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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Payment not successful message but ticket was booked

User
 dhwanitshah on Oct 15, 2014
Hi, Trip ID: 14100813472 I would like to elaborate the issue: During booking this ticket, I choose payment by Credit card option. After the payment page (entering OTP etc) when I was redirected to the cleartrip website it said that the payment was unsuccessful. After few hours I am getting an email from cleartrip that the confirmation of the ticket is in process. So I tried calling your customer support number for cancellation (as payment was not done) but no response from that side too (no one picked up my call - this was not expected from cleartrip !!!). I had called in order...
Complaint comments Read comments Complaint category Airlines

ClearTrip - AMOUNT NOT YET REVERSED

User
 nagamp3 on Oct 13, 2014
we have booked a flight from bangalore to goa tr id-122318192, bank reference number-114100485637276.transaction amount-18760, mail id-sasikumar.vt@rediffmail.com. The transaction has been successful but the booking id has been cancelled. We spoke wit the customer care executive regarding the same... They said that it will be reversed within 48 hours.But till now the amount has not been credited to my account. Just now spoke with the customer care executive they said that it has been reversed on 09-10-2014, but the amount was not credited to my account ...Kindly do the needful......
Complaint comments Read comments Complaint category Airlines

ClearTrip - Trip ID 14090711381 - Process Full Refund - Unfair Trade Practice

User
 rikin gaikwad on Oct 10, 2014
Hello All, I am Rikin Gaikwad and I booked Elephant Court - Thekkedy for 3rd Oct, but when I reached the hotel they were not holding my booking. Called up the customer support but they were not helpful. The main issues are: 1) If my hotel booking was not confirmed in Elephant Thekkedy, why was I not send a single sms or email to inform the same, I booked the hotel on 7th Sep. 2) Why was I not presented with any option when your customer team could have given me better resorts on 3rd Oct or before that. 3) When I reached Elephant Court, Mr.Sreelaj from Elephant Court categorically...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - cleartrip refund of train booking

User
 2012maulik on Oct 8, 2014
I tried to book train on 15sep2014.trip id is 14091614751 but due to cleartrip failure booking was not done.but train fare was deducted from my hdfc account.still they didnt refund my money back.i mailed customer care 10-16times..but they didnt support me.please refund my money....
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - REFUND for AIR TICKET CANCELLATION TICKE NO 157 5450224250

User
 Satish Chandra Verma on Oct 7, 2014
I had booked an Air ticket through clear trip (clear trip id 1408188548), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund after cancelation of QATAR airline ticket 157 5450224250

User
 Satish Chandra Verma on Oct 7, 2014
I had booked an Air ticket through clear trip (clear trip id 1408188548), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Denial of reschedule of return flight having tripID 14041810818

User
 Ishita Agarwal on Oct 6, 2014
I am extremely fedup of calling Cleartrip for rescheduling my return flight and they are redirecting my call to specific carrier for which I booked my ticket(Jetkonnect).Various excuses given by cleartrip executives:- 1)They are telling that from 3dec(for which I need to reschedule my return flight) - 13 dec they are no available jetairways flight But On checking on cleartrip site I told them that flight is available.So, they made one more excuse saying that if it should be of same airlines i.e If you have booked jetkonnect then flight can't be rescheduled to jetairways 2)On Calling second...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Paid for hotel booking- no rooms were booked

User
 rasiki109 on Oct 5, 2014
Sir, I booked a hotel room at Mookambika through cleartrip for three persons on 14th September. They deducted Rs 778 from my account in South Indian Bank.On arrival at the Hotel Sriratna guest house at Mookambika I was told no rooms were booked. The hotel peoples also told me that they have no connection with cleartrip. By this it was evident that the company Cleartrip was cheating me. I rang the number of cleartrip, but I received only a recorded message asking me to wait. I waited more thantwenty minutes, but there were no answer other than the repeated message. A few days I ago I sent a complain...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - flight refund

User
 balu020 on Oct 3, 2014
I have cancelled and at the time of cancellation they did not mention the refund amount and after 1 day they send an email that the refund amount is 0. This is stealing the money . I want my money back.. Clear trip is the worst website and they are stealing peoples money. Trip id 14100211751...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Honeymoon Trip gone wrong

User
 p_gaurav_p on Oct 2, 2014
Recently I have booked honeymoon trip for my friend Mr. Hitesh . Who is currently in Kerala and staying in hotels that I have booked through cleartrip.
2nd October he checked out from houseboat and I am writing this mail to lodge a complaint against the Houseboat owners (B4You houseboats).
I called the houseboat owners on 1st October and informed them the time Hitesh will be arriving in Alleppey, I called them again on 2nd Oct to remind them, to be extra sure they dont forget. Even after all this effort Hitesh was made to wait for around 1hrs 30 mins citing technical issues in the...
Complaint comments Read comments [2] Complaint category Travel & Vacations

ClearTrip - Hotel Owner denied confirmed booking and Cleartrip not responded

User
 Sambhav Pandey on Oct 1, 2014
I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner ( 09496693821 ) is saying we have no booking. I am trying to reach Cleartrip but the call center automatic is always keeping me on hold saying we are on high volume Trip ID : 1410017189 I tried to reach Clear trip by mulitple means - Email to customersupport@cleartrip.com hotelcs@cleartrip.com, Twitter - @Cleartrip, Call Center Number - 095953 33333 Urgent Number - +91 22 41300300 but didn't get any reponse from any means even after hours of mutiple attempts I have booked...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - Hotel Booking in Shimla_Clear Trip

