ClearTrip Customer Care

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
Satisfactory Rating
2%
Complaints
325
Resolved
7
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ClearTrip Complaints & Reviews

ClearTrip - Fraudulent charges and horrible customer service

User
 Omar Haydar on Sep 2, 2015
Cleartrip have the worst customer service. Don't ever have an issue with a ticket with them and need to change or cancel, as they will take full advantage of you without any logic or justification. They ate 55% of the cost of my ticket in fees which they did not document, itemize or justify. I tried calling them and they hung up on me. I emailed them and got useless responses. Avoid using them altogether....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Refund ClearTrip Voucher

User
 satishvermatcs on Aug 28, 2015
Hi Team, I booked flight tickets from Bangalore-Indore and then from Nagpur-Bangalore.While booking the same, i have used ClearTrip GiftVoucher of worth 4000Rs .Now i cancelled the ticket, i got the refund amount but Voucher amount of 4000Rs also should be refunded back.When i spoke to clear trip representtaive i got the information saying that Voucher Amount will not be refunded.I asked where its been written in policy.Ideally you should return voucher amount as well.Please consider my case and ask them to refund 4000Rs ASAP. Trip Id - 1504137698, 1504138284 Thanks, Satish...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Cleartrip Fraud

User
 Kunal Sonar on Aug 27, 2015
I made a booking for Zo Rooms in Goregaon West in Mumbai in May 2015, using Cleartip. When I reached the hotel on the starting date of my booking a few hours earlier than their checkout time, mentioned on the website, I didn't know I would be in for such a nasty surprise. I reached Goregaon West and got off the local, after a tiring overnight journey. The address on cleartrip said that the hotel was very close to the local railway station so I started to look for it on foot, dragging my luggage with me. When I could not find the hotel anywhere nearby, I looked it up on cleartrip which redirected...
Complaint comments Read comments Complaint category House, Apartment Rental

ClearTrip - Creddentials Misuse

User
 Harpareet Kaushal on Aug 27, 2015
I am living in Singapore since 2008 and travel to india once a year. I have a Cleartrip account which i use for booking domestic flights and trains when i am in india. All of a sudden since last 1 month i am getting booking mails from Cleartrip and to my surprise all bookings are done under my name. Tickets were from DELHI to Guwahati Delhi To Banaglore Amritsar to Abu Dabhi Patna to Delhi My concern is that if i am getting all the mails it’s possible that the person is travelling under my identification. If some terrorist is travelling under my identity i will be in trouble...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Regarding Hotel Booking Confirmation

User
 shahrv300 on Aug 23, 2015
Hello Sir, On 14/8/15, I Purchase 3 Room booking in GOA hotel for 3N/4D. Before do payment I called cleartrip support (09595333333) & confirm the availability of Rooms at Tangerine Boutique Resort in Goa. At that time support executive name is Salman and he can 100% assurance that your booking confirm. So, after confirm by ClearTrip executive I do payment for 3 Rooms which is Rs. 17112 (with 3 different Transaction). After 3 days when I called Hotel & check about my Room confirmation, Hotel department said that they have no any reservation with my name. After that i called to clear...
Complaint comments Read comments [1] Complaint category Online Shopping

ClearTrip - Unethical practice by clear trip and jet airways in fleecing customers

User
 liptontea on Aug 18, 2015
I have booked the flight and made payments successful but clear call & tell me they cannot issue the ticket and the refund will be issued in 48 hours, Call is dropped by customer service Tried calling clear trip multiple time. In the last call the CSR said clear trip will call back in 5 minutes, but no call recievd Regards Abdul Hameed +91 725 983 7270 ahameed68@gmail.com...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - They booked my hotel reservation but I could not get a room when I reached the hotel

