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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Problem in the online ticket booking system.

User
 Gaurav12321 on Jan 24, 2015
My name is Gaurav Dixit. I'm from Delhi and working in Leela Palace Bangalore. I booked my tickets from Bangalore to Delhi round trip. (10th April Bangalore-Delhi, & 23 April Bangalore Delhi - Bangalore). I cross checked everything and made the payment. But when i got the final email about the booking it was different. It was 10th April Delhi - Bangalore & 23rd April Bangalore-Delhi., When i called up in clear trip i was told that its my fault or IT, they will check and get back to me. they also told me that they cannot help me if its not an IT fault. kindly help me. I'm a middle...
Complaint comments Read comments Complaint category Airlines

Clear Trip - Extra Charge

User
 supreets on Jan 19, 2015
Hi, I had booked Air Asia ticket from Goa to Bangalore and wanted to cancel it. Trip ID - 1409014226 The website did not allow me to cancel it and so I was forced to call the call center and therefore was charged Rs. 500 per passenger extra. Would appreciate if the same can be refunded ASAP....
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ClearTrip - No refund for Unsucessfull Payment

User
 kinju5136 on Jan 12, 2015
I got the message at the time of booking "Oops payment not processed ", so I have tried again. After three unsuccessful try, at 4th time I got the confirmed booking message. Then saw that all 4 tkts booked. I have to book only one tkt and booked all 4 . Because of technical issue for site, this was happened. Now Cleatrip denied to give the refund of whole amount. History is as per below. 1.Trip ID : 1501086562. Booking Amount :- 17, 821 Date :- 8th Jan 2015 Refund Amount : Rs. 14, 131/-. (Refund Recd) Pending Amount to be refund:- 3, 690 2.Trip ID : 1501086704. Booking Amount...
Complaint comments Read comments [1] Complaint category Airlines

Cleartrip.com - CLEARTRIP - CHEAT FRAUD EMPTY PROMISES

User
 Siddhattha on Jan 10, 2015
Don't ever book with cleartrip. it is a fraud company. If any cancellation done by ( even if it is not by you ), To get the refund you need to call them for months and they will keep pushing you. They are only after your money. Once they gets it, they don't give a damn.. Cleartrip.com is a cheat and fraud company.. Ask them what happened to my booking 14120212266 They swindle my Rs. 23, 443 And keep avoiding and making all the promises and never fulfill. They keep asking me to call back tomorrow, after 12, after 2, after 4 and promise me they will call me and TOO MANY PROMISES.. Not...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - refund of amount for tripod transaction 30/12/2014

User
 plakshmanarao on Jan 6, 2015
i booked ticket from visakhapatnam to mumbai anr return from mumbai to visakhapatnam in space jet and the transaction was not through and ticket is not generated, but amount of Rs 17192/- was dwbited in my account on 30/12/2014. the tripid no is 14122925328. The ARN number is 752608525001 005278467498 as informed by your custer care . on enquiry the state bank of hyderabad the amount is not received and credit is not given to my account although it is nearly aweek from 30th Dec 2014. The amount may please credited to my account immediately p.krishnamohan...
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ClearTrip - money not refunded

User
 pushkarsingh1 on Jan 5, 2015
hi i was booking from cleartrip and i received that oops sorry your booking did not go successfully.soon i received a call from cleartrip and they informed same thing and they informed money will be refunded to me in 3 to 5 business days . this happened on 16th december.money was deducted but no booking done.i was calling cleartrip to follow up and they were telling same thing that refund is in process and i will receive it.when it became 15 days and i got pissed off. i sent a email to the customer care.they came back with an shocking news that my booking was successful at that time and so you will...
Complaint comments Read comments [3] Complaint category Airlines

