ClearTrip Customer Care

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Tollfree:
1860 233 9000
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Phone:
+91 22 4130 0300
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+91 95 9533 3333 (Support)
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Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
Satisfactory Rating
7%
Complaints
397
Responses
86
Resolved
7
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ClearTrip Complaints & Reviews

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Clear Trip — Refund about cancellation of booking

 sushma1979 on Feb 10, 2016
Hi,
I am Sushma Kelshikar I have two complaints about clear trip details as follows:
1) About Hotel Hayat Rabbani- Jaipur, Rajasthan, Cancelation
I have book above mention hotel for Mr.Mangesh rakhunde on Check-in: 13 December, 2015 | Check-out: 16 December, 2015 which I have cancelled due to some personal reasons.

I have not yet received the refund amount of Rs. 2000 from clear trip till date after calling several time to clear trip I have not received any kind of reply
I have spoken to Mr. Abhijeet regarding the refund but same reply I have revived...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Cheaters, fraud-cleartrip

 priyamanaym on Feb 9, 2016
Trip ID-1601152328. I booked my flight ticket from Cleartrip.com, I cancelled this ticket on 19th Jan 2016. The total cost of the ticket is 70, 044. After complaining several times Cleartrip replied that they have refunded the amount of 41, 480(Rs. 18, 147.0 to Credit Card and Rs. 23, 337.0 to Wallet.). I then tried to transfer the amount from wallet to my bank. Cleartrip maintains a stupid policy that one cannot transfer money from wallet to bank. There must be regulations to transfer money from wallet back to your card / bank a/c like paytm and other e-commerce websites. They can't force the customers...
Complaint comments  Read comments Complaint category Internet Services

ClearTrip — Fraud in booking and payment

 Surabhi1 on Feb 6, 2016
I, Surabhi Agrawal made a flight booking from Delhi to Amritsar of trip ID: 15121192226 via Cleartrip and the company has wronged me in the following ways:
1. I booked flights on 11th December 2015 to and fro for 17th December 2015 and 20th December 2015 but they were booked for 17th January 2016 and 20th January 2016. Instantly on receipt of tickets, Cleartrip was informed that the ticket had been erroneously issued but the customer care service at +91-9595333333 was unhelpful and said that they will contact within an hour.
2. They did not contact, and we had to call the service repeatedly...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip.com — Payment scam

 Otto van den Thoorn on Feb 1, 2016
I had a problem with my booking, trip ID 1520355644. Because the price was almost doubled AFTER I pressed the pay now button, I was of course not satisfied. Therefore I did not want to go to the hotel. What should I have done? There were two options, money back, but Cleartrip takes a big fee for booking back my money. Of course I am also not satisfied with this option, as it was probably a software error. In addition to the 300 RS Cleartrip fee comes the conversion charges of my credit card company. Another option could be to put it into the Wallet, a new feature on Cleartrip. Of course I carefully...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Refund related to room cancellation

 bhupendra jadon on Jan 20, 2016
My trip id is 1511057798 for a two 2 Room Service Apartment in Goa from 23rd-26th Jan. I have booked the same for Rs. 27, 571. As per the cancellation policy on your website which clearly sites that Refundable Cancellation Policy is applicable with more than 24 Hours Notice. So, the Cancellation was done today morning which is still 3 days away from my Booking period. As per the mail, that I received on refund you have forfeited my entire Rs 27, 571.
It is completely injustice at my end....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip.com — Cheating/fraud/irresponsibility

 atul.jain on Jan 19, 2016
Date of incident: 26-27 Dec 2015

I booked a hotel with cleartrip.com, I paid the booking amount online and got booking confirmation.
I was traveling late in the night, and when I reached hotel I found there is no such booking for me at hotel.
Hotel staff said they have no booking on my name and no communication at all about it from cleartrip.com.

I called cleartrip support and they said that we couldn't confirm your booking with hotel.
I asked for any solution and all they could say is we can initiate your refund process.

