ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 7%
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444
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
16
12

Phone:

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
7%
Complaints
444
Responses
87
Resolved
9
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Customer Care related pictures (70)

ClearTrip Complaints & Reviews

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Cleartrip.com — Horrible experience. cleartrip.com people cheat & fool customers.

 jravivenus@gmail.com on Jun 24, 2016
I will never book my tickets with cleartrip.com in my life nor I will recomend any one use cleartrip.com.

I booked my tickets from Imphal to Bangalore via Kolkatta forJune 11, 2016 with ticket id 16061037622 for Rs.12, 905/- with multiple airlines travel.

Indigo 6E-358 got delayed due to bad weather by 3 hours & i was forced to cancel my JET airways 9W-7049 flight in Imphal. Clear trip customer care people put me on hold for more than 90 minutes, when I told them to cancel my tickets & provide me with some alternatives. They did nothing to help me & other passangers...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — We paid in advance but we didnt get hotel room on check in

 logontovarunkukreja on Jun 22, 2016
www.cleartrip.com is fraud


I and my wife had an worst experience with cleartrip.com and the hotel booked via cleartrip.com.

We had booked hotel mount and mist, nainital from 18june to 20th june through cleartrip.com around 1 month back from the day of check in, but when we reached hotel on 18th june, hotel mount and mist staff/receptionist cheated us.
They gave us room in the building opposite the hotel, which was actually somebody house and more like a servant quarter. My wife said that this not the same room which we saw on cleartrip.com when we were...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Hotel service quality

 Rohan Kathuria on Jun 20, 2016
We have checked in in a deluxe room in hotel southern, arya samaj road new delhi
The service of the room is very bad, and the hotel staff is not ready to cooperate with us .. We are very dissappointed by your service.. We are regular customer of clear trip .. But now i wont think, that i will make a booking another time .. I am highly dissappointed .. I am on a business trip and each second is very reliable .. Plz do something.. The hotel has not provided the basic ammenities that are placed in a 3 star property in a deluxe room. According to the photos on the website .. The room was completely...
Complaint comments  Read comments Complaint category Other

ClearTrip — Dodgy!!!

 Nikeej on Jun 16, 2016
Dear Sir,
We made a reservation at Hotel Asliyya Grande based on the map provided. We purposely wanted to be close to the airport in Trivandrum and the temple.
The map provided when booking this room is incorrect and Is 40km north of where it is located on the map provided. We did not stay at this hotel.
I have contacted customer service 3 weeks ago and I still have not received my money back. No one is communicating with me. I'm disgusted at the bad service you offer....
Complaint comments  Read comments Complaint category Other

ClearTrip — Regarding cashback

 DrKrishan Kishor Garg on Jun 15, 2016
My self anil kumar garg booked a flight from jaipur to hyd on journey 22 june 2016 by clear trip app in the offer of 500 cash back in clear trip wallet but i did not get any ballence in my wallet. I have also contacted to customer care but they do not resolve the issue. I m comlaining again and can go to higher authorities regarding this issue. I mostly used this app for flight booking but this time this app made me unhappy....
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Cancellation refund amount

 sulaimahn on Jun 15, 2016
I booked a flight from coimbatore-hyderabad-mumbai, travel date 17 june 2016 in spice jet air lines. Yesterday i have received a sms from spice jet that particular flight of number sg 422 from hyderabad - mubai has been cancelled by themselves for reasons. So after speaking with spice jet customer care, i cancelled the booking of trip id 16060922812. Refund total amount showing in the cancellation is rs.2124.
Booking amount is rs.4824. This cancellation is due to spice jet and i intentionally cancelled. So you need to refund the full amount...
Complaint comments  Read comments Complaint category Airlines

Clear Trip — Booked around three months ago and now air ticket cancelled

 dabi deepak on Jun 15, 2016
Sir this is very unfortunate that we have booked our ticket with clear trip with return air tickets from jammu to srinagar but now around three days back they send us a mail in which flight is cancelled from srinagar to jammu. we have already make other arrangements in advance and now we are getting tickets very costly which is un affordable so kindly look into the matter and take suitable action.
our cleartrip id is- 16031672606...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Amount deducted from wallet but hotel not booked due to app crash

 Rishta Srivastava on Jun 13, 2016
On 12th june 2016 at 19:32 with paytm wallet details as : paid for ordercleartrip :travel service order #46897648paytm cash txn id 2304220926
12-06-2016, 07:32:14 pm
I tried booking a room in hotel park inn(Kolkata) through cleartrip app for 2 days with email id: rituonnet@gmail.com in name of " mr. Vinay kumar srivastava" for dates (25-06-2016 to 27-06-2016) using paytm wallet.As soon as processing page was loading, the cleartrip app got crashed n transaction from paytm wallet was successful but no trip was booked in cleartrip. Their 24*7 customer care can't be reached on any of the...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

ClearTrip — Trip Id : 16051621456

 Laxmidhar Behera on Jun 8, 2016
I am laxmidhar behera, mumbai. When i was trying to book a ticket from bomay to bhubaneswar in your cleartip flight booking, i did not find the two alternative souce of information to put in the last transcation box i, e. One time password either in my mail id or registered cell message box for this transaction. I did not fill in this information, so there is no transaction for this booking. Also no message of final amount of booking amount came in my cell number.

