ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 6%
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511
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
32
28

Phone:
Phone:
7
14

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
6%
Complaints
511
Pending
87
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Complaints & Reviews

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Cleartrip — Refusing to refund taxes paid on international ticket

 Sharma Bobby on Nov 30, 2016
Called SEVERAL TIMES to cancel my ticket under ID number 1609218118 SFO BOM SECTOR.
AND REFUND TAXES.
CLEAR TRIP AFTER SEVERAL CALLS to Miss Jyoti REFUSED TO REFUND PASSING BUCK ON SINGAPORE AIRLINES. Finally i was told she left Airline. Next Agent Miss Evan did the same.
SINGAPORE AIRLINES MISS SHERRON 022-71747555 CONFIRMED THE REFUND OF Rs 23500 is payable out of Rs 39000/-
All recordings are available.
I Strongly ALERT PUBLIC TO BE CAREFUL WHILE MAKING BOOKINGS THRU CLEAR TRIP.
SHALL BE HANDING OVER THE MATTER TO CONSUMER COURT....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Baggage allowance/cheating customer

 abuma86 on Nov 27, 2016
Dear Sir,

i made purchase ticket yesterday from cleartrip website abudhabi to trichy in 13 june2017and baggage allowance showing 40 plus 7 now i double check with your customercare he said only 30.so cleartrip cheating customer before thay showing 40kg.and after booking he said 30kg.this means your cheating the customer, this is not good for cleatrip.customer trusting cleartrip if you doing same like this you will losse all customer, please do nessesary action for this compalint and reply me this is my trip id :Trip ID 16112626638...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Beware Cleartrip : It says something on call and refund something else

 care4u3434 on Nov 25, 2016
Cleartrip says something on call and refund something else

ID: 16101359462.

i shall never use cleartrip

Point No 1: "if you cancel your booking (in part or full)" i haven't cancel its Airline who had cancelled

Point No 2: Cleartriper executive itself confirm on 04/11/2016, The night flight was cancelled that we will refund entire amount of nearby 9250 deducting convenience fee with having call conference with Spicejet executive Mr Kamaljeet

So after 20 days of multiple emails cleartrip just changes rules as per their convenience
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Airlines

 anshulbansal18 on Nov 22, 2016
Non Refund of cancellation charges even when air line has refunded whole amount after 20 days after reminder request for more than 5 times.

I have made air ticket booking from Delhi to Goa on 08th Nov 2016 thru Air Asia for Rs.17192/-. Due to change in the flight timing I had cancelled the flight ticket and ask them to process the refund. As tickets are fully refundable they (air carrier) had process the refund request and credit the amount to clear trip in last week of Oct/ early first week of Nov 2016.

Upon request clear trip confirm that they have receive the whole...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Unclear communication about lock in Fare

 K. Sarat Bushan on Nov 22, 2016
Booked flight ticket on app. It was mentioned that there is fare lock in. But it was not mentioned that additional charges were here. I am fine with additional charges if they are transparent. But when I called them they mentioned that it was mentioned in terms and conditions

It is same old trick of companies making prices as opaque as possible and terms and conditions hidden in term sheets at expense of customers...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Spicejet - wrong destination mentioned

 suhails on Nov 21, 2016
Ref.16111537944

Dear cleartrip.

I would like to make complaints regarding spicejet wrong destination mentioned on your portal.

I am your frequent customer but now very upset because I lose my money due to I made online booking with spicejet wrong destination. Also wondering that how come when I choose my destination for mumbai instead pune appeared.

Kindly do the needful.

Regards/Suhail Shaikh....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — I am complaining regarding the technical issue happened on my booking

 Anbarasan Senguttuvan on Nov 21, 2016
Trip ID : 16110914390

On 9th Nov, 2016 I purchased tickets from Dubai to Kozhikode through ClearTrip. At the time of purchase it clearly stated that the trip was from dubai to kozhikode and after booking ticket as message stating "Your trip to kozhikode has been done" (Find attached screenshot of the message). Once the payment is done I am shocked to see the ticked is booked from Dubai to Kochi.

I always used to book flight ticket on ClearTrip website and am very much disappointed regarding the above mentioned technical error.

I only agreed to pay for...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Automatically deduct my balance from my account so refund my balance

 Multan Zakaria on Nov 21, 2016
My account no. 0309010191937 IFSC code UTBI0LLK357 From this account Automatically deduct my balance when I try to book the train ticket without booking train ticket balance is deducted from my account so please refund my balance right now My train ticket also failed Just refund my balance My CHEQUE NO. Particulars :PRCR/000000849868/1911162108/Clear Trip Travel Ser Nd My Trip Id is : 161119180526 Trip2 : 161119180526 Trip3: 161119180356 Trip 4: 161119180272 So refund my balance...
Complaint comments  Read comments Complaint category Banks

Cleartrip — CashBack

 Pratik Atalkar on Nov 20, 2016
I book two ticket from clear trip .I use coupon code which give me cashback of 900Rs and at the time of payment I face some problem so I cancel and transection and get back to payment method screen and trying to do it correctly and in between my second try for the payment I get a call from your customer care executive and he said that we have your details saved I will send you one link on your mention email address using that link you can complete your transection. So I use that link and did my transection. but I didn't get any Cash back and issue is regarding case back amount. is been more than...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — No refund after cancellation of ticket

 Viniroy on Nov 14, 2016
I had booked a ticket from mum to goa for 18th nov 2016 by paying rs. 3701. While booking ticket the terms where shown as refundable but now when i am cancelling ticket it is showing that rs. 2250 will be cancellation charges. Why you guys cant give proper information to customers while booking ticket. Why it is shown as refundable. Bs service is given by cleartrip. So many complaints have been lodged by customers but no repsonse no action is taken. This is a wrong way of working it is cheating done with customers. I need my money back as it was written as refundable then why now cancellation charges...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Flight Cancellation Refund -16062225710

 deepak_r on Nov 14, 2016
I have booked a ticket with cleartrip for airlines Air Pegasus for 9th August 2016 for Rs 1755/- for travel between Kochi and Bangalore.

