ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 7%
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428
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
12
10
Phone:

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
7%
Complaints
428
Responses
87
Resolved
9
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Complaints & Reviews

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ClearTrip — Refund for my cancelled flight trip id:16040777392

 Parth Dhamelia on May 24, 2016
Dear sir,
We had mailed you to cancel our following flight for the trip id: 16040777392.

1) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-1725137667-68
Flight from cdg, paris to ams, amsterdam. Air france operated by klm royal dutch af-8224.

And

2) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-1725137667-68
Flight from ams, amsterdam to mumbai. Klm royal dutch operated by jet airways kl-3815.

We had asked for the refund but yet there is no refund. They should in all probability refund...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Payment deducted but booking not done

 Manish Shaw on May 19, 2016
I have booked a flight for 4th june and money was deducted form my card but booking was not done and in spite of repeated mail, i have not received any reply from them in spite of repeat ed calling and email. I dont whethersett my boozing is done or nother and should i book my tickets again. Pathetic situation for me as i have no idea about my trip i'd and booking detail. There is no customer care number also where i can directly talk to customer care personnel....
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Misrepresentation of facts & money extraction

 Varun007 on May 18, 2016
I booked an international ticket with clear trip id - 16051879820 on 18th may 2016. I called customer service before booking and asked them that whether the ticket is refundable or non refundable. The customer service agent confirmed that the ticket is refundable. Even the website showed that ticket is refundable at the time of making payment. As soon i made the payment of inr 58k, the ticket i got in my email stated that it is non refundable. To my utter shock i called customer service twice however they said ticket is non refundable. Customer support service is pathetic as you cannot get through...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Ambiguous information is present regarding reservation charge (Looted my 1000 rs)

 rocky000 on May 17, 2016
Hi,

Cleartrip has looted my 1000 Rs against of reservation charges. Actually i was booking a flight from New Delhi To Goa and there was the option of reserve booking, and they were asking for 1000 rs but they are not adjusting this amount in my total flight charges.

It's a cheating, no clear information was present on website except that "It's a non refundable amount"

Please help me. Name Varun Satija, Num - 8826859849...
Complaint comments  Read comments [2]Complaint category Airlines

ClearTrip — Trip ID 16051336388 cancelled but refund amount not yet sent

 azadsm on May 14, 2016
I have booked a hotel from cleartrip.com but mistakenly i had booked another hotel and also cancel 13/05/2016 but they are not sent my refund. i had used for booked cleartrip gift voucher but still i am waiting they not sent my voucher and many time i had sent email cleatrip customer support but they are not yet any responds.
so please look into this matter
regard
azad
cleartrip Trip ID 16051336388...
Complaint comments  Read comments Complaint category Other

ClearTrip — Hotel booking bad customer support

 GirishCMR on May 9, 2016
My name is Girish. I booked two rooms at Rajam Lodge, Kanchipuram through ClearTrip. The booking was made on a 24Hrs check-in basis - checking-in on 6th May and check-out on 7th May. I was traveling with my family including a kind. I wanted to ckeck-in by 6:00 AM on 6.May. On 5th May by 6:30 PM I called the Hotel and the Hotel executive said the checking time is 12:00 Noon to 12:00. They asked me to contact ClearTrip for any concerns.

I called ClearTrip customer care (9595333333) by 6:45PM and told the ClearTrip executive my concern and asked him to address this on priority. He said...
Complaint comments  Read comments [1]Complaint category Other

ClearTrip — Booked on wrong name

 Bhagyesh Kapadia on May 1, 2016
I am Bhagyesh Kapadia.
I booked a ticket from Mumbai to Ahmadabad and rs 1855 was deducted from my bank a/c, then it was automatically cancelled, then again
I booked a ticket through cleartrip from Mumbai to Ahmadabad in go air flight in the name of Sweta Shah, which was accidentally booked on another name, total i lost rs 3710 today so I want a solution to this problem or full refund, my booking ID is:16050110182...
Complaint comments  Read comments [3]Complaint category Airlines

ClearTrip — To lodge complaint against cleartrip pvt. ltd. (india) for not-refunding partial refund amount.

 jigarjoshi42@gmail.com on May 1, 2016
My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option.Now today when i have submit for cancellation of my ticket from dammam to mumbai.I got a mail mentioning "nil" refundable...
Complaint comments  Read comments [2]Complaint category Airlines

ClearTrip — Flight tickets charge - not get refund amount fully

 Edwin Jose Pavaratty on Apr 20, 2016
I booked 4 Flight tickets through Cleartrip from Kochi to Bangalore on 2nd April, 2016 at 7.45 Am -Jet airways and paid Rs.6650 . But the flight was cancelled by airlines and informed me on 30th March. They could not accomadate us to any other flight in this date. Jet airways person told me that you will get full refund and issue full refund reciept to me. But Cleartrip only gave me an amount of Rs.3802/- bugs only - A clear case of CHEATING...
Complaint comments  Read comments [1]Complaint category Travel Agents

ClearTrip — Flight ticket booked with wrong details [Resolved]

 Joseph Nittala on Apr 18, 2016
I have booked 2 tickets Bangalore to London separately for my parents (Trip ID : 16040271482, 16040280976). On my cleartrip dashboard it shows both the tickets as confirmed for both the passengers, but when I checked with the airliner (Emirates), they told that both the tickets were booked under same name and hence one ticket is automatically cancelled.
When I raised this issue with cleartrip, they said they will check with the concerned dept and update me. Now Its been more than 5 days from the time I have raised this issue and still they have not responded. Travel date is just 2 weeks from...
Complaint comments  Read comments [1]Complaint category Airlines