User
 navinChaturvedi on Aug 11, 2015
I had booked a hotel room at Shri Prayagraj Hotel, Allahabad through Cleartrip; Trip ID 15080735454 for 2 days, 8th August to 10th August 2015, but when I reached the hotel, the manager there told me that no such booking has been made. I called "Cleartrip support" who then 'tried' to speak to the manager but no room was allotted to me. Finally, I had to approach a Police support booth who then negotiated and helped me get an inferior quality room, meant for the hotel staff at a price of Rs 500 per night. After 2 days, of calling cleartrip, now they have agreed to refund my booking amount but...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Cheats. Take advance payments and refuse refunds. [Resolved]

User
 Mavericnk on Aug 10, 2015
NEVER book thru Cleartrip. I had booked a room in Hotel Panna Paradise, Agra, Uttar Pradesh, India thru cleartrip based on the reviews on this website and hoping that my purchase will be safer thru cleartrip rather than booking with this hotel directly. I had to pay full room rent in advance. We found the hotel to be too shady to stay here so, we checked into another hotel. The hotelier told us that since the booking was online, the refund will be processed online. Strangely, cleartrip website shows that 4 adults stayed here!!! When I contacted cleartrip they are saying "Now hotelier is...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Refund Unfair Convenience Fee! Trip ID:15052518154

User
 Raj Chingaravelu on Aug 6, 2015
Refund Convenience Fee! Trip ID:15052518154 Round trip tickers for my family; Hyd to Chennai. booked a month before. Airline cancelled flight in last min but clear trip charged convenience fee! while I paid fortune to get last minute tickets! Better business practice, fairness and ethics would dictate refunding of the same! Thx. Raj +91900000 2732...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - For one booking money deducted twice from net banking.

User
 Nelloore Srinivasa Rao on Aug 4, 2015
We booked Uncle lobo's residency a/c room from 31 July to 3 rd August by clear trip. To day when I check my net banking I found money was deducted twice for the same plan. ID details are as given below. 1) 30 Jul 2015 169176596-TechCleartrip 730154705 30 Jul 2015 5, 091.00 2) 30 Jul 2015 169176234-TechCleartrip 730154526 30 Jul 2015 5, 091.00 Request your kind self to return my money...
Complaint comments Read comments Complaint category Other

ClearTrip - Refund for overcharging

User
 Nicholai Fernandes on Jul 30, 2015
hi I had booked a Room at the Park hotel in CCU ( Kolkata ) for 3 nights from your website www.cleartrip.com. Since it was A Thursday there was a special deal in which one got a certain percent of discount, i was excited and went ahead with the booking, once i came to the payment page there was a error and my payment was not going through. i tried it 3 times and then i gave up so i asked for a cal back. Immediately i was given a call back from one of your reps and then was informed to try making the payment in which he sent me the link . i went ahead and tried using that method as well and the...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Wrong Cancellation

User
 minosh on Jul 26, 2015
Had Booked Indigo through Cleartrip. Dubai to Mumbai -PNR: NFMI3B Had to change the schedule from current to Dubai to Trivandrum, ~Did that with Indigo and made got a confirmed ticket and seating (please see attachment) When I logged into Cleartrip, I saw that the Dubai- Mumbai was not cancelled, hence I requested and they cancel that ( please see attachment). However when i when out to fly today, I was told that that my booking from Dubai to Trivandrum was cancelled. I did my booking with Indigo and who has cancelled this. If you say Cleartrip has cancelled this, they don’t have the...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund unfair convenience fee against airline cancellations!

User
 Raj Chingaravelu on Jul 25, 2015
ClearTrip: Refund unfair Convenience Fee! Trip ID : 15052518154 Round trip tickers for my family from Hyderabad to Chennai. booked a month before. Airline cancelled the flight but I was charged convenience fee of Rs.1400/- Better business practice, fairness and ethics would dictate refunding of the same! Thanks Raj Chingaravelu +91 900 000 2732...
Complaint comments Read comments [2] Complaint category Airlines

ClearTrip - Convenience Fee on Cancelled Flight!!