According to cleartrip the fight got cancelled by and they told they will give the full refund in 3 working days. Its almost 3 months and now the cleartrip is saying they will give the money only if the airline gives the money.

I never dealt with airlines and I paid cleartrip. I need the full refund back.

Invoice attached for further details. Please help....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Wrongful deduction of entire ticket amount on cancellation of ticket

 Munisha Aggarwal on Nov 12, 2016
About a year back, while I was studying in IIM Kozhikode, I enrolled for forex term, for which I had booked 2 way ticket for France last year (Mumbai- >Strasbourg and back to Mumbai). While making payment, I got a call from cleartrip and I asked the representative, what would be deducted if I reschedule/cancel the date in December for flying back to India. The representative replied, 8500 + taxes would be deducted on rescheduling/ cancelling, basis which I booked the tickets. In October, when the schedule of final exams in exchange college was out, I decided to reschedule the ticket to come early....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Hotel fraud booking

 nihkil on Nov 12, 2016
DOI--NOV 10
CLIENT NO, :9701398938
I had booked on nov 8 for three days costing 3303 in hotel balaji grand nalgonda.my id no.is 16110834248 but on nov 10 at the time of check in, the receptionist says clear trip did not confirm him with the room I have faced lot of trouble with this situation as every other hotel there is full. I am just asking for REFUND and I wish clear trip will take care of this issue very soon....
Complaint comments  Read comments Complaint category Other

Cleartrip — Refund for the airline ticket for Trip Id 1608072024

 Manju Meena on Nov 4, 2016
Hi,

I made a flight booking through ClearTrip.com for Delhi to Bangkok(round trip); Trip ID 1608072024. My flight TG316, dated 02 Sept 2016 and TG323, dated 12 Sept 2016, i cancelled the tickets the ticket prior 24hrs due to medical issue.I submitted all the documents and my flight was refundable and they are that ur refund is for NIL. I contacted the customer support they said they will look into the matter but now it has been more than 2 month. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Payment effected but no confirmation of ticket

 Venugopalan P on Nov 4, 2016
On 17th sept 2016 one booking was done for valsala kumari valappayil for travel on 02.12.2016 from kochi to dubai international (Dxb) by air india express. The payment of rs 7200/- was done from hdfc net banking on 17th sept it self.

But neither i got the pnr no. Or the booking confirmation or the refund so far.

Regards
Valsala kumari valappayil
Pass port no. M9713163
Contact: 7752016449
E mail: valsvenu@rediffmail.com...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Refund denial, cheating passengers

 Jasame on Oct 31, 2016
Refund denial, cheating passengers TRIP ID:1601198824
I booked a Del- Bah - Del ticket for 26th Jan 2016, return same day. On way back from Bahrain when I reached the airport I was denied boarding as Gulf Air stated that I had not blocked a seat. after making me run pillar to post they say that they usually overbook flights to ensure 100% utilization and passenger have to block their seats for safe guarding their travel. They tried to bribe me first by offering me 200 dinars, then they said they will provide hotel stay and give me a flight next day at 2pm. I called cleartrip and they had...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Air ticket

 S.Bhupinder singh on Oct 26, 2016
Beware of fake promises...
Trip id : 1610142802
date: 14/10/16
requesting cashback
You have added a small clause on t&c that entire booking should be done using debit card. My wallet had 50rs. And so a small amount was deducted from wallet while booking, so the T&C is not met and so cashback is not provided. You people dont give money to 50% of your customers by doing such things. The app also doesnt tell after applying coupon code that i am paying through wallet.The app should tell that cashback wont apply. There are also cases that your app should be updated in order...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Below par hotel service

 Girishmca on Oct 23, 2016
I have booked 2 rooms in Hotel Suvidha deluxe at Haridwar(12 to 14 Oct 2016) and I got only 1 room till 1 pm. The hotel staff said that the other room is not yet free. When I said that I would cancel the booking, I got the response that go ahead as we do not need a cleartrip booking. The only room provided was so dirty that we have to switch to AC rooms. They gave that readily as it would provide more money to them. We got the second room at 2.45 and the AC room provided had a lot of bedbugs. I was bitten in at least 20 places. After a complaint, they changed the blanket, but it did not changed...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — The ticket was cancelled without notice, No response given.

 Cool0603 on Oct 20, 2016
The Ticket was booked by Airline Scoot but through the Website of Clear trip.
The payment was deducted of 13054 from the HDFC Bank Card.
The Clear Trip sent msg the Confirmation is done but then suddenly said the ticket is not booked and canceled.
But card is charged and they are not ready to resolve the issue.

Client Name- Gurpreet Singh
Incident -19th October 2016
Resolution-Refund surely, No service was given.

Dear Sir,

We tried connecting you on your registered number there was no response from your end.
So...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Confusing journey update mail sent via cleartrip made me book another ticket leading to heavy cancellation fees

 Sandeepan Nath on Oct 18, 2016
I booked a flight ticket for Jet Airways via them. The airlines rescheduled the flight (basically just changed the flight number). Cleartrip sent me a confusing mail informing about the same. Following is an extract from the same (complete mail in screenshot attached below) -

>The flight has been cancelled by the airline.
>Alternate flight option given by the airline is as below:

I thought that the flight had been cancelled and I needed to book another one. I did so immediately because I was afraid of fare hikes (I had already paid Rs. 30000 for a return fare...
Complaint comments  Read comments [1]Complaint category Airlines

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