ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 6%
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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai City District
India - 400011

Customer Care Phone Numbers and Contacts



Additional info
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Customer Care related pictures (77)

ClearTrip Complaints & Reviews

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Cleartrip — Below par hotel service

 Girishmca on Oct 23, 2016
I have booked 2 rooms in Hotel Suvidha deluxe at Haridwar(12 to 14 Oct 2016) and I got only 1 room till 1 pm. The hotel staff said that the other room is not yet free. When I said that I would cancel the booking, I got the response that go ahead as we do not need a cleartrip booking. The only room provided was so dirty that we have to switch to AC rooms. They gave that readily as it would provide more money to them. We got the second room at 2.45 and the AC room provided had a lot of bedbugs. I was bitten in at least 20 places. After a complaint, they changed the blanket, but it did not changed...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — The ticket was cancelled without notice, No response given.

 Cool0603 on Oct 20, 2016
The Ticket was booked by Airline Scoot but through the Website of Clear trip.
The payment was deducted of 13054 from the HDFC Bank Card.
The Clear Trip sent msg the Confirmation is done but then suddenly said the ticket is not booked and canceled.
But card is charged and they are not ready to resolve the issue.

Client Name- Gurpreet Singh
Incident -19th October 2016
Resolution-Refund surely, No service was given.

Dear Sir,

We tried connecting you on your registered number there was no response from your end.
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Confusing journey update mail sent via cleartrip made me book another ticket leading to heavy cancellation fees

 Sandeepan Nath on Oct 18, 2016
I booked a flight ticket for Jet Airways via them. The airlines rescheduled the flight (basically just changed the flight number). Cleartrip sent me a confusing mail informing about the same. Following is an extract from the same (complete mail in screenshot attached below) -

>The flight has been cancelled by the airline.
>Alternate flight option given by the airline is as below:

I thought that the flight had been cancelled and I needed to book another one. I did so immediately because I was afraid of fare hikes (I had already paid Rs. 30000 for a return fare...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Cashback on coupon code FLIGHT

 Ninad123 on Oct 16, 2016
Trip id : 16101423538
date: 14/10/16
requesting cashback
You have added a small clause clause on t&c that entire booking should be done using debit card. My wallet had 50rs. And so a small amount was deducted from wallet while booking, so the T&C is not met and so cashback is not provided. You people dont give money to 50% of your customers by doing such things. The app also doesnt tell after applying coupon code that i am paying through wallet.The app should tell that cashback wont apply. There are also cases that your app should be updated in order to receive the cashback....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Refund of amount delay

 Niriha Paliwal on Oct 14, 2016
I booked a round trip flight from udaipur-mumbai worth rs5024 on 4th oct, 2016 at 11:44 am with cleartrip id 16100414536.The amount was deducted from my account but no ticket was booked.Its been 2 weeks now there is no sign of refund.The customer care people keeps on extending the dates of refund as it will get refunded in 2 days 5 days days.There was no official mail sent by cleatrip with respect to the refund status. After sending multiple mails finally they processed the refund on 10th oct, 2016 but still I have not received the refund.The site shows Refund has been credited successfully though...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Cancel Refunds amount

 raj7560 on Oct 14, 2016
I made a flight booking through for Mazar-i- shrif to New delhi Trip ID 1608238672. My flight RQ 944, dated 13 sept, 2016 got canceled but I have not yet received the refund amount or Rs.25500. I got an email from cleartrip saying that the amount would be credit within 5-7 working days. After 15 days when I contacted the customer support they said that the amount would be credited within 5-7 working days but now it has been more than 1 month. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Cleartrip ID. 16100936782. Refund of room rent which was not made available

 Deepan Thekkekara on Oct 13, 2016
I had booked two vista rooms at hotel temple towers 2/7/1 Shanmugapuram Naidupuram, Kodaikanal 624101 for 10 Oct 2016 through clear trip vide 16100936782 for Rs 2256/.
When I reached the hotel they said they have no tie ups with clear trip and no rooms booked through clear trip for us.
I called clear trip customer care on 9595333333 customer care guy spoke to hotel manager and assured me for alternate rooms within 20 minutes.
They never gave me any alternate rooms and whenever I called them a new guy will attend and the whole story I needed to explain and of no use and they...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — No assistance on getting full refund

 romeshsutaria on Oct 12, 2016
American Airlines has cancelled flight on 6th October from IAH to MIA due to Hurrican Mathew and I have to try and convenience your CSR to get full refund.

When I called customer support on 7th October, I did not get proper answer. I have spoken to more then one representative. They were saying “we are not able to speak to American Airlines/ They are not picking up phone. Your team in vague in replying. Your one of representative Nikhil said “whatever credit we will get from American airlines, we will pass on it to you. When Airlines cancel ticket, it has to be full refund. What...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Refer my complaint no. id 1396824

 Rameshan Kannachath on Oct 10, 2016
Dear sir:

Refer my above complaint no. wherein still i have to hear from you. some official called me the day i submitted the complaint and i felt the person who spoke suprisingly asking what is the complaint and disconnected the telephone. again he gave a missed call to my mobile no. and i am sorry to ask why you keep good for nothing people in the senior post who cannot give a proper reply and deal with a customer.

I am still waiting for three refunds two of which i have already provided details in my above complaint no. on 21/08/2016 another ticket was cancelled...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Misleading offers from cleartrip & jen jon hotel group

 Sumit Mirchandani on Oct 8, 2016
Cleartrip booking trip id 16090825126

We beg to bring to your kind notice that we have been a victim of misleading advertisements & promotions by cleartrip,

Cleartrip is mentioning on their booking "easy online cancellations" however they are not paying us upon our cancellation.