ClearTrip - Wrong information about refund policy from customer service

User
 user1201 on Dec 23, 2014
When I asked a cleartrip customer service staff about their train cancellation policy, he told me that cleartrip will charge me "25% of the base fare + total taxes and fees" if I cancel my booked train ticket LESS THAN 24 hours and UPTO 4 hours before departure. I cancelled my train ticket 27 hours before, but I found out that cleartrip charged me "25% of the base fare + total taxes and fees" as a cancellation charge. I asked the staff why cleartrip charged me "25% of the base fare + total taxes and fees" even though I cancelled my ticket 27 hours before the train departure time. He gave me...
Complaint comments Read comments Complaint category Railways

Clear Trip - Fake reservations by Clear Trip

User
 chidurdr on Dec 22, 2014
Clearly clear trip is the worst experience I ever had. I had booked a hotel 2 weeks in advance with payment. I called cleartrip twice to double check if the hotel is confirmed. Cleartrip confirmed by booking with full confidence. When I reached the hotel at 9PM, I learnt that there was no booking made by cleartrip. I along with my family were stranded in a remote place at night. It was he heavily raining. No transports available. :( For 2 hours I tried calling the cleartrip customer care with no luck. I was put on hold many times with no response. I spoke with almost 10 customer...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - So many charges for no fault of mine.

User
 b.ag on Dec 22, 2014
I booked a Indian Airline Ticket for Delhi - Udaipur flight, the airline preponed the flight and I have to Cancel it . I Contacted airlines and they told me that they would have refunded full money to the Cleartrip as it is there policy that in case the Schedule is changed by more than one hour they will refund the full amount. Cleartrip refunded me only 2000 rs or no fault of mine . Don't book anything with Cleartrip they are just robbing people of their money Trip ID 14071711035...
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ClearTrip - Money not refunding

User
 b.ag on Dec 22, 2014
Hi I booked a flight from Delhi to udaipur, which they rescheduled. That was not suitable to me, hence I asked for cancellation. I booked new flight and went with the same, as they promised me to send the refund. Now after 2 monts, they transferred 10% of that money in my account. Now, they are not willing to give my rest of the amount. Pathetic service, real bad, literally theives. Can anyone suggest how can I take my money back from theese guys? Subhash...
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ClearTrip - Pathetic Services -Refund not received after 25 days

User
 Dhirendra Varma on Dec 18, 2014
Trip ID: 1411158256 Flight got delayed for more than 1 hours hence cancelled the booking from Lucknow to Delhi.on 24th Nov-2014. After so many reminders and mails and phone calls refund has not passed and no concrete reply from cleartrip .After contact to Jet Airways they are saying that cleartrip has not raised the RAA for the refund ?? I have written to cleartrip from my registered mail ID 5 times . Clear trip has no escalation matrix, if one executive is not listening so no customer can go to higher up. NO OTHER MAIL ID IS GIVEN NOR ANY OTHER HIGHER UP NO and If you speak to phone no95953333333...
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ClearTrip - cancellation charges

User
 Srinivasan,B on Dec 16, 2014
Trip ID 1411044077 Kindly note the following:- We have booked a return ticket to Mumbai from Bengaluru for me and my wife, which happened to be spicejet flights. Spicejet on its own had canceleed my flight to Mumbai. As per IATA convention, it is our prerogative to accept change of flights once my flight is cancelled. Once my forward flight is cancelled, there can not be a return flight. Hence we spoke to your customer support (Ms.NIHARIKA) explained the situation and asked for the refund of tickets money. Shocked to see you have deducted full deduction charges, your service charges and...
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ClearTrip - trip id 1412156771, 1412155249

User
 Peppered Moth on Dec 15, 2014
Hi, I booked two rooms (ids in the subject) in purple resort pondicherry for dec 27, 28. We had to reschedule the dates due to an emergency and wanted to cancel the tickets. the company policy said that these tickets would be non refundable, hence we called the customer care to confirm. The customer care executive told us that it could be refunded only 300 would be charged. As each room is 3800, hence 7600 for two rooms, we cancelled the ticket. when we called to re-confirm she said it is non refundable, we cant get the money back. We are very very upset with cleartrip and this customer service....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Airways ticket cancelled fare not refunded - Trip Id 1411259128

