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ClearTrip Customer Care

Cleartrip Pvt. Ltd.

DTC Bldg, Sitaram Mills Compound
N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Phone:+91 22 41300300
Mobile:1860 233 9000 (Local Call from anywhere in India)
ClearTrip.com office address:
No 34, Ground Floor, Suraj Ganga Soft Park
1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India
 
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ClearTrip Complaints & Reviews

ClearTrip - Refund not being provided on cancellation of refundable ticket

User
 SHRUTI NAYAR on Jul 20, 2014
I booked tickets from Pune to Thiruvanantapuram via Bengaluru for the 25th July for Rs. 8700. The details on the website as well as the ticket said that it is refundable with cancellation charges of Rs. 1840. However, when I try to cancel the ticket, it says the amount refundable is -13 rupees. I am suffering a loss of Rs. 5860....
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Refund not received

User
 PT Infotech on Jul 17, 2014
I made a payment of Rs. 29, 571/- on 10.7.2014 at 07.47pm for booking an Air Ticket from Delhi to Colombo (Sri Lanka) for Travelers name Mr. Alok Sagar & Mr. Saurabh on the basis of an email from your representative (on contact no. 9595333333) which contained a payment link. The transaction was successful (Transaction ID - 111452793 & bank Ref. no.- 114071048483074) but the Air Ticket could not be booked due to any reason. Now we are following up for the refund of such payment but couldn`t getting any satisfactory revert and confirmation for our refund amount. Please arrange to resolve the...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - Delayed Refund

User
 Arvind. Minhas on Jul 12, 2014
On 6th July, at around 4:00pm or so, I filled out all the details for a hotel booking at Srinagar. It showed a fare of around Rs9, 849. No sooner had I pressed 'submit' that I got an SMS saying that my bank account had been debited (I had used the debit card facility of my banker) with the said amount. In the mean time a message flashed online that the transaction had 'failed'. I had no clue of what happened. I checked my bank account. Yes, the amount had been debited. So, I presumed that there was some glitch and called a customer support number of Clear trip. I was a bit disturbed...
Complaint comments Read comments [1] Complaint category Other

ClearTrip - Poor service by Cleartrip

User
 RajinderP singh on Jul 4, 2014
I along with my family and younger brother and his family booked the trip from you on 26/02/2014 {Trip ID: 14022617928} for Srinagar including Hotel+Flight spending Rs.71000/- for the month of June, 22nd to June 27th. I had a horrible experience and the trip started when we reach there the designated houseboat "Young Hollywood Houseboat" Ghat no.12 was found locked and the caretaker was absconding. After futile efforts for contacting "CLEARTRIP" and the owner, I have to shift to "Shlliene" houseboat at ghat no.9 on the request of a relative of the absconding owner. Our booking was for 3+1 and he...
Complaint comments Read comments [2] Complaint category Travel Agents

Cleartrip.com - Booked the Deluxe Room while I paid for Super Deluxe Rooms and also didn't refund the money of Tariff difference between the two different rooms.

User
 Ramona28 on Jul 1, 2014
I booked 3 super deluxe rooms in Mussoorie from Cleartrip. After completing all the transactions for room booking a guy from Cleartrip named Ajit Bisht called and said that the rooms we booked are not available on that date. After long conversation and debate we(Ajit and I) agreed for the deluxe rooms in which 1 room with semi-facility (No TV, No Geyser, No Extension for room service, No Fan) and the refund for Rs. 300 per room i.e. difference between the tariffs of Super Deluxe and Deluxe rooms. But after some time the same guy Mr. Ajit called and said that "Madam, refund won't be possible". So,...
Complaint comments Read comments Complaint category Other

ClearTrip - regarding hotel booking

User
 mr8508 on Jun 29, 2014
respected sir/madam i went to manaali by cleartrip booking in hotel kenilworth, i have paid 7946 rs.fr two days for two deluxe bed rooms.i hv paid 1200 fr two days for child tht is my son.but when i got the rooms there is no extra facility for my child, no extra bed etc.there is rate of bed room 1200 less thn i hv paid to cleartrip, my tour was 22nd june to 24 june2014 my trip id is 1406213440 .so plz get enquiry fr it why they nt given extra facility to child even i paid his charges thnks, plz send ur view on my mail id tbj5rajinder.kumar@rediffmail.com...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - TRIP ID 1406207460