User
 parveenparmar_82 on Oct 1, 2014
i had booked a hotel in shimla with trip id 1409305263 and it is a confirmed booking from yor side. But when i called the hotel Sukh Sagar Regency on their no 09816003322, they are denying any availability or booking fromcleartrip or with my name. This is such a shocking incidence as i have already done my payment and i m following up with the customer care for the last 16 hours and they are unable to provide any solution. And more interestingly today also your site is showing availability in that hotel without any confirmation from the hotel.I am going through a very poor experience of...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - Cleartrip customer care not responding on mail

User
 montytheonly on Sep 30, 2014
I have emailed cleartrip support on 28/9/14 for clarification on changes advised by them due to rescheduling of a flight on my booked route, with Case #07738626, but the company is not responding since 3 days, and giving a lot of stress on the fate of my trip....
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Total lack of information caused abandonment of trip

User
 mojomusic on Sep 28, 2014
I had booked two tickets from Hanoi to Denpasar (Bali) using Cleartrip. The flight involved 2 airlines - Vietnam Airlines from Hanoi to Singapore and Jetstar from Singapore to Bali. I booked my trip as a Hanoi - Denpasar trip. Knowing that Jetstar is a budget airline, I wrote to Cleartrip well in advance asking about their policy for checked in baggage. Cleartrip replied that I would have to check with the airline. I contacted the airline on my own - they informed me that my ticket entitled me to 20 kg of checked in baggage per pax. When I went to board my flight at Hanoi, I was informed by Vietnam...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - Payment

User
 kdt on Sep 24, 2014
ArarRespect Sir/Madam, I have made a payment through my Debit Card to issue flight tickets from www.cleartrip.com and which waspromised to return back to my account within 4-5 working days. But till now they neither returned back my payment nor they're responding to my queries. Hence, I have attached the conversation and details of the payment. Regards, Keya Dutta From: Keya Dutta Sent: ‎17-‎09-‎2014 12:33 To: E-care Customer Support Subject: Re: Case #07441094: booking details Now what? How shall I get the same tour package? Keya Dutta On Wed, Sep 17, 2014...
Complaint comments Read comments [2] Complaint category Travel Agents

ClearTrip - Need my refund

User
 Lupita Sahu on Sep 23, 2014
The original hotel, which I booked online is already full. I need full refund of my money. The customer representative booked an alternate hotel without telling me that the money is non-refundable. And which I received the photos of the accommodation. After checking the photos I'm not happy with the alternate accommodation provided to me. Hence I request for a full refund of the booking amount I paid. Since I was informed about the hotel unavailability 1 week after the booking of the hotel, now I cannot get a decent accommodation at the same place, hence I had to cancel my entire trip (thanks to...
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Customer and aftersales services by Cleartrip

User
 Prashant S. Kale on Sep 20, 2014
Ref : Trip ID : 1409134303, Policy Certificate No.: 4110/O-00045/18290/00/000 & 4110/O-00045/18291/00/000 To Whomsoever it may concern, Last evening, I had a terrible experience on call while speaking to the CLEARTRIP CUSTOMER CARE and found the major loop hole/drawback or negative thing present on CLEARTRIP website. While booking an international flight to Tenerife(Spain), which comes under Schengen region, we bought the Travel policy simultaneously while booking the tickets as the option was there to do so. Keeping this thing in mind that as per the Schengen Visa requirement...
Complaint comments Read comments [1] Complaint category Insurance

ClearTrip - refund not processed even after 5 months

User
 Anupamj on Sep 17, 2014
Hi, I cancelled my flight tickets with booking id 1402144074 in April. I have been told that I will get the refund in 90 days. Now even after 5 months and more than 25 mails to customer care I havent recieved the refund. They send me different case id every time I complain. So far I have revcieved 6 complain ids but no resolution. Below are the complain ids: 07079620 06774347 06480418 07213032 In mail the person says that the cleartrip following my case since last one month. I am highly disappointed with the kind of service cleartrip provides....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Non refund of cancellation amount

User
 pimi on Sep 16, 2014
I had booked an air ticket through Cleartrip on 28-06-2014. The PNR is S1UP7L.The ticket was cancelled on 29-08-2014. Till date the refund amount has not been credited to my account.

Indrani Bhattacharyya
9830652206
rinki.indrani@gmail.com...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - CHOR COMPANY

User
 Abhay subba on Sep 9, 2014
TRIP ID 140901159431. Booked Ticket for DX-DEL-IXB for two people REFUNDABLE2. AI cancels DEL-IXB for that particular day. Called cleartrip.They advise if I want a full refund (subject to airline) or take the itinerary as provided by airline which was not available at that time. I was asked to wait for 48 hr.3. No resolution in 48 hrs. I write to cleartrip, also call them... they say they are waiting for AI to reply.4. I get a mail saying I HAVE MADE SOME AMENDS WITH THE AIRLINE WHICH I DID NOT and call cleartrip for clarification++++ and clear trip reps don't have any clarification for the email...
Complaint comments Read comments [1] Complaint category Travel Agents

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