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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Wrong Information

User
 Prabhdeep on Mar 30, 2015
I booked a flight ticket with Clear trip for my father Trip ID - Trip ID 1503299846. Post booking I called to speak to a representative just to check if everything is in place. I spoke to Onkaeshvari who informed me that I have put in name incorrectly so we have void the tickets. I paid Rs 81333 for that ticket, due to cancellation of the ticket I had to rebook. When I called the Airlines(Austrian Airlines) they informed me that the way I put in name was correct. Due to this I had to rebook the ticket at expensive price plus I had paid below charges for which I would like to get refund for - 1....
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ClearTrip - Misleading content on website

User
 A Vikram on Mar 26, 2015
Under the rate the website says "Free cancellation". However the rate is not refundable. It appears that cleartip wants to fool people into booking a room. I see a clear intent on the part of cleartrip to beguile holiday goers. Swear to never use this website for any trip. If others have faced the same problem lets team up and sue these guys. We will win for sure. Height of questionable ethics !!...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Cleartrip Fraud

User
 kaushikvaibhav on Mar 24, 2015
Cheating Case for Cleartrip Unit No 001, Ground Floor, DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E) Mumbai - 400011 This is cheating and fraud . I have proof before booking it was mentioned clearly free cancellation. I wiil go to customer court and also use social media to uncover this fraudulent activity of clear trip . They charged me twice for same booking and not giving refund for one. You can not change the policy after booking. I request ministry of communication (Honorable Minister Shri Ravi Shankar Prasad) to make the law to stop this...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Charging money despite no ticket confirmation

User
 rajkundra1234 on Mar 23, 2015
I had booked a return flight ticket from BOM to LHR today (trip ID- 1503233224) and when i paid the money with my debit card, the confirmation was declined without reason. On calling up the number- +919595333333, I was told that this was due to a technical error without any further explanation and that the money will be refunded to me in 5-7 working days. I am extremely unhappy with this callous approach of taking the money without providing the service and no clear explanation given as to what the problem was. This sort of behaviour from a responsible service provider will certainly lose my...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Charged extra for Hotel booking

User
 vipinjayanarayanan@gmail.com on Mar 19, 2015
Unfortunately i booked a hotel(Mookambika palace) for one day stay via clear trip under trip ID "15031624104". They charged me Rs 2600. When I checked out, the hotel folks told me that Clear trip had transferred Rs 1890 to their account as advance payment and Rs 160 would be credited back to clear trip. So the actual rent of the room is only Rs 1730 and clear trip had charged me extra of Rs 870. I called clear trip and they told me that this the contract between them and hotel and cant do anything. I told that if you had charged me an extra of Rs 200 I wouldn't have cared but Rs 870 extra for the...
Complaint comments Read comments Complaint category Business & Finances

ClearTrip - Over Charging

User
 Deep Ranjan on Mar 13, 2015
I have booked a multi city journey in which there was a direct journey from Pune to Patna via New Delhi. Clear trip very smartly played and cheated with me. They broke my direct journey of Pune to Patna in two parts Pune to New delhi and New Delhi to patna and just generated two separate PNRs. So the point is how they cheated me, so they just generated two PNR's for that direct single journey and they charged me Rs 3500 extra as if I'm booking two separate flights. Also I paid Rs (750 + 750) for my extra luggage at both the airports(Pune and New Delhi). This is too bad Cleartrip and...
Complaint comments Read comments [3] Complaint category Travel & Vacations

ClearTrip - refund ticket Delhi-Mumbai

User
 rvanwegen on Mar 4, 2015
Ticket no 098-5854543807 ID 14110510128 Namaste, For 4 months I am trying to get a refund from Cleartrip. Air India has confirmed that I am entitled to receive a refund of Rs 4771, -. Cleartrip constantly told me that I am not entitled to receive a refund but after further investigation from my side it turned out that Cleartrip had not cancelled the flight. Now Cleartrip, Shruti Sukumaran.Customer Service Executive Cleartrip Customer Care, is not replying to my mails anymore and I have no idea when and IF I will receive my refund. Beside the Rs 4771, - I request Rs 2000, - for covering...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Overcharging of cancellation fee