User
 RIYADEEPAK on Jun 22, 2014
Dear Clear trip, I have booked three rooms for three night(23rd June TO 26th June-2014) on dated 20th June-2014 in Hotel Golden Height Darjeeling under above mentioned Trip Id no 1406207460.I got voucher and mobile alert for confirmation of Hotel along with Hotel land line number. When I called on 21 nd June to the Hotel Golden Height Darjeeling regarding my Booking then they told me that we don't have rooms for the same date.I again called the cleartrip helpline number and after long conversation I spoke to Supervisor, he then revealed that we are only having option at Hotel Broadway ...otherwise...
Complaint comments Read comments [1] Complaint category Other

ClearTrip - I pressed cancel the trip by mistake and i need to reactivate it

User
 Rorororo on Jun 21, 2014
Hi,
Please i need your help my id is Trip ID 1406179527
I didnt mean to cancel the flight and i pressed cancel by mistake and i need to activate it back please even if i have to pay additional fee for that but not the whole thing
I know it is my fault but please try to help me to re
activate the ticket back other wise i will have to cancel the whole trip and lose a what i paid
So please find me any soluotion to get it back
Waiting for your reply at the soonest
Thank you...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - Charging processing fee on canceled ticket

User
 Vikashkkumar on Jun 17, 2014
I had booked tickets under trip ID 1405236124, which had to be subsequently cancelled. Cleartrip charged Rs. 3, 000 towards airline cancellation charges and Rs. 500 towards Cleartrip charges. In addition to this charge, they charged Rs. 300 as processing fee charges. It wasn't mentioned in the tickets that processing fee would be charged in case of cancellation.

Cleartrip has already charged Rs. 500 towards flight cancellation, so why they need to charge another Rs. 300 process fee, not specifically written in the ticket?...
Complaint comments Read comments [1] Complaint category Airlines

ClearTrip - I haven't received my refund

User
 Raechel Joseph on Jun 17, 2014
myself Ar. Rachel Joseph.on June 1st 2014 I booked my airtickets via cleartrip. we were total three passengers out of which one wished to cancel her ticket due to some reason. I wad promised by the cleartrip team that the refund amount of 3964 INR would b automatically refunded in 5 to 7 working days. then they said there was an error found in the bank so they would fix this n let me know in next three working days. after 9 days I got a call and they said me to wait for again 3 more days. I am totally disappointed by the reply that I get through the customer support.
my trip ID-1405036657...
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Refund Amount

User
 akshaykit on Jun 16, 2014
Myself Akshay B M from Bangalore, have booked a hotel in Ooty for 26th May 2014, Below are the details “CLEARTRIP TRAVEL SERMUMBAI IN 75260824145004324711595 3, 239.00” We got a call from Clear trip Manager(9986086454) saying that the room is Not Available and told me that he will refund the amount, but I told him to book another room. So he[Clear trip Manager] booked another room and told me to pay extra amount, as it was out of our budget, we told him to cancel the room and to refund the amount and we cancelled our Ooty trip I am calling him from past 3 weeks and he is simply giving...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Cleartrip.com - hotel not up to the mark and no refund

User
 luckyahuja on Jun 10, 2014
My name is Maninder Singh. I booked a room for 2 nights in Dharamshala through cleartrip. The room was so untidy and stinky. The sheets and pillows and blanket were stinking and untidy.. bathroom was in very bad condition. The soap they provide was of very low grade. I did not use the soap. The coffee maker they gave me and that too after asking for it was in such a condition that nobody would even like to touch it. how can someone make his coffee in it.? they promise free wifi. It is a big lie. They don't have any provision for it. I took the matter to cleartrip as soon as I entered the room. but...
Complaint comments Read comments [2] Complaint category Other

ClearTrip - cancellation of train ticket

User
 Mohammed Huzaif on Jun 10, 2014
dear sir / madam I have booked a ticket in my clear trip account but due to some problem i want cancel the ticket but when I opened my account to cancel the ticket the page is not loading please do cancel my ticket of pnr: 417189992 please it's a humble request this is second time I"m facing this problem my mail id: mohammedhuzaifh6@gmail.com...
Complaint comments Read comments [1] Complaint category Railways

