ClearTrip Customer Care

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
Satisfactory Rating
1%
Complaints
312
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Twitter Facebook

ClearTrip related photos (44)

ClearTrip Complaints & Reviews

ClearTrip - Wrong Cancellation

User
 minosh on Jul 26, 2015
Had Booked Indigo through Cleartrip. Dubai to Mumbai -PNR: NFMI3B Had to change the schedule from current to Dubai to Trivandrum, ~Did that with Indigo and made got a confirmed ticket and seating (please see attachment) When I logged into Cleartrip, I saw that the Dubai- Mumbai was not cancelled, hence I requested and they cancel that ( please see attachment). However when i when out to fly today, I was told that that my booking from Dubai to Trivandrum was cancelled. I did my booking with Indigo and who has cancelled this. If you say Cleartrip has cancelled this, they don’t have the...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund unfair convenience fee against airline cancellations!

User
 Raj Chingaravelu on Jul 25, 2015
ClearTrip: Refund unfair Convenience Fee! Trip ID : 15052518154 Round trip tickers for my family from Hyderabad to Chennai. booked a month before. Airline cancelled the flight but I was charged convenience fee of Rs.1400/- Better business practice, fairness and ethics would dictate refunding of the same! Thanks Raj Chingaravelu +91 900 000 2732...
Complaint comments Read comments [2] Complaint category Airlines

ClearTrip - Convenience Fee on Cancelled Flight!!

User
 Raj Chingaravelu on Jul 25, 2015
https://www.facebook.com/cleartrip ClearTrip: Refund unfair Convenience Fee! Trip ID : 15052518154 I booked this round trip tickers for my family from Hyderabad to Chennai. It was booked a month ago from the travel dates.. We were to leave June 11st and return on 15th.. We started the travel to Chennai on June 11th and was on our return to Chennai (to travel to Hyderabad) on 14th to catch the flight back on June 15th Morning.. On 14th I got a call from the airline(SpiceJet) saying the flight is cancelled.. We received no calls from ClearTrip.. I managed to get tickets from another airline...
Complaint comments Read comments Complaint category Airlines

ClearTrip - No refund after cancellation

User
 bijay misra on Jul 23, 2015
Hi, i am BijayMisra, i booked a hotels 3 rooms for 3 nights total amount RS 10208, at Sai priya beach resort viskhapatnam through CLEARTRIP . on 22/07/2015 and cancel the booking same day on 22/07/2015, after cancellation they mail me total refund amount RS 0. that means no refund. on clear trip website its clearly mention that 100% refund if cancellation before 24 hours, but i cancel it 57 days before, when i try to contact cleartrip they told me no refund for this hotel, so why they mention cancellation policy if individual hotel individual cancellation policy, , , , , , , , total fraud site cleartrip...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Refund Pending from Cleartrip

User
 chiny on Jul 22, 2015
I booked a ticket from Pune to Bangalore for Mr. Naresh Bakshi, for which amount was deducted but ticket was not confirmed.Customer care people confirmed that the ticket has not been booked.When i again booked a ticket, i got to know from Indigo airlines that two tickets are booked with same name and contact details.(WHICH IS CLEARLY FAULT FROM CLEARTRIP's end). I was told that money will be refunded but its been 10 days and still money is not refunded. No one from Cleartrip is ready to take this up ....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Amount deducted from account Ticket not booked

User
 Srinivas Kuppa on Jul 21, 2015
Yesterday (20.07.2015) we have booked one ticket in your clear trip in the name of Mrs, Rupali Ravella from Hyderabad to Vijayawada. The payment has deducted from our bank account but ticket not conformed, then and there we have received a call from your end, they also confirmed the payment not credited to your account. now i request you to kindly return the money if it is credited in your account for Rs. 6568/- (from sbi, labbipet br, vijayawada) Regards K. Srinivas 7799770033 srinivas.k@arunamotors.com...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund amount pending