User
 dayapatra on Mar 2, 2015
Hello I had booked a return flight ticket for 4 passengers thru cleartip on Indigo. I had to cancel one passenger few days before the date of travel. I checked fare rules as well as FAQs on cleartrip site and it stated Rs 250 cancellation fee for cancelling online and Rs 500 fee for cancelling thru customer service. Therefore I cancelled my booking directly with Indigo to save on cleartrip cancellation fee. However, when I did not get my refund, I wrote to cleartrip and they paid the refund after cancelling Rs 1000 over and above what airline had refunded. I find this completely unacceptable...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Cleartrip cheated

User
 15010528534 on Feb 25, 2015
While I booked the ticket from Bangalore to Dubai on Cleartrip [ 15010528534] Trip ID: on 05/01/2015 it was refundable ticket and I have the copy of the same. I called up cleartrip on 19/02/2015, I was taken for a surprise to know that the ticket was non-refundable by the call centre executive; however, then the executive agreed saying it was Cleartrip's error and the amount will be refunded [I have the call recording the for the same]. I cancelled and requested the amount to be transferred to my wallet which takes only 7 hours as per them and sent an email to the customer support and regarding...
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ClearTrip - Non refund of airfare of flight

User
 A H Shah on Feb 25, 2015
Dear sir
I had booked a ticket for indigo airlines flight from jammu to srinagar for 01 Feb 2015( flight no 6E-559, trip ID 15012921472, airline pnr ICLENK) through your agency and paid Rs 3368 through my credit card.
The said flight was cancelled due to bad weather and airlines office at jammu airport processed the case for full refund.
I have yet to receive the refund to my credit card account.
Could you please look into the matter and make defined of Rs 3368 to my credit card account without further delay
Yours sincerely
Abdul Hamid Shah...
Complaint comments Read comments Complaint category Airlines

Cleartrip.com - Refund not processed

User
 seshusa on Feb 17, 2015
I made a reservation in HOTEL SRIPATHI INDRAPRATHA via cleartrip.com for 31.12.2014 (one night) and paid the amount in full.

Due to change in plans, I have cancelled the reservation on the same day and request for refund. Since then I am following it with the customer care of Cleartrip.com regularly but to no avail.

Always, I get the same response that the due to technical problem refund could not be processed and cleartrip.com needs 7 to 14 days to process the request.

I request your help in getting the refund processed at the earliest.

Thanks...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - over charged

User
 simon anthony on Feb 16, 2015
I booked Mumbai to dubai from cleartrip for inr 9761 and on spice jet site the price was inr 8000 and spice flex inr 9700. I called the clear trip customer service i spoke to Harshal I asked him whether my ticket is flex for paying 9761. He was clueless and I asked him to connect me to the supervisor he said toto hold for 2 min. After few minutes the call was didisconnected and no one called me back. First anand last time clear trip. I'll recommend all not to use cleartrip. Please dont fool people....
Complaint comments Read comments Complaint category Airlines

ClearTrip - Booking failed payment successful

User
 sketchpad25 on Feb 15, 2015
I was trying to book for flights from Manila to Dubai for my family. During the payment process there was some kind of error in the website. Then I received a text message from my bank that it was already debited from my account. The booking hasn't even been completed and I haven't received any email or travel ID from cleartrip for that matter. I was trying to call the customer service but it seems to be busy all the time! Please advise as I need the charged amount to book flights as soon as possible!...
Complaint comments Read comments Complaint category Credit Cards

ClearTrip - Booking a non-refundable ticket with no amendment possible without informing

User
 parent1961 on Feb 7, 2015
I booked a ticket from Delhi to San Francisco and back on January 25, 2014 through the phones sales service of Clear trip. Prior to that I had seen the online cost of the same ticket (which was refundable). Cleartrip booking ID: 15012519252 The sale was made by Mr. Ramkishor Bharti at 21.30 hrs on Jan 25. I referred to the online cost and he offered me a cashback of Rs. 1000. He DID NOT inform me that he was booking a non-refundable ticket where even a date change was not possible, I have never ever booked such a non-refundable ticket. Since i was booking 1.5 months in advance, I obviously...
Complaint comments Read comments [1] Complaint category Airlines