ClearTrip — IRCTC passward

 Rajkumar Seth on Apr 17, 2016
IRCTC not providing OTP in booking a railway ticket in case of not remember the IRCTC passward...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Cashback not received

 ayushrg11 on Apr 16, 2016
I have booked a flight with trip id 1604142772 via www.cleartrip.com . i have paid an amount of 3576 via paytm wallet and 603 by cleartrip wallet. It was mentioned on the website that if i pay by paytm wallet more than 3000 then i should get a cashback of 500. It was not mentioned that the payment should by one mode. I talked to the customer care 3 times they are just repeating the same thing. The offer is not mentioned clearly on the website....
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Cleartrip hotel booking

 Anupurba Ghosh on Apr 13, 2016
I have booked a hotel thru cleartrip, made payment online; i have received a confirmation voucher with all the details on 4th april, 2016, now on 12th april 2 days before my date of journey i called up cleartrip just formally to know my hotel booking confirmation status, although confirmation invoice was already with me.But then cleartrip people were saying booking is not confirmed, there has been some issues. I told them to take it on priority as it was only 2 days left for my trip, i called them 5 times since then, and emailed them almost 6 times, but still they didn't send any confirmation. I...
Complaint comments  Read comments Complaint category Other

ClearTrip — Negligence in hotel booking even after full online payment

 Ishan katoch on Apr 11, 2016
Got hotel booking (Trip id: 16032024510) done through cleartrip on

20th march 2015 and also got a call that booking is confirmed.

On the travel date 25th march (Just an hour before check-in time),

When i was on my way to my destination, i get a call from cleartrip

That booking is not confirmed.

In spite of making full online payment 5 days before my travel date,

They tell me on the day i had to travel that my booking is not

Confirmed. They kept on sitting on this for 5 days and didn't bother...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Trip id 15103011910 Online hotel booking

 Anas Aslam on Apr 9, 2016
I made a booking for maldives hotel chaaya reef dated 31/12/15 to 4/01/16 through cleartrip on 30/10/15, this was a non refundable booking.I accidentally clicked on the cancel button, the booking got cancelled, I immediately contacted the cleartrip representatives that it was by mistake and i want re instatement of the booking, they assured me booking will be re instated then i contacted the hotel directly they said they havent received any booking voucher also cleartrip people said this is an expedia booking so we will have to talk to them, whole 1 and a half months they made a fool out of me and...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Cancelled ticket without my permission

 prasun1974 on Apr 6, 2016
Trip id is 16032610510.I booked a ticket and paid the initial amount . I got a message from clear trip that connecting flight has been cancelled by the airlinesame. I called the airlines, they told me that we will refund the full amount.I called clear trip and ask them to give some time so that i can discuss with my family as the flight has been cancelled but they refused.Someone called me from clear trip and threatened me that i will cancelled your ticket and you will not get any refund and he did the same thing. If i didn't get my full amount immediately i will lodge a frogery case against online...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Flight cancelled / no response

 Neeraj Bhainsora on Apr 1, 2016
Dear team,

My trip id 16020343452. I have tickets from brussels to delhi via istanbul on 6th april 2016.
Ticket number 235-9796628920, 235-9796628921, 235-9796628919

My flight from brussels to istanbul is cancelled due to attack in brussels. I called airline to find me alternative. Airline team told me to connect to cleartrip as i booked my ticket via clear trip, i called cleartrip more then 10 times and send many mails for the changes of my flight. But every time new customer care representative attend the call and no one is responding to my concern.
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Hotel booking not confirmed

 Johnaugustine on Mar 28, 2016
Trip I'd 16032712606
This is regarding hotel booking confirmed through cleartrip.on enquiry at hotel they say rooms are not confirmed and asked me to contact cleartrip customer care..contacted them twice was put on hold for 15 minutes each time.was asked to call again after some time.called up again was put on priority queue and the call gets disconnected..cleartrip is clearly cheating customers..it's a fraud company....
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Batman vs superman tickets sold on their portal

 Aakash Goel on Mar 27, 2016
I booked 3 tickets or trip ids for Batman vs Superman - 1603226590, 1603226424, 1603226356.

The meal coupons provided by you were very clear in terms - medium pepsi and large popcorn. The provider at PVR were giving medium pepsi with only Regular popcorn and upon insistence told that their deal with you is to provide Regular popcorn, even though the coupon say Large Popcorn.

Needless to say, it left a very bad taste.

Further, my ticket reads cost as Rs 425. The reduced meal combo given by PVR was listed at Rs 300. The total comes to Rs 725 including all...
Complaint comments  Read comments Complaint category Cinema

ClearTrip — Air trip

 Cashiwani on Mar 23, 2016
16032233196
Hi there

I accidentally cancelled this trip with in few minutes of booking my air ticket, as was new to using this app, I somehow managed to book a new ticket spent more money, now got a message that zero refund has been processed.

What is this?

I want my money back please. I've so many financial issues, can't afford to loose my money like this.

Please help.

Regards
Shiwani...
Complaint comments  Read comments Complaint category Airlines

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