I was...
Complaint comments  Read comments [1]Complaint category Travel Agents

ClearTrip — Tricky Refund Policy

 sarat25 on Jan 19, 2016
I have booked Kadkani River Resort, Coorg for 28th check-in on 24th December, due to some emergency I have cancelled my trip on 26th December. They have not refunded my 13174 RS amount and saying to me that I am not falling under seven days rule policy. I am very disappointed with robotic customer care. Please help me, I have lost my money without travelling. This is the first time I have booked through clear trip. Please help me..963225665 Trip ID 15122436184‏...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Not able to connect with customer care executive

 neha_13 on Jan 18, 2016
I have an activity booked for tomorrow and I am not able to connect with the driver. This is not the first time cleartrip is doing this to me. I have atleast called 109 times Clear trip from morning and I am not able to connect the executive who sees activity department because she is not on seat everytime. Such a ridiculous experience....
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Regarding refund amount for ticket cancelled

 Samrat Kangjam on Jan 15, 2016
I have cancelled my ticket for 31st Dec 2015 from imphal to Delhi on 27th. My registered email is samkanz@gmail.com and registered mobile is 9990606907 Mr. Kangjam Samrat Singh but I have not received my refund amount yet for this I have made several times of email and phone calls and even wait for 10 and more working days. But not received my amount. Kindly check and let me know....
Complaint comments  Read comments Complaint category Credit Cards

ClearTrip — Payment not received

 dipanjana20 on Jan 12, 2016
I booked my flight ticket from HFC smart buy, which actually books the ticket from Cleartrip. I cancelled this ticket on 15th December. After complaining several times Cleartrip replied that they have refunded the amount to HDFC account on 25th December. I checked with HDFC and they say they are not at all aware of any such incident and they did not get any money. Repeatedly I asked Cleartrip and HDFC to get it cleared among themselves and refund the money to me, to which they are not at all responding to me. It is 1 month that I have cancelled my ticket and I still did not get a refund of Rs 2771...
Complaint comments  Read comments Complaint category Banks

ClearTrip — Hotel reservation

 SSiG on Jan 12, 2016
Hello I had done a hotel reservation from Cleartrip for a couple of days to Coorg. Due to some personal reasons, I had to postpone the journey to coorga nd called cleartrip helpdesk to move my bookings to a later date. they responded back saying that it will be done. I called again after a couple of days to confirm the same and was assured that the change in dates has been done and I will receive the updated hotel reservations in 24-48 hours. But after repeated callings, I did not recieve the email. After 5-6 days, I was told the reservation has been cancelled as I did not travel on that day. Now...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Fraud & Harassment

 desind on Jan 8, 2016
I had booked two room in Hotel RG Palace, Jaipur, Rajasthan, India -- Trip ID 15122426084" for two night for 31st Dec to 1st Jan 16. when I called to Hotel they denied for my reservation. they told me they have no any agreement with Clear Trip while I have already paid online via My credit card. Then I had tried whole night to clear trip in roaming but I didn't get any promise from Clear Trip. I Talked with Pradeep (Customer Care Ext.) and two more Senior in night but they didn't give me any solutions. After that I booked anther Hotel in mid night with extra money paid in emergency. This is...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Cancellation of hotel booking without prior notice and no refund initiated yet

 suyash989 on Jan 7, 2016
Hi Team, I am a customer in distress writing to you with reference to my booking ID - 1512241396. I had made a booking for Pillowrocks Homestay, Wayanad from Cleartrip on 24 Dec 2015. What followed is beyond my comprehension. Below is an account of how things went from bad to worse only because of the incompetent staff at Cleartrip which did the least to solve my issues. I was to check into Pillowrocks on 1st January at 12 noon. Around 10:30 am while I was enroute Wayanad I received a phone call from Cleartrip stating that my booking at Pillowrocks stands cancelled and in lieu of the same...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Fake hotel room confirmations!