After that your site has sent one mail for the confirmation of ticket by showing the trip id, pnr no. Flight details...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip Pvt Ltd — Flight tickets to be refunded

 Abhijitroy1970 on Jun 6, 2016
I had booked tickets from cleartrip website. Your trip id is 16012139856. Please use this trip id for any communication with us. We flew from mumbai to leh on may 21, 2016 and on our return from leh to delhi on may 28, 2016 we were informed by jetairways that cleartrip had not paid them for the tickets hence our names did not figure in the passenger list. We frantically called cleartrip and after much delay we were told sorry about the incident and were asked to buy new tickets which cost us 1.25 lacs plus hotel stay and travel and the same was promised to be reimbursed once we used the same. For...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Complaint against cleartrip pvt. ltd. (india) for not refunding partial refund amount

 jigarjoshi42@gmail.com on Jun 5, 2016
My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option. Now today when i have submit for cancellation of my ticket from dammam to mumbai. I got a mail mentioning "nil" refundable...
Complaint comments  Read comments Complaint category Travel Agents

ClearTrip — Cancelled the booking without providing any alternative

 arora14 on Jun 1, 2016
Hi,

Wanted to let you know that I had a pathetic experience with Clear Trip. I booked a hotel in Mukteshwar for a two day holiday. Booking was made three days prior to the trip. On our way to Mukteshwar, we received a call to inform us that the hotel is not available. There was some network issue at cleartrip due to which they didn't get the message from hotelier and made the booking. They said that they are looking for an alternative and will get back.
We kept waiting for their call and no call back was received. When we reached Mukteshwar, we call clear trip multiple times...
Complaint comments  Read comments Complaint category Travel Agents

Clear Trip — Cheating & fraud on hotel bookings

 Imran_Ayman on May 30, 2016
Hello,

I have book hotel using Clear Trip on 28th May 2016 in Mysore and i got confirmation of hotel details after paying money. When i went to hotel for checkin they are telling no rooms available and they didn't got any confirmation from Clear Trip. I was struggled like anything with 3 Families. I keep on trying to Clear Trip Customer Care number however they are not responding and putting keep on hold. Also hotel authorities confirm when we dont have rooms available but Clear Trip still keep on booking for same hotel rooms.

This is completely fraud & cheating public....
Complaint comments  Read comments [1]Complaint category Other

ClearTrip — Refund for hotel accommodation ooty

 toanuja on May 27, 2016
Dear sir,

I booked one mini delux room at ooty for stay 23/05 and 24/05 in green apple residency but i did not used that hotel room. I paid around 2900/- via cleartrip. So hotel owner did not refund any amount. I informed to customer care for the same. I did not have internet facility so i could not make complaint. So please return my booking amount of that hotel.

Regards...
Complaint comments  Read comments [1]Complaint category Business & Finances

ClearTrip — Refund for my cancelled flight trip id:16040777392

 Parth Dhamelia on May 24, 2016
Dear sir,
We had mailed you to cancel our following flight for the trip id: 16040777392.

1) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-1725137667-68
Flight from cdg, paris to ams, amsterdam. Air france operated by klm royal dutch af-8224.

And

2) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-1725137667-68
Flight from ams, amsterdam to mumbai. Klm royal dutch operated by jet airways kl-3815.

We had asked for the refund but yet there is no refund. They should in all probability refund...
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Payment deducted but booking not done

 Manish Shaw on May 19, 2016
I have booked a flight for 4th june and money was deducted form my card but booking was not done and in spite of repeated mail, i have not received any reply from them in spite of repeat ed calling and email. I dont whethersett my boozing is done or nother and should i book my tickets again. Pathetic situation for me as i have no idea about my trip i'd and booking detail. There is no customer care number also where i can directly talk to customer care personnel....
Complaint comments  Read comments Complaint category Airlines

ClearTrip — Misrepresentation of facts & money extraction

 Varun007 on May 18, 2016
I booked an international ticket with clear trip id - 16051879820 on 18th may 2016. I called customer service before booking and asked them that whether the ticket is refundable or non refundable. The customer service agent confirmed that the ticket is refundable. Even the website showed that ticket is refundable at the time of making payment. As soon i made the payment of inr 58k, the ticket i got in my email stated that it is non refundable. To my utter shock i called customer service twice however they said ticket is non refundable. Customer support service is pathetic as you cannot get through...
Complaint comments  Read comments Complaint category Travel & Vacations

ClearTrip — Ambiguous information is present regarding reservation charge (Looted my 1000 rs)

 rocky000 on May 17, 2016
Hi,

Cleartrip has looted my 1000 Rs against of reservation charges. Actually i was booking a flight from New Delhi To Goa and there was the option of reserve booking, and they were asking for 1000 rs but they are not adjusting this amount in my total flight charges.

It's a cheating, no clear information was present on website except that "It's a non refundable amount"

Please help me. Name Varun Satija, Num - 8826859849...
Complaint comments  Read comments [3]Complaint category Airlines

ClearTrip — Trip ID 16051336388 cancelled but refund amount not yet sent

 azadsm on May 14, 2016
I have booked a hotel from cleartrip.com but mistakenly i had booked another hotel and also cancel 13/05/2016 but they are not sent my refund. i had used for booked cleartrip gift voucher but still i am waiting they not sent my voucher and many time i had sent email cleatrip customer support but they are not yet any responds.
so please look into this matter
regard
azad
cleartrip Trip ID 16051336388...
Complaint comments  Read comments Complaint category Other

ClearTrip — Hotel booking bad customer support

 GirishCMR on May 9, 2016
My name is Girish. I booked two rooms at Rajam Lodge, Kanchipuram through ClearTrip. The booking was made on a 24Hrs check-in basis - checking-in on 6th May and check-out on 7th May. I was traveling with my family including a kind. I wanted to ckeck-in by 6:00 AM on 6.May. On 5th May by 6:30 PM I called the Hotel and the Hotel executive said the checking time is 12:00 Noon to 12:00. They asked me to contact ClearTrip for any concerns.

I called ClearTrip customer care (9595333333) by 6:45PM and told the ClearTrip executive my concern and asked him to address this on priority. He said...
Complaint comments  Read comments [1]Complaint category Other

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