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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Cheating in hotel booking

User
 Prashant Goswami on Jun 3, 2015
I booked one room in misty meadows panchmari on 11th april and my check in date is 5th june which is almost 2 month advance. I made payment on 11th april to cleartrip and they have send me confirmation with hotel voucher and clear trip id. 15041112438. When i called hotel on 2nd june they told me that there is no such booking and all rooms sold out. I called up cleartrip customer care and they are saying same thing that they cannot arrange room...i dont know how they are doing bussiness..i made payment two months ago and still i have to manage another hotel at my own and i dont know even when they...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Fraud by cleartrip

User
 mukesh.deshmukh on Jun 1, 2015
I made two hotel booking on May 31st. The trip IDs are 1506010244 and 1506010032. They confirmed the booking and I made the payment using my credit card. On the check in date, when I called the hotel, the hotel receptionist told me that there is no booking in my name and the hotel was sold out at least one week ago. Clreatrip sold me ticket for a hotel which was already sold out, they did not care to make any acceptable alternative arrangements or inform me about the non-availability of rooms. I spent couple of hrs on phone with the customer support with no fruitful outcome. I now have to stay...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - patment not acknowledged

User
 shyam Gangwani on May 31, 2015
Today I have made a booking go-BOM--GOA return ticket(22/6 n 24/6) for my wife Mrs Suzana Gangwani and made payment but so far CLEATRIP has NOT acknowledged nor issued a ticket but on the other hand my bank account has been debited with 5442>Eithr ticket must be issued OR amount to be refunded forthwith to enable me to buy ticket...
Complaint comments Read comments Complaint category Banks

ClearTrip - Regarding Refund

User
 MLSUTHAR on May 28, 2015
Sir I have booked two room at mumbai for 14 th may'15 & after discussion the same book was cancelled & your representative GITA told that all amount will refund with in 5 days The conmplaint no also given to me was - 15051314357. Status please. Warm egards M.L.SUTHAR 9214040873 mangilalsuthar@yahoo.com...
Complaint comments Read comments Complaint category Business & Finances

ClearTrip - Flight cancellation refund

User
 sushbose on May 27, 2015
i want the amnount that i have paid for booking a flight back, i know the reply ull give is regret the incovinience and as per oplicies bla bla.. i dont care. its wholely my wish whether i want to go or not. i booked it with my money y do i not expect it back. if you cant refund kindly ask ur manager to call if he cant ask his manager to call. i m ready to take this issue as high as it goes, u people are a shittiest webiste ever. dont u dare cancel my ticket without my consent. This is also a complain about Varun i spoke to yest who is ofcourse ur employee and a worst cust service ever. i want my...
Complaint comments Read comments [2] Complaint category Airlines

ClearTrip - NO CONFIRMATION RECEIVED

User
 Baron.vrinda on May 25, 2015
I booked my hotel yesterday through the Clear Trip application, and the money was deducted from my bank account. However I got no confirmation on the app or via mail despite my bank showing the transaction under clear trip's head. I have been sending repeated mails and calling on all the customer care numbers but I can't get across to the executive. I have tried calling atleast 50-70 times. My travelling day is today and the hotel also says that no confirmation has been receieved. Its been over 10 hours and I havent received any mail from the customer care, despite it being mentioned on the site...
Complaint comments Read comments Complaint category Unauthorized charges

ClearTrip - Accidentally cancelled reservation

User
 ratnasheel on May 21, 2015
Sir, I had booked a room in Ambrosia Sarovar Portico, Haridwar from 23rd to 25th May via cleartrip.com I paid Rs.5209 for it.My Cleartrip Trip ID is 1505184332 and Voucher no is CHMM-6241368 (Issued on 18 May, 2015) While trying to check the reservation online, the wrong link got clicked and the reservation was accidentally cancelled.This was done in error.Please reinstate my reservation and allow me to stay at the hotel.I have already paid for the reservation by credit card and i cannot make any alternate arrangements now.This would cause great discomfort to my family. Hence i shall be...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Cleartrip not ready to accept their responsibilities