Even today they have sent a misleading newsletter zero prepayment on hotel bookings! Don't pay if you don't stay....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Refund of tickets cancellation

 Rameshan Kannachath on Oct 5, 2016
Dear sir:

I would like to lodge a complaint regarding the following ticket refunds - the related pnr no and name of the passengers are also detailed.

1. ms. aparna ramesh - trip id - 16081538156-pnr-odlu4h-kochi-dubai-
Travel date -10-09-2016

2. ms. anupama ramesh-trip id-16091361770-pnr-o4pf7l-kochi-dubai

Today i contacted the company help centre in dubai (tel:8000184598) and checked regarding the second ticket refund for which they replied that they have not received any instruction regarding fact...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — Get away charges - flight cancelled by airlines

 Vineela Kollipara on Sep 30, 2016
I had booked tickets for journey from hyderabad to chennai (Date of travel on 30th sep'16) by
The flight has been cancelled by the airlines due to some technical reasons, and raised a request with cleartrip regarding the same. I have been assured of refund, but not the full amount.
While deducting the amount, it wouldnt take you more than 30 seconds, but while refunding you take 7-10 days and dont return the entire amount. Flight cancellation is not the fault of customer, why should i bear the "convenience fee and get away charges"!!!
Is it a mistake in choosing...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Refund not being made even after submission of waiver letter from airline

 Salman Kagzi on Sep 25, 2016
Let me now put in the entire history of conversations and email exchanges that have happened so far with ClearTrip

This booking was made for 16th June 2016 for Moscow to New Delhi for Mubasshir Khan (my Cousin Brother) and was eventually cancelled on 14th June 2016 (well in advance of the Travel date) due to untimely death of his father.
Upon talking to a customer representative from Cleartrip, I was asked to go and speak to airline official and get a Wavier letter from them to get 100% refund of this tickets. This letter has been emailed to cleartrip multiple times by me....
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — Refund of full fare

 Ashish Ashok Singh on Sep 19, 2016
I have booked the ticket from Mumbai to Tokyo return .18 September from Mumbai and 3rd October return from Mumbai.
Due to not having sufficient paper in visa application it was rejected on the counter at Consulate General of Japan in Mumbai.
When I talk to Cleartrip customer support first they told you will get refund amount of only 14 thousand.l, but when I insist to the customer guy to transfer my call to airline which was AirIndia they did and I told AirIndia person that my visa got rejected on counter, he took me for a hold for 1 minute and said in this case airline will refund...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Not receive refund amount for cancelling the flight

 kumarrr9818 on Sep 19, 2016
Dear sir/ madam,

I book a flight from delhi to bombay yesterday 18-09-2016 for 23-09-2016 and return 26-09-2016 but due to some internal problem i cancelled the flight which was refundable at the time of booking. But till now i didn't receive any amount from cleartrip and see refund amount in my email as 0.

I requst you to please arrange ticket for bombay for other date or refund my money so that i can book again ticket for bombay....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Complaining regarding credit of my balance amount

 ErNisar Jilani on Sep 14, 2016
While booking ticket in the name of nisar ibrahim from pnbe to cstm for 31st august by suvidha express the money got deducted but ticket was not generated. I had rebooked the same but the money deducted twice and i received message twice that your train booking from mmt booking id nr2151021649032 from pnbe - cstm for 31st august is under process we will confirm its status to success but failed booking within 25 min if it's success we will email eticket and if it is fail we will initiate refund of rs1, 323.89 but i got creditted only rs 727.89 twice. So i request you crediitt my balance amount....
Complaint comments  Read comments Complaint category Railways

Cleartrip — Regarding nepal trip : identity proof not mentioned on ticket

 Darpan_Gupta on Sep 14, 2016
We had booked a round trip ticket for 3 members from delhi to kathmandu
It was written on the ticket to carry
"carry photo identification, you will need it as proof of identity while checking­in
We carry adhar card and pan card but when we reach airport then they demanded voter id card
What the hell is this it was not mentioned on ticket
If this is a law then it should be mentioned that adhar card is not acceptable

This is to be noted we carry the photo identification card as mentioned as adhar card and pan card are both photo identification...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Cancellation due to curfew in bangalore

 Skamat on Sep 13, 2016
We were supposed to be travelling to Bangalore but due to curfew n dangerous situation we cancelled the bookings and cleartrip firstly said that they cannot refund my money because of non refundable fare but in natural disaster issue there should be some law towards humanity.. I am very much upset with cleartrip service and not at all happy.. We did not cancel the booking purposely we had to do it as we were travelling with our 1 year old kid and we couldn't risk our lives.. So please I want my money refunded as we did not avail any of your services so why shall we loose our hard earned money .....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Amount not refundable

 Ramesh Phadtare Deshmukh on Sep 6, 2016
I have cancelled the plain ticket on 08/08/2016. My ten digit no 7755990901 from the flight pune to ahmedabad for seven persons, the amount of rs 29637 still not received. So plz check the details and refund my amount as soon as possible. Otherwise i will file complaint against you. I have tried u lot of times but no reponse from u so treat as urgent n be refund the amt....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Extra baggage allowance on student visa

 Aditi Aurora on Sep 2, 2016
TriP id: 16073120508
This is one way ticket from Mumbai to Stuttgart in Germany.
i was clearly told before booking my ticket from cleartrip multiple times earlier that on student visa we can avail extra 1 pc baggage provided if we submit documents, now when I have submitted my documents they are asking for extra cost without guaranteeing extra baggage....
Complaint comments  Read comments Complaint category Airlines

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