 Biju Swami Nathan on Jan 6, 2016
Cleartrip Trip ID: 15122850876 Booking done via Cleartrip mobile app for a Hotel Room at Alleppy, Kerala. Cleartrip voucher and e-mail confirms that my room is avaiable. Direct call to hotel; I was informed that they do not have any tie up with Cleartrip and they do not have vacancy. My calls to Cleartrip customer support: 1) They put me on 30minute Hold 2) Do not allow me to cancel the reservation without cancel fees 3) Do not re-confirm availability of room 4) Tell me to wait for 24hr and that they will call back. But never do. Cleartrip is cheating the public by promising fake booking...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Cleartrip and oyo both joined hands to book fake hotel booking reservation scam

 care4u3434 on Jan 4, 2016
I had booked hotel name : OYO Rooms Madurai Periyar Bus Stand ( rated as 3 star in clear trip website ) i paid 6599 INR for 4 rooms 8 guests, now the worst part is, the same Hotel does not exist at all in madurai.
when i call customer care of cleartrip they didint ready to listen problem, 4 time my call was disconnected without understanding issue b customer care agents.
finally they have made conference call with OYO aking me to solve issue with OYO ( a third party vendor ) they gave me booking in Hotel Vijay ( a two star Hotel ), now when i have book Hotel 3 Star and Paid 6599 why...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Clear Trip — Non refund of cancelled flight

 Srinivasan D A on Jan 3, 2016
Sir, I booked a round trip Air ticket for my sister Suntitha Sharma through Cleartrip for her journey to Delhi from Chennai. The onward journey was to start on 5 th Dec by Indigo Air and return by the same Airlines on 10 th dec 2015.P N R No F9WZ6T. Indigo Air intimated my sister on 4th dec 2015, that the flight to Delhi Dated 05/12/2015 was cancelled due to inundation of Chennai Airport. As soon as this message was received I contacted Indigo Air to cancel her return ticket ie Delhi Chennaib Dt 10/12/2015 since she can not avail the return flight due to cancellation of the onward flight .After...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Fully paid reserved hotel not available

 PP Kundu on Jan 3, 2016
I booked hotel Tamarind, Alleppey thru cleartrip.com. After 15 days of my booking(even after full payment), I come to know that the hotel booked, is not available. They have done an alternative arrangement after one week which is not cancellable. They have kept me in suspense during this period whether they are providing alternative or not. Cleartrip is not reliable....
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Hotel Room Booking in Alibaug

 Dileep2905 on Dec 31, 2015
I booked a hotel on 31st Dec 2015 for my vacation on 01st Jan 16 and 02nd Jan 16 (2 nights )on the occasion of new year in a hotel in Alibaug. I got the confirmation email from clear trip saying my hotel is booked and received the hotel contact number but before directly checking in at the hotel I wanted to cross check regarding my hotel booking and called the hotel representative. Surprisingly the hotel representative said the rooms are already sold out and the booking done through clear trip is not valid and asked me to talk to clear trip customer care as hew has nothing to do with it. I had a...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Pending waitlist

 Jávor Hasilégzés Bence on Dec 29, 2015
Hello, We bought two ticket for the Agra-Varanasi train for 'Wednesday, 13 Jan 2016'. We payed both via credit card, but our status is still "booked, but waitlisted". Nothing has happened since the booking, and that was weeks ago (nov 19). Our trip id. is: 15111986594 PNR: 2856608932 Please inspect this booking as soon as you can to be shure our trip is ok....
Complaint comments  Read comments Complaint category Railways

ClearTrip — Refund has not made

 harish013 on Dec 28, 2015
My Trip Id is 1512196506 Recently I have booked resort in wayanad from Clear trip. I had Booked a deluxe room. when i have reached resort they have provided me a normal room which was terrible to stay. when i have contacted the Clear trip customer care. they said they will come back. i have called many times but no use. I am expecting refund from clear trip....
Complaint comments  Read comments Complaint category Travel & Vacations

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