User
 neelghodasara on May 19, 2015
My trip id is 15051017230. We booked tickets from Rajkot to Bangalore (via Mumbai) for 19th May, 2015. Now my JetKonnect flight no. 9W-7130 got delayed from Rajkot by 2 hours, so I couldn't make it for the next flight from Mumbai to Bangalore. Now contacting JetKonnect staff, they are not willing to pay any compensation nor arrange any other flight for Bangalore. On the other hand, Cleartrip is simply saying we're sorry, we apologize thats it. They are not willing to arrange the next flight. On asking further, they are suggesting us to buy another ticket from Mumbai to Bangalore for Rs. 14000/-...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Non reply to refund request

User
 Russell Collins on May 19, 2015
I have submitted a case previously as follows: Case # 09896020: Fwd: NOTE: Case File #08374136 I have booked and paid for a flight via Cleartrip for Air India from Delhi to Kullu, and this flight was cancelled by the airline. I have requested information about a refund to this flight prior to 15 Feb 2015 and received this reply: Your email is being addressed by our Customer Care Executives and someone will get back to you shortly. Case #09896020: "Fwd: NOTE: Case File #08374136" has been created. I have not heard anything in spite of repeated requests for information....
Complaint comments Read comments Complaint category Airlines

ClearTrip - when will you refund my cancelled ticket

User
 body soda on May 18, 2015
im sathish.i booked the flight ticket through cleartrip app on my mobile, my user id is sodabody1986@gmail.com.i booked the ticket on 3rd may 2015 tuticorin to chennai travell date is 15-5-2015.but i cancelled that ticket on 4th may 2015, my trip id is 15050323544.when i was cancelled the ticket the refund amount shows rs 3000 something and it will be refund with in 5 to 7 working days.but the refund is not received to me.i called the cleartrip customer care 2 times.he told that the error in our system, we processed immediately.but till now i can't get any email or phone call or sms from your cleartrip.when...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Booked room not after payment

User
 mukesh_abc123 on May 18, 2015
I booked a hotel booking for Ashok beach resort pondicherry with cleartip ID 15051512383. I booked Premium cottage. When reached hotel, it was informed that booking was cancelled from Hotel side since rooms were already booked and still cleartrip moved ahead with booking. As per hotel manager, Cleratrip was already informed that there no more hotel rooms avaliable.. I wasted my 3-4 hours of 1 days trip in calling cleartrip customer care and they not at all helping... I have contacted customer case 3 times and briefed my problem to different individuals..but no disctrete solution is provded...
Complaint comments Read comments [2] Complaint category Travel Agents

ClearTrip - Voucher received for Hotel Booking but actual not book

User
 Aanal Dave on May 17, 2015
Hi, I have booked Hotel castel, Manali. After confirmation to Kavita( Customer care Representative). I had payment for same. And same i got confirm voucher from cleaer Trip. when i have called to again, They told me, room are not available and not booked.pls do needful. and book my room. Trip id:5051611331, Clear Trip Rushikesh acharya-09427678973...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - refund not processed in spite of assurance

User
 gomzi1 on May 16, 2015
Clear trip id : 1502011694 Booked flight for mum - goa return for 13 April and return 15 April on 1 Feb 2015 for rs 3870/- called cleartrip on 12 April 6.30 pm, spoke to madam nageshwari, was informed by cleartrip that the flight was erroneously cancelled from their end. Assured by cleartrip, that they will refund the entire amount of the booking and also will be compensated entirely for my mum to goa departure for the next day on 13 April. New booking made on cleartrip on 12 April .. trip id: 15041222490 for rs 4258/- for mum to goa for 13 April. Have called cleartrip several times after...
Complaint comments Read comments Complaint category Airlines