Clear Trip - blocking cusomer money for internal payment issues

User
 CO_LAB5 on Feb 3, 2015
I never expected CLeartrip would be so Bad. THis is the last time I will ever use Cleartrip. I have made the payment for the Round Trip Bangalore to Delhi. There was a payment error. Your customer service person called me up and sent me the payment link. On paying the amount I received Transaction successful message(attached). Here is my trip id 1502039810 trip id 1502039890 tripid2. The amount is already debited. On enquiry i was told the booking is not confirmed. I have NO MONEY to Book again. I have to travel on an emergency. You cannot block customer money for 4 days.!! Your...
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ClearTrip - Airline refunded but cleartrip is clueless- my money STUCK!

User
 kavitha jayaram on Jan 29, 2015
Cant help posting, ‪#‎cleartrip‬, one of the worst ever!!! dont ever book here.. 1. I made an erroneous booking(name was wrongly typed) through their app on 23rd(Friday) and instantly realised it(in a min) and called their Customer Support. they refused to help and asked me to cancel and rebook. 2. I the called the airline (indigo) directly and they were extremely helpful. understanding the genuinity of my issue, they refunded the entire amount back to cleartrip on friday itself. 3. i called cleartrip to convey this. I asked for a tracking id/sms. they said they dont have provision for...
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ClearTrip - Problem in the online ticket booking system.

User
 Gaurav12321 on Jan 24, 2015
My name is Gaurav Dixit. I'm from Delhi and working in Leela Palace Bangalore. I booked my tickets from Bangalore to Delhi round trip. (10th April Bangalore-Delhi, & 23 April Bangalore Delhi - Bangalore). I cross checked everything and made the payment. But when i got the final email about the booking it was different. It was 10th April Delhi - Bangalore & 23rd April Bangalore-Delhi., When i called up in clear trip i was told that its my fault or IT, they will check and get back to me. they also told me that they cannot help me if its not an IT fault. kindly help me. I'm a middle...
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Clear Trip - Extra Charge

User
 supreets on Jan 19, 2015
Hi, I had booked Air Asia ticket from Goa to Bangalore and wanted to cancel it. Trip ID - 1409014226 The website did not allow me to cancel it and so I was forced to call the call center and therefore was charged Rs. 500 per passenger extra. Would appreciate if the same can be refunded ASAP....
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ClearTrip - No refund for Unsucessfull Payment

User
 kinju5136 on Jan 12, 2015
I got the message at the time of booking "Oops payment not processed ", so I have tried again. After three unsuccessful try, at 4th time I got the confirmed booking message. Then saw that all 4 tkts booked. I have to book only one tkt and booked all 4 . Because of technical issue for site, this was happened. Now Cleatrip denied to give the refund of whole amount. History is as per below. 1.Trip ID : 1501086562. Booking Amount :- 17, 821 Date :- 8th Jan 2015 Refund Amount : Rs. 14, 131/-. (Refund Recd) Pending Amount to be refund:- 3, 690 2.Trip ID : 1501086704. Booking Amount...
Complaint comments Read comments [1] Complaint category Airlines

Cleartrip.com - CLEARTRIP - CHEAT FRAUD EMPTY PROMISES

User
 Siddhattha on Jan 10, 2015
Don't ever book with cleartrip. it is a fraud company. If any cancellation done by ( even if it is not by you ), To get the refund you need to call them for months and they will keep pushing you. They are only after your money. Once they gets it, they don't give a damn.. Cleartrip.com is a cheat and fraud company.. Ask them what happened to my booking 14120212266 They swindle my Rs. 23, 443 And keep avoiding and making all the promises and never fulfill. They keep asking me to call back tomorrow, after 12, after 2, after 4 and promise me they will call me and TOO MANY PROMISES.. Not...
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