User
 parulgupta90 on Jul 20, 2015
i made booking for la cascade hotel, amritsar for the period 25th july, 15 to 27th july, 2015. payment has been deducted from my acc but booking has not been canclled . Payment was made through sbi interent banking The sbi atm card no is 5196200056529896. The sbi atm card no has been mentioned as required by the cleartrip executive in accordance with call received for greviance readdresal Trip id is 15071534436 Contact no:9781411070...
Complaint comments Read comments Complaint category Other

ClearTrip - Refund not made

User
 parulgupta90 on Jul 20, 2015
I made booking as on 15-july, 15. The Trip Id is 15071534436
The details for booking are as follows:

Hotel:La Cascade
Location:Amritsar
Date: 25th July -27Th July, 2015
Contact no specified for booking:9781411070
Email id specified for booking:gupta.parul50@gmail.com

Rs.500/- were deducted from my acc.
But after a while got the mesaage that booking could not be confirmed as payment gateway too long to process the payment.

The payment has not been refunded till date.

Do the needfull ASAP...
Complaint comments Read comments Complaint category Other

ClearTrip - booking confirmation not issued even after payment before 1 week

User
 Rajini Jayaprakash on Jul 19, 2015
I had booked hotel in seabreeze resort goa and had been issued multiple trip ids mentioned below. i had bèen following them for past one week they are not giving me any confirmaton nor allowing me to cancel. They are saying the booking in process and hence cancellation my money will not be refunded. Whenever contacted they are putting me on hold for continous 10 mins. wasting my money n time n energy Trip id 15071327184 15071212106...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Wrong information regarding train timings

User
 pvm_sandy on Jul 15, 2015
Please be informed that we have booked the Train Ticket for Duronto Express from Visakhapatnam to Secundrabad through Cleartrip.with cleartrip ID- 15060317550. While booking and in the ticket it was clearly mentioned that depature time is 10.30pm from Visakhapatnam. We reached the station by 10.00pm and surprised to hear that the train was already departured at 08.15pm. We did'nt have any information regarding time change. We faced lot of problem in the railway station with my small kid. Atlast we got the last bus from Visakhapatnam at 11.30 pm and reached Hyderabad next day 1.00 pm. We spend Rs....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Regarding Hotel Room Bokking

User
 rohit325 on Jul 6, 2015
I booked a room at Nandhini hotel, Jayanagar, Bangalore and made an online payment of 1182 Rs. My Booking ID is 15070411102. I called to the hotel and they denied that there is no room booked with my name and there are no rooms also available there from last 2-3 days. I told them i have confirmation mail and booking ID also but they denied and said to call ClearTrip about it. I did not cancel the booking as it was not our fault and If i would have cancelled then they would have deducted money from that. So I called but was not able to connect to customer care. I sent 5-10 mails to their support...
Complaint comments Read comments Complaint category Other

ClearTrip - Stealing from customers

User
 gautam.pillai89@gmail.com on Jun 29, 2015
Hi, I booked a hotel room on the 28th, but after i reached the hotel they didn't allow me to check in as they were demanding a marriage certificate which i obviously didn't have without which they denied to give me the room and none of this is mentioned anywhere on the booking page of the hotel on cleartrip, so i called your customer service from there seeking for help but got none as this was the most pathetic experience i have had with a customer service of any company, the advisor Aaron took me on a roll for almost an hour, he denied transferring the call to a manager saying he is not allowed...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - not giving refund,as well as not cancelling the booking

User
 rajesh dang1 on Jun 27, 2015
We booked a trip to ooty from cleartrip at la flora amberley resort(trip id no.-15053033530) for three families having 6 rooms but need to cancel 2 rooms immidiately.one of the family returned from airport as their mother expired on 24 june 2015, from that time we had made several calls to cleartrip but they are not responding our calls, by some excuses they were not cancelling are booking even according to their norms....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Fraudulently charged & now charging more to cancel & not accepting their sales team's fault

User
 MohitSindhi on Jun 26, 2015
I tried to make a reservation for 8 people but at last the cleartrip site accepted the payment of 3 & made reservations for & charged the amount of three persons only. Now the point is we are a family of 8 people who had to go to jammu together & the reservation was made for 22 march 2016.So I tried a fresh booking for the remaining 5 passengers but this time online transaction got failed & instantly cleartrip sales team called me & asked me that my transaction of 5 got failed & told me that they are instantly sending me a payment link for the 5 passengers & i said ok. OK i'll wait for your payment...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Amount charged; no bookings made

