pune-delhi-pune), the amount shown was 32000 on 6th February 2014, but at the time of payment the amount recovered by my Credit card was Rs, 40000. There was no pop up before paying the amount, but your representative said that in the IT call log mentions that there was a pop up before booking, so I insisted to have the call log emailed. The call log was sent but this was not of my transaction, it was some other transaction. This is dishonesty, I had good experience of Cleartrip, but after this issue I have lost faith in Cleartrip. thus contacting complaint...
Complaint comments Read comments [3] Complaint category Travel Agents

ClearTrip - didn't receive insurance paper and receipt

User
 Yogendra Vyas on Mar 6, 2014
with reference to my Flight trip Id 1402248583 (Pune to Indore) .
I have charged 5469 while debited from my account Rs. 5598.
I didn't received any Insurance paper and receipt of Rs. 129.
You are requested to send the above details which is required by on urgent basis...
My email id: yoginamra@yahoo.com
Name : Yogendra Vyas...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Cancellation confirmation for New Delhi - Abu Dhabi flight

User
 rksharma1974@rediffmail.com on Mar 5, 2014
I had booked one air ticket through net banking from new Delhi to Abu Dhabi in 13th Feb 2014 of my Brother in law. While booking the ticket I have mentioned his name Manish Sharma whereas on Passport his name is Manish Kumar. We have requested to cleartrip to change the sir name but they have not change and advise us to cancel the ticket and book new one. On 14th Feb I have cancelled that ticket and book new one.

On cancelation of ticket i have received mail from cleartrip that the refund of Rs. 6039.00 will be credited in my account within 5-7 days. Till 26th I have not received...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund not processed for flight canceled

User
 pratap singh bajwa 1979 on Feb 20, 2014
Dear Team Clear Trip,

I am a regular with your booking site & been booking since the past 7 years.

I recently booked a flight for 2'nd Feb, 2014. TRIP I.D-1401175148 ; PNR - Y9NRB ; Ticket no.-098-4342311011 .

Air-India unfortunately cancelled the flight on the very last minute (got to knw when we approached the counter with the hope to access our boarding card) due to fog & our delhi-chandigarh trip was cancelled.

I did recv a cancellation voucher from the AIR INDIA counter, but unfortunately misplaced it. When I called...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Process of money refund in case of Technical faults

User
 Minhazuddin Munshi on Jan 23, 2014
Here is my experience about www.cleartrip.com. The Travel site. I tried to book Kolkata-Dhaka for 27Jan2014. The Transaction was failed. I re-tried to book. Again failed. This time blank page appeared. Before I try for the third time, I wanted to check, if money was deducted from my account. Yes. It deducted twice. For both the failed transactions. I was under Impression that, as these ware failed transactions, it will be refunded. Next I went for booking again. The welcome page (dashboard) opened and it was showing two bookings ! (Trip ID 14012328485 and Trip ID 14012328562) I tried to...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Balance deducted with no booking

User
 Deepricha Thakur on Jan 9, 2014
I booked a round trip flight from cleartrip mobile app on 09/01/2014. And for that an amount of Rs.12044 has been deducted from my bank account. To my surprise, I dint receive any call or mail or message from cleartrip regarding what has actually happened. After waiting for sometime, I tried their customer care for about an hour.And for that one hour, no one picked my call. When I called my bank and reported the matter, they said they sent the approval code and the transaction has been confirmed by cleartrip. I even have the approval code for the same. Again I tried cleartrip and asked whats...
Complaint comments Read comments [1] Complaint category Airlines

Cleartrip.com - Cleartrip did not change my hotel accommodation when the road to the hotel was closed because of snow.

User
 rajeesh31 on Dec 30, 2013
Hi,

I had booked a flight + Hotel deal with Clear trip. (Trip id: 13112810851) When I reached Shimla, I get to know the the road to the hotel booked is closed because of Snow. With nowhere to go, I called up Cleartrip and asked them to change the hotel. They were reluctant to change the hotel saying the policy does not allow them to do so. I was freezing at sub zero temperature with nowhwere to go with my wife and this is the kind of behavior clear trip exhibits. I was not able to reach the hotel and had to forego my money and find another accomodation in the night in that cold....
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - No Refund given for date change

User
 surabhibhuyan84@gmail.com on Dec 26, 2013
Hi, I am a frequent clear trip user for my flight booking. I have an account also. This time I booked two ticket from Kolkata to Jorhat on 13th Jan 2014 (Trip Id 1312218905).Due to some reason i had to change one persons ticket from 13th January to 11 th january 2014. I called clear trip customer care and by the help of their guidance i changed the date from 13th january to 11th january for one person through 'Change flights' option. My requirement was on 13th January only one person will travel and the other person will travel on 11th Jan. As the guidance from the customer care I...
Complaint comments Read comments Complaint category Airlines

ClearTrip - NO REFUND GIVEN FOR HOTEL SILVER SANDS DAMAN. [Resolved]