User
 Raj Chingaravelu on Jul 25, 2015
https://www.facebook.com/cleartrip ClearTrip: Refund unfair Convenience Fee! Trip ID : 15052518154 I booked this round trip tickers for my family from Hyderabad to Chennai. It was booked a month ago from the travel dates.. We were to leave June 11st and return on 15th.. We started the travel to Chennai on June 11th and was on our return to Chennai (to travel to Hyderabad) on 14th to catch the flight back on June 15th Morning.. On 14th I got a call from the airline(SpiceJet) saying the flight is cancelled.. We received no calls from ClearTrip.. I managed to get tickets from another airline...
Complaint comments Read comments Complaint category Airlines

ClearTrip - No refund after cancellation

User
 bijay misra on Jul 23, 2015
Hi, i am BijayMisra, i booked a hotels 3 rooms for 3 nights total amount RS 10208, at Sai priya beach resort viskhapatnam through CLEARTRIP . on 22/07/2015 and cancel the booking same day on 22/07/2015, after cancellation they mail me total refund amount RS 0. that means no refund. on clear trip website its clearly mention that 100% refund if cancellation before 24 hours, but i cancel it 57 days before, when i try to contact cleartrip they told me no refund for this hotel, so why they mention cancellation policy if individual hotel individual cancellation policy, , , , , , , , total fraud site cleartrip...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Refund Pending from Cleartrip

User
 chiny on Jul 22, 2015
I booked a ticket from Pune to Bangalore for Mr. Naresh Bakshi, for which amount was deducted but ticket was not confirmed.Customer care people confirmed that the ticket has not been booked.When i again booked a ticket, i got to know from Indigo airlines that two tickets are booked with same name and contact details.(WHICH IS CLEARLY FAULT FROM CLEARTRIP's end). I was told that money will be refunded but its been 10 days and still money is not refunded. No one from Cleartrip is ready to take this up ....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Amount deducted from account Ticket not booked

User
 Srinivas Kuppa on Jul 21, 2015
Yesterday (20.07.2015) we have booked one ticket in your clear trip in the name of Mrs, Rupali Ravella from Hyderabad to Vijayawada. The payment has deducted from our bank account but ticket not conformed, then and there we have received a call from your end, they also confirmed the payment not credited to your account. now i request you to kindly return the money if it is credited in your account for Rs. 6568/- (from sbi, labbipet br, vijayawada) Regards K. Srinivas 7799770033 srinivas.k@arunamotors.com...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Refund amount pending

User
 parulgupta90 on Jul 20, 2015
i made booking for la cascade hotel, amritsar for the period 25th july, 15 to 27th july, 2015. payment has been deducted from my acc but booking has not been canclled . Payment was made through sbi interent banking The sbi atm card no is 5196200056529896. The sbi atm card no has been mentioned as required by the cleartrip executive in accordance with call received for greviance readdresal Trip id is 15071534436 Contact no:9781411070...
Complaint comments Read comments Complaint category Other

ClearTrip - Refund not made

User
 parulgupta90 on Jul 20, 2015
I made booking as on 15-july, 15. The Trip Id is 15071534436
The details for booking are as follows:

Hotel:La Cascade
Location:Amritsar
Date: 25th July -27Th July, 2015
Contact no specified for booking:9781411070
Email id specified for booking:gupta.parul50@gmail.com

Rs.500/- were deducted from my acc.
But after a while got the mesaage that booking could not be confirmed as payment gateway too long to process the payment.

The payment has not been refunded till date.

Do the needfull ASAP...
Complaint comments Read comments Complaint category Other

ClearTrip - booking confirmation not issued even after payment before 1 week

User
 Rajini Jayaprakash on Jul 19, 2015
I had booked hotel in seabreeze resort goa and had been issued multiple trip ids mentioned below. i had bèen following them for past one week they are not giving me any confirmaton nor allowing me to cancel. They are saying the booking in process and hence cancellation my money will not be refunded. Whenever contacted they are putting me on hold for continous 10 mins. wasting my money n time n energy Trip id 15071327184 15071212106...
Complaint comments Read comments Complaint category Travel Agents

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