ClearTrip - tickets variation amount

User
 sri reddy ys on May 15, 2015
My name srisrinivasulu reddy my trip id 1505154939.I am booked the ticket clear trip online i will specify flight ticket times after conform payments 12502. They are calling to me they are given payment link then I will pay 12502 rupess by debit card. They are given payment invoices 11742 rupess . flight ticket times changed .actually I will specify flight ticket time 14:20 pm.Delhi to Hyderabad.why they are changed .amount also different so they are not given balance . they are given changed invoice 12502 rupess. Actual amount 11742 rupess only....
Complaint comments Read comments Complaint category Law & Civil Rights

ClearTrip - Wrong booking date while booking a flight from BLR to HYD on 14th May 2015

User
 Shalini Sridhar on May 14, 2015
Its a horrible experience for me with Clear trip site booking today 14th May 15. I booked a flight from Bangalore to Hyderabad on INDIGO 6E-152 17.30 - 18:35 HYD on 14th May 2015, But The Clear Trip Site Has Booked My Ticket On INDIGO 6E 466 BLR - HYD - 14th May 15.25 - 16.30 I spoke immediately with your customer support regarding wrong flight booking and the associate cconveniently washed off his hands saying that its not cleartrip's fault but Indigo has booked me on 15.25 flight. if you can find out from my call recording after 1 pm today, the call was not properly attended and hanged in...
Complaint comments Read comments Complaint category Airlines

ClearTrip - excess fare

User
 Sam Thomas 123 on Apr 29, 2015
I had booked a hotel through you ( Trip Id 15041814834) for a hotel in OOty. But later I found that the fare i paid to cleartrip is Rs 3500 more than what is quoted by others. I informed them about to cleartrip. Rather than apologising, they were still trying to argue that they are correct....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - No REFUND PROVIDED

User
 mukesh.mukundan on Apr 16, 2015
Hello, Trip ID 15031324502 – Change in DXB-PRG segment I had booked a flight from Dubai to Prague on 23 April and weeks before the travel i was informed that the airlines canceled the flight.I tried to repeatedly contact clear trip and but i am not getting any proper response nor refund of the amount. The flight was cancelled by the airlines and i need a full refund ASAP....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Fake transaction

User
 Bubai29 on Apr 10, 2015
Sir/ Madam, This is to inform you that my Trip ID is 15022118344 Kolkata to Visakhapatnam round trip. I was booked this ticket on 21.2.15 at 17.19 hrs and total Amount is Rs. 7106/-. On 25.03.2015 I was change my trip date which is 6th May 2015 to 1st May 2015 through Cleartrip. Unfortunately this changed not successfully but I also paid through my SBI Credit Card Rs. 4296/-. My Card No is **** **** **** 4541 and transaction Id is 2703201580867094. Then I changed my trip date through Indigo and paid Rs. 2771/-. Very shortly they also approved my transaction and confirmed my ticket. In...
Complaint comments Read comments Complaint category Credit Cards

Cleartrip.com - Refund not given fully for booking id 15032012628

User
 s_seshadri on Apr 9, 2015
My flights from Mumbai to Chennai and Chennai to Mumbai were cancelled by airline (SpiceJet). I am entitled to full refund on both bookings done via Cleartrip. I have got partial refund for one booking 15032012628 and no refund as yet for the other booking 15032012446. Airline says they have already refunded the full amount of the bookings to Cleartrip (the agent). Kindly ensure that I get full refund, I have got Rs.4000 less refund in the booking no 15032012628 and zero refund in booking no 15032012446...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Cleartrip Hotels

User
 Avimitta on Apr 7, 2015
hi my name is avinash .i have made a booking on cleartrip for a hotel in chennai on 7th April .I took a cab and reached the hotel where my booking was unavailable due to no rooms in the hotel .The hotel said that they have informed cleartrip that they were sold out already.When I called the customer care they just say a sorry and refunded the amount which wasn't the need of the hour.It was 10.30 in the night and I had to take another cab and made another booking almost 10km far away.i spent almost 1000 on the cabs rather I would have got a better hotel if I would have made a booking on a better...
Complaint comments Read comments Complaint category Travel & Vacations

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