User
 stephenmendes on Dec 7, 2013
I had done the following booking on 6th December 2013. Silver Sand Beach Resort, Daman, Daman And Diu, India Trip ID : 1312061839 Date of check in 28th Jan 2013. Dt of check out 29th Jan 2013. While punching in the dates I had by error punched Jan instead of Dec. Then I called CLEAR TRIP. They very casually informed that it is not refundable. I pleaded to check with the hotel and change the dates. They said someone will call me in 4 hours time. I waited and waited - no one called. In desperation I called up their help desk. Someone picked up the phone after lot of waiting and said the...
Complaint comments Read comments Complaint category Travel & Vacations

Cleartrip.com - DISAPPOINTED/PATHETIC SERVICE FROM CLEARTRIP

User
 Avinash Phogat on Dec 5, 2013
Hi This is in regards to a hotel booking we did through Cleartrip.com, unfortunately we choose/trusted cleartrip.com and booked a resort. Trip IDs: 1311309163 & 1311308910. The above booking was done based on availability of property on the said cost i.e. INR :90, 000/- on Dec 29th at cleartrip.com(Voucher attached), fortunately we connected with the property representative to confirm the booking and was shocked to know that they haven’t received any booking/confirmation or funds from cleartrip.com. After have paid INR/ 90, 000, this seems to be hanging deal and middle of nowhere. I...
Complaint comments Read comments Complaint category Travel & Vacations

Cleartrip.com - Not refund money by cleartrip.com

User
 100006916450495 on Nov 24, 2013
Company Name: Cleartrip.com Regarding Refund of INR 17253 (Trip ID: 1311079330). My money is not credited to account as confirm by their Executives. As the 13 days has over and they are just making fake promises.it is their responsibility to refund the amount and confirm for the same. I hope that you will take legal action and stop is High-tech fraud and help me to refund my money. My Account Details. Account No:2112101100041960, Bank: Bank of india, Branch: Gandhinagar, Account holder name : Prashant kumar....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Non payment of refund - Trip ID 1307106441

User
 CVK24 on Nov 16, 2013
Inspite of following more than a month from cleartrip, I am yet to receive refund of my cancelled trip from cleartrip after deduction of charges. I have called and emailed so many times but no bothers to either reply or call back. First they emailed me saying that they refunded an amount which was less than what the refund should been. After speaking with them again, they emailed saying another refund for the balance has been sent to my account. HOWEVER I have not received a single penny of my refund. I am currently dealing with Niloufer (after going through atleast 5 people earlier at cleartrip)...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Promised free Check In Baggage while booking the ticket and later charging extra for baggage once the ticket is booked [Resolved]

User
 phinuphilip on Nov 5, 2013
This is regarding Online fight booking i have done in Cleartrip.com. Trip ID: 1310293587 Airline PNR: 32728560 I booked my roundway tickets from Dubai to Kochi through Cleartrip.com on 29th Oct 2013. Since i have to carry check-in baggage of 20kg, i looked for a flight with this option in addition to the hand baggage normally a passenger can carry. I confirmed it in the Section 1: 'Itinerary' of the trip details where it clearly mentioned as follows: "Note: Handbaggage - 7kgs/passenger free (smaller than 56cm*45cm*25cm); Check-in baggage/20 kgs/passenger INCLUDED" Based...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Did not pay back for double payment [Resolved]

User
 noufalnaiz on Nov 4, 2013
On 7th Sept 2013, I had booked for flight through cleartrip from Sharjah to Cochin. On the process, I tried 4 to 5 times to get the ticket. Finally ticket received with trip id 1310070394, but double the ticket fare charged from my account. I followed up somay times by telecon and through mails to get the money back. But the reply from cleartrip was within 7 days, 4 - 5 days, 48 hrs, 24 hrs like that. Once the customer care executive told that the failed trip id is 1310070377, but till the time cash is not credited to my account. Regards, Noufal Bava...
Complaint comments Read comments [2] Complaint category Airlines

ClearTrip - Not got hotel which i had seen on site and not get refund.

User
 akki_46 on Nov 2, 2013
I had booked hotel in new delhi Trip Id 1308249229. .I booked a room for 3 people but I got a room which was meant only for 2 people; hotel authorities clearly said its for 2 people and it was evident from the fact that there was no place for the extra bed.1st question here is that if I booked a room for 3 people and the booking was successful then why hotel denied it for 3 people and why I got a room where there was no place for extra bed. 2.The photos of all rooms which I had seen on cleartrip.com were big rooms with softa and table but the room I got neither had sofa nor it was big enough.rather...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Cashback not received on using coupon code.

User
 Sandesh Asthana on Sep 26, 2013
My Trip ID is : 1309259681. I made a booking in a Hotel at Bangalore. There was an offer of 30 % Instant Cashback on using HDFC Credit card for the payment. The total amount to be paid was Rs 4390. But, after applying the Coupon Code, the total amount got reduced to Rs. 3073. Before payment, it was showing the total amount to be paid is Rs 3073. But, when I did the payment, I was charged the initial amount of Rs 4370 and no Discount/Cash back. I tried to resolve my problem through Customer Care. They always put the call on hold and then they said that a callback from a Senior executive...
Complaint comments Read comments Complaint category Travel & Vacations

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