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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Pathetic Services -Refund not received after 25 days

User
 Dhirendra Varma on Dec 18, 2014
Trip ID: 1411158256 Flight got delayed for more than 1 hours hence cancelled the booking from Lucknow to Delhi.on 24th Nov-2014. After so many reminders and mails and phone calls refund has not passed and no concrete reply from cleartrip .After contact to Jet Airways they are saying that cleartrip has not raised the RAA for the refund ?? I have written to cleartrip from my registered mail ID 5 times . Clear trip has no escalation matrix, if one executive is not listening so no customer can go to higher up. NO OTHER MAIL ID IS GIVEN NOR ANY OTHER HIGHER UP NO and If you speak to phone no95953333333...
Complaint comments Read comments Complaint category Airlines

ClearTrip - cancellation charges

User
 Srinivasan,B on Dec 16, 2014
Trip ID 1411044077 Kindly note the following:- We have booked a return ticket to Mumbai from Bengaluru for me and my wife, which happened to be spicejet flights. Spicejet on its own had canceleed my flight to Mumbai. As per IATA convention, it is our prerogative to accept change of flights once my flight is cancelled. Once my forward flight is cancelled, there can not be a return flight. Hence we spoke to your customer support (Ms.NIHARIKA) explained the situation and asked for the refund of tickets money. Shocked to see you have deducted full deduction charges, your service charges and...
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ClearTrip - trip id 1412156771, 1412155249

User
 Peppered Moth on Dec 15, 2014
Hi, I booked two rooms (ids in the subject) in purple resort pondicherry for dec 27, 28. We had to reschedule the dates due to an emergency and wanted to cancel the tickets. the company policy said that these tickets would be non refundable, hence we called the customer care to confirm. The customer care executive told us that it could be refunded only 300 would be charged. As each room is 3800, hence 7600 for two rooms, we cancelled the ticket. when we called to re-confirm she said it is non refundable, we cant get the money back. We are very very upset with cleartrip and this customer service....
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Airways ticket cancelled fare not refunded - Trip Id 1411259128

User
 belnith on Dec 9, 2014
I had booked a jet airways ticket from chennai to mumbai for 8th Dec 2014 trip using clear trip site. Subsequently I rescheduled trip to 10th Dec changing flight to Spice jet paying difference amount of 3020. But 5th Dec 2014 I got a SMS from spice jet saying chennai to mumbai trip has been cancelled and full refund will be made for this cancellation. Later I called cleartrip executive and told about this flight status and requested to make alternate arrangement. Said executive confirmed that alternative arrangement would be made with in a day. But 2 days there was not any intimation and hence...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Hotel Booking not honored

User
 Ramanathan Srinivasan on Dec 9, 2014
Trip ID: 1410301877. I made a booking on 30th Oct 2014, reserving the room for 6th Dec 2014 to 7th Dec 2014 in Leela Grand Inn, Vijayawada. Reached the hotel at 9.30 pm, receptionist says "All travel guru and clear trip bookings are cancelled, we have informed them in advance". I didn't get any email or call or text from cleartrip or hotel. I tried calling clear trip four times, but couldn't get a live person to talk; after 5 minutes or so of 'music', the call drops. Ended up running around, without knowing the language, and after walking to 3 different hotels, found a place to lie down, which is...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Wrong Booking - App Bug - Extra charges to customer

User
 rakeshreddyk on Dec 9, 2014
Hello, Cleartrip Trip ID 14120623246 I made the subject trip ID booking yesterday night from clear trip IPAD app. While I have selected departure date of the flight from Mumbai to Delhi as 18th Dec, the final booking happened for 19th Dec. This seems to be because of some problem at your end. The same flight got booked but for a different date As proof of my version, I am attaching herewith screenshot of my IPAD app which I have taken after I saw the ticket. The App clearly shows that my only search was for 18th Dec departure date While the same was conveyed to Cleartrip customer...
Complaint comments Read comments Complaint category Airlines