ClearTrip - Improper Deduction of Cancellation fee

User
 Chandrashekar Venkategowda on Jun 9, 2014
Dear sir, Ref: 1. Clear Trip : Trip ID : 1405195538 2. Go Air, PNR No: 3OLHIZ 3. Flight Details : PNQ 21:00 to 22:20 BLR, Flight from Pune to Bangalore. 4. Travel date : 21.06.2014 I had booked Flight ticket from Pune to Bangalore for date of travel 21st June-14. booking was done on 19th May-14. ticket was purchased with Price of Rs.2481.00 since my meeting got postponed, i cancelled the ticket on 6th June-14 & to my surprce they had deducted Approx Rs. 2000/- as cancelation charges. Please note in the ticket they had mentioned the cancellation fee as Rs. 950/-. why...
Complaint comments Read comments Complaint category Airlines

ClearTrip - unconfirmed hotel booking despite full advance payment

User
 enagbansal123 on Jun 8, 2014
I had made a hotel booking on 6 April 2014 vide Clear Trip ID 1404062023. The booking was for 3 nights at "Senator Pine-n-Peak Hotel" at Pahalgam, Kashmir for the period 30 May 2014 to 2 June 2014. I made the full payment in advance.The voucher sent by clear Trip included a contact no of the Hotel also - given as 9419062787. I called on this no. 3 days before my travel to confirm my booking and it was told to me that it is confirmed. On arriving at the hotel on 30 May, I was told by the hotel staff that my booking was not confirmed. They denied having received any notification from Clear Trip...
Complaint comments Read comments Complaint category Travel & Vacations

ClearTrip - Ticket Not booked

User
 Subburaj Palanichamy on Jun 6, 2014
We have booked ticket for July 24 for train ticket from Madurai to Chennai, Panidan Express. The Ticket Fare including all service charges Rs.457 is debited in my account But the ticket is not booked. The transaction details is as per my bank statement is CCABF1WVD219IGV1992285 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE Hence I request you to reimburse the amount to my account Contact id is subburaj16061972@gmail.com...
Complaint comments Read comments [1] Complaint category Travel & Vacations

ClearTrip - Air ticket refund

User
 pcsankar on Jun 5, 2014
Trip ID : 1310284735 I have booked an ticket for international travel, when I tried to rescheduled clear trip wash their hands and said that need to contact airways. I done that, now I had cancelled an air ticket through airline, now the refund amount is initiated by airline but clear trip is asking so me the NCO from airline. Even I have given TRIP ID, PNR & E-Ticket they are asking me to sent hard copy which airline has to provide me. Really I don't understand only getting commission for ticket booking & cancellation, nothing from clear trip for end user. It is pathetic...
Complaint comments Read comments [1] Complaint category Travel Agents

ClearTrip - Fraudulent practice, not processing refund

User
 ishanyadav22 on Jun 1, 2014
Trip ID: 13112710246.

I had booked an international return flight from Delhi to Singapore on Air India through Cleartrip. As one of the connection flights was delayed by more than 20 hours, I was promised by Air India as well as the Cleartrip customer care that I am entitled to a 100% refund on the flight. And so I decided to cancel the flight and asked Cleartrip to process the refund.

When I followed up on this, I was told that I need to get the flight status changed from Flown to Open to process the refund. For this i spent 4 months following up with various Air...
Complaint comments Read comments Complaint category Airlines

ClearTrip - Misguidance and incorrect information

User
 manishtopno on May 31, 2014
I booked 2 hotel rooms in Ooty through clear trip. The payment was made and confirmation was made. Just when I was about to reach Ooty I got call from clear trip and I was informed that the booking is not valid as there were no rooms available in the hotel. If the rooms were not available then how the hell Clear Trip booked room for me. The alternate arrangements was not done. The caller from customer care was not ready to send any information in my registered mobile number. He was telling me to check my email. Since, I was in journey I was not able to check my email too. Later on I checked my email...
Complaint comments Read comments [1] Complaint category Business & Finances

ClearTrip - Misrepresentation, Misinformation given, harassment of me, my family and my friend�s family, time

User
 Ankur_77 on May 29, 2014
I made 2 bookings with Clear Trip, the first one was for Dalhousie & the second one for Mcleodganj, the Trip Ids are given below. Trip ID: 1405163477 This was first booking for 2 rooms for 2 nights for Adults and 3 Children in Dalhousie for 24th May & 25th May’14. I received the confirmation voucher (Copy Attached) that my booking is confirmed with Hotel Shangrila however a few days later I received a call stating that the rooms are all booked in that hotel so we are moving to Hotel Jaspreet. It was 2 days before my travel so I had no other option but to unwillingly agree,...
Complaint comments Read comments Complaint category Travel Agents

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