User
 kranti83 on Jun 24, 2015
hi, An amount of around 5700 has been charged from my visa credit card - ICICI. There was no booking made through cleartrip and this looks like a suspicious transaction. the date was 24/5/2015. i have the credit card statment showing below: 24/05/2015 CLEARTRIP TRAVEL SERVI 60.68 Dr. 24/05/2015 Service Tax 7.50 Dr. 24/05/2015 CLEARTRIP TRAVEL SERVI 5, 601.97 Dr. there is no reference number shown. also in cleartrip web site, under my account, there is no booking done post 12/4. I have tried reaching clear tri; but there is no number whwre i can discuss this issue with them....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Non delivery of service

User
 Vijaysimha2403 on Jun 22, 2015
I had booked from your mobile app a ticket with ID 1506222078. The payment was confirmed as debited from my account via debit card and then there was no ticket issued. I called your call centre and was promised a reply in 1 hour. But no one called. Later I called in the evening and was attended to by a call centre agent who blamed it on a technical issue which was in no way reflected on the money being debited into your account. Further the call centre agent blamed me for not calling after one hour and said the money will be returned after 3 working days: Absolute callousness of the company,...
Complaint comments Read comments Complaint category Airlines

ClearTrip - False commitment and mental harassment

User
 Rahul924 on Jun 21, 2015
I had a made hotel booking though cleartrip at Brentwood Hotel, Mussoorie, Uttaranchal, India (Trip ID 150619156366) for 20th June 2015 till 21st June 2015. On 20th june 2015 when I was almost 200 KM away from my home and almost reach to Mussoorie I got a call from Brentwood Hotel that clear trip had by mistake done a booking and they don't have any room available at that hotel on 20th June. I struggle almost 2 hours to get some assistance from clear trip or from hotel but I did't get that and finally I cancel my booking. I struggle along with my wife and my 2 years old daughter on a road and...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Fraud in hotel booking

User
 saransh02 on Jun 14, 2015
On 12th june 2015, i booked a room in a hotel (hotel blue bird) in ooty for my parents via cleartrip from 14th june 2015 to 15th june 2015. After reaching there my parents found out that cleartrip has not send any comfirmation mail to them and they have no room in the hotel. Even after calling cleartrip helpline many times and waiting for around one hour we did not get any alternative hotel from cleartrip. Horrible experience we had, i wont recommend anyone to book from cleartrip, or even someone does please confirm your booking by calling that hotel. Thank you Saransh phone no: - 9739821238...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - HOTEL ROOM CANCELLED AMOUNT NOT REFUNDED

User
 ibrahim.bsnl on Jun 9, 2015
I was booked a hotel room vide Clear trip Trip ID: 1505142243 to CHECK-IN on MAY 22-2015, further i was cancelled the booking on 20.05.2015. I can not received any amount, while approaching them they refuse to pay back and insists to approach legally or any other way...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Fraud in refund of flight ticket

User
 renushyam on Jun 8, 2015
My trip ID is 15042813416. I cancelled my ticket but havent received any refund. When I contacted airline i was informed that they have already refunded 30, 531/- on 11th May. On repeated calls I was informed that I would be getting 27, 531/- as refund which i havent received till now. Secondly at time of cancellation i was being informed that total 1000/- would be deducted as cleartrip charges but they have charged 3000/-. Despite lot of calls I am not being answered. Each time I phone they tell that call back will be arranged which is not done. When I call back then they say that my phone was...
Complaint comments Read comments Complaint category Airlines

Share this page with others

Recently Discussed

2 days ago
ClearTrip
Refund unfair convenience fee against airline cancellations!
13 days ago
ClearTrip
REFUND OF BOOKING HOTEL ROOMS
ClearTrip
Fraudulently charged & now charging more to cancel & not accepting their sales team's fault
ClearTrip
Refund
ClearTrip
Fraud in hotel booking