ClearTrip - hopeless customer service...customer call is alwys busy

User
 saadvik on Dec 7, 2014
why do give a false customer care number????its alwys busy...and no way to contact you guys...no point in booking fro ypur site when other sites are providing better customer care srvice than you...sorry to say but your serivce totaly crap...such outdated service during this era of technology...i definetly wnt recommend it...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Need to reshudle my ticket

User
 himonika on Dec 5, 2014
I want to reshudle my ticket but online option says call the customer care number and always customer care no is busy. Why you guys allow to book flights when don't have proper customer care n all. My trip Id is 14100815950. Please provide proper customer care number and and reshudle my flight....
Complaint comments Read comments Complaint category Airlines

ClearTrip - double payment for single journey

User
 thiyagussm on Nov 29, 2014
28th November 2014 I had booked for flight through cleartrip from coimbatore to Chennai. On the process, I tried 4 to 5 times to get the ticket. Finally ticket received with trip id 1411283808, but double the ticket fare charged from my account. I followed up somany times by telecon and through mails to get the money back. But there is no reply from cleartrip but till the time cash is not credited to my account. they told that they will contact within 24 hrs but still there is no call received from their customer care.They have call back options also but there is no reply from their end. clear...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Cleartrip is not good for your booking and cancellation… pls don’t use it…

User
 Rajeshkumar1980s on Nov 28, 2014
I have booked room for my friend who had a plan of visiting Chennai for his trip. Used cleartrip service to book the room. Cleartrip is not the good option for the booking of rooms on your travel, they are conflicting with the information when it comes to cancellation. In my case about to cancel my booking 24hrs before the check-in, also it is possible as per the cancellation policy. No where it is mentioned there won’t be any refund for the cancellation with 24hrs of check-in. But, when I called to the customer care team of cleartrip they are not accepting the cancellation with refund....
Complaint comments Read comments Complaint category Other

ClearTrip - Fake Customer Care number given online

User
 JaijoGeorge on Nov 15, 2014
Hi, I booked flight tickets online through ClearTrip.com. Now I want to change the flight in which I return back to India. When I called the airline they told me that I can do that only through clear trip from which I booked the tickets. Cleartrip.com has provided 2 customer care numbers at website. One number 95953333333 is not available and no body picks the call in the other number given 02241300300. My call is always put on hold and eventually I have to disconnect. Even if I give the call back option, no one calls back. Now How I can change my booking ? I am in a very difficult...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - Duped my cancellation money

User
 Pulkit Khurana on Nov 10, 2014
[My Trip ID : 1408167804] I am writing to you in connection with the above flight which I was booked onto 16 Aug, 2014 with cleartrip. My travel destination was Srinagar, where the weather has been in its worst conditions. So, I wanted to cancel my air tickets that is rupees 16, 776. So, I asked cleartrip to cancel my tickets and issue me a travel voucher or something. They directly refused to process my request. Then, I directly contacted the airline (i.e. Indigo) and they have offered me the travel voucher of whole airline fees (i.e. 12, 000). But, I'm really disappointed with cleartrip customer...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - unauthorised listing of clear trip bidding for our listing in tripadvisor

User
 Cyril p r on Nov 10, 2014
I am very unhappy with the service you are providing. We have been telling your employees for removing our business WARIYAM HERITAGE from clear trip listing. The Wariyam Heritage Listing in trip advisor has a clear trip bidding which was done with out our knowledge and with wrong inventory, then we spoke to naveen mathew(naveen.mathew@cleartrip.com) who is a clear trip employee and now also tripadvisor has clear trip listed which says "SOLD OUT on this site" when customer give the dates. we have been telling naveen for several times and i made two mails from my personal id[cyrilraju@gmail.com] and...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Customer care support- no response