User
 belnith on Dec 9, 2014
I had booked a jet airways ticket from chennai to mumbai for 8th Dec 2014 trip using clear trip site. Subsequently I rescheduled trip to 10th Dec changing flight to Spice jet paying difference amount of 3020. But 5th Dec 2014 I got a SMS from spice jet saying chennai to mumbai trip has been cancelled and full refund will be made for this cancellation. Later I called cleartrip executive and told about this flight status and requested to make alternate arrangement. Said executive confirmed that alternative arrangement would be made with in a day. But 2 days there was not any intimation and hence...
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ClearTrip - Hotel Booking not honored

User
 Ramanathan Srinivasan on Dec 9, 2014
Trip ID: 1410301877. I made a booking on 30th Oct 2014, reserving the room for 6th Dec 2014 to 7th Dec 2014 in Leela Grand Inn, Vijayawada. Reached the hotel at 9.30 pm, receptionist says "All travel guru and clear trip bookings are cancelled, we have informed them in advance". I didn't get any email or call or text from cleartrip or hotel. I tried calling clear trip four times, but couldn't get a live person to talk; after 5 minutes or so of 'music', the call drops. Ended up running around, without knowing the language, and after walking to 3 different hotels, found a place to lie down, which is...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Wrong Booking - App Bug - Extra charges to customer

User
 rakeshreddyk on Dec 9, 2014
Hello, Cleartrip Trip ID 14120623246 I made the subject trip ID booking yesterday night from clear trip IPAD app. While I have selected departure date of the flight from Mumbai to Delhi as 18th Dec, the final booking happened for 19th Dec. This seems to be because of some problem at your end. The same flight got booked but for a different date As proof of my version, I am attaching herewith screenshot of my IPAD app which I have taken after I saw the ticket. The App clearly shows that my only search was for 18th Dec departure date While the same was conveyed to Cleartrip customer...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - hopeless customer service...customer call is alwys busy

User
 saadvik on Dec 7, 2014
why do give a false customer care number????its alwys busy...and no way to contact you guys...no point in booking fro ypur site when other sites are providing better customer care srvice than you...sorry to say but your serivce totaly crap...such outdated service during this era of technology...i definetly wnt recommend it...
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ClearTrip - Need to reshudle my ticket

User
 himonika on Dec 5, 2014
I want to reshudle my ticket but online option says call the customer care number and always customer care no is busy. Why you guys allow to book flights when don't have proper customer care n all. My trip Id is 14100815950. Please provide proper customer care number and and reshudle my flight....
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ClearTrip - double payment for single journey

User
 thiyagussm on Nov 29, 2014
28th November 2014 I had booked for flight through cleartrip from coimbatore to Chennai. On the process, I tried 4 to 5 times to get the ticket. Finally ticket received with trip id 1411283808, but double the ticket fare charged from my account. I followed up somany times by telecon and through mails to get the money back. But there is no reply from cleartrip but till the time cash is not credited to my account. they told that they will contact within 24 hrs but still there is no call received from their customer care.They have call back options also but there is no reply from their end. clear...
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ClearTrip - Cleartrip is not good for your booking and cancellation… pls don’t use it…

User
 Rajeshkumar1980s on Nov 28, 2014
I have booked room for my friend who had a plan of visiting Chennai for his trip. Used cleartrip service to book the room. Cleartrip is not the good option for the booking of rooms on your travel, they are conflicting with the information when it comes to cancellation. In my case about to cancel my booking 24hrs before the check-in, also it is possible as per the cancellation policy. No where it is mentioned there won’t be any refund for the cancellation with 24hrs of check-in. But, when I called to the customer care team of cleartrip they are not accepting the cancellation with refund....
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