User
 Kitty pd on Oct 30, 2014
Worst experience with cleartrip. By mistake I have cancelled the booking and was continuously trying to call at cleartrip customer support but they were disconnecting. The same flight is refundable in goibibo but cleartrip didn't refund my amount 5776. Worst experience ever....
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ClearTrip - my booking is not confirmed yet

User
 prabirpal on Oct 30, 2014
My name is Prabir Pal. I have booked a Haveli at Jodhpur, Rajasthan. My cleartrip Trip ID: 1410242618. However, I checked with the hotel and they said that there is no booking in my name from Nov 13 to Nov 15. Even there is nothing available in that hotel. Please help me and confirm my status....
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Double Ticket amount debited for Reschedule of Spicejet ticket

User
 baluanki on Oct 28, 2014
Hi, My Name is AnkiReddy. I booked Air Ticket form Hyderabad to Ahmedabad for 27th Oct 2014 through cleartrip.com website for Spicejet airlines. Later on I reschedule to 26th OCT 2014. Actual reschedule charge is Rs. 250/- only by online. But total Rs.13, 307/- amount debited from account.(First time Rs. 6, 444/- debited and on reschedule again Rs. 6, 863/- debited). I Used HDFC creditcard for transactions. When we trying to customer support call is going under on hold and asking contact details for urgency purpose. But I didn't received any call later. I tried from two different mobile numbers....
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Did not let me stay in hotel-Still no refund [Resolved]

User
 saurabhghsh@gmail.com on Oct 28, 2014
Had booked a room at the hotel for myself and friend for 25th Oct 2014. Paid through credit card on cleartrip. On reaching hotel, showed my driving license but hotel staff said local ID proof not acceptable. No where during booking it was mentioned that local ID proof is not accepted. Hotel staff said its some new government ruling. Have booked other hotels in Delhi through cleartrip earlier and never faced any problem. Called up Cleartrip support. Call answered by Vaishali. After a lot of discussions and waiting for close to 25 minutes on line, no solution reached. Asked her, if she could change...
Complaint comments Read comments Complaint category Travel Agents

ClearTrip - REFUND OF BOOKING HOTEL ROOMS

User
 raman n r on Oct 25, 2014
Dear Sir / Madam, My Clear Trip ID: 1410205427 & Voucher #CHMM967594/20.10.2014. For the 1st time in my life I booked through agency (ClearTrip) totally depending upon them but the reverse happened and my total trip was spoiled /washed away and financial loss / mental stress. I had called on 2014-10-25 your no 9595333333 and Ms.Zainab attended me, I told her that I am for a look out of HOTEL ROOMS at PUNE from 23rs to 26th 3 nights . She started giving me list of hotels and I told her that I need good Hotel, wherein then she suggested me KALPATHARUVU SERVICE APARTMENTS and said that it...
Complaint comments Read comments [4] Complaint category Other

ClearTrip - Payment not successful message but ticket was booked

User
 dhwanitshah on Oct 15, 2014
Hi, Trip ID: 14100813472 I would like to elaborate the issue: During booking this ticket, I choose payment by Credit card option. After the payment page (entering OTP etc) when I was redirected to the cleartrip website it said that the payment was unsuccessful. After few hours I am getting an email from cleartrip that the confirmation of the ticket is in process. So I tried calling your customer support number for cancellation (as payment was not done) but no response from that side too (no one picked up my call - this was not expected from cleartrip !!!). I had called in order...
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ClearTrip - AMOUNT NOT YET REVERSED

User
 nagamp3 on Oct 13, 2014
we have booked a flight from bangalore to goa tr id-122318192, bank reference number-114100485637276.transaction amount-18760, mail id-sasikumar.vt@rediffmail.com. The transaction has been successful but the booking id has been cancelled. We spoke wit the customer care executive regarding the same... They said that it will be reversed within 48 hours.But till now the amount has not been credited to my account. Just now spoke with the customer care executive they said that it has been reversed on 09-10-2014, but the amount was not credited to my account ...Kindly do the needful......
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