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ClearTrip Complaints & Reviews

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Last updated Mar 27, 2024
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ClearTrip reviews & complaints page 23

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N
Niranjan Suresh
Apr 23, 2021
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Flight Refund Help

Hello team,

Hope you are doing well. My name is Niranjan and I'm a cleartrip customer.

I've been in touch on a daily basis with your customer service team and had no other option but to write this email to escalate. The CS team at Cleatrip is giving me different messaging every day and have not provided me and confidence/assurance on the refund process with my difficult experience.

Cleartrip...
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H
havoline
Apr 23, 2021
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No refund for amendment fee

Address:Mumbai

I had made an airline booking from Cleartrip with trip id[protected] with the flexifly option. The flexifly option covers the amendment fee for any airline Rescheduling done on Cleartrip
Unfortunately due to covid circumstances I had to reschedule my flight on the Cleartrip app itself
During the first attempt of the rescheduling, my payment of rs 3304 was deducted from my back account and reached Cleartrip. However the rescheduling...
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A
Annex Xavier
Apr 22, 2021
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Delay in refund process

Dear Team,

I Have booked a couple of round flight tickets from Heathrow London to Cochin. In this pandemic, I forced to cancel both the trips by 31st January 2021. The trip id's are[protected] and[protected].

Unfortunately i yet to get my amount back till the date. Customer care team finding some excited stories each time i am contacting them. I have never expected such a worst support experience ever. I...
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U
Upal Ghose
Apr 21, 2021
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Cleartrip not refunded booking amount for

I booked Air tickets for 5 persons through Cleartrip for the date[protected]. Due to lockdown at that time my flight got cancelled.Booking trip Id was[protected].Air lines company refunded back the booking amount to Cleartrip long back.But Cleartrip has still not refunded back my amount even after 1year.I have provided them my account details also. I am furstrated with their service.Please refund back my booking amount immediately....
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A
Ajit Jacob
Apr 20, 2021
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Not received REFUND Trip ID : 191206515404

Cleartrip has not refunded my ticket money after GOAIR has paid them in January 2021. I have made more than 20 calls to their customer service centers and every time they say this will reach your bank account in the next 72 hours. This is an appalling service from this company....
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M
Mohamed Yasser
Apr 19, 2021
Apr 19, 2021
This thread was updated on Apr 19, 2021
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I am complaining as I didn't receive my refund as I called the ticket from 17 Jan 21 till now I didn't receive anything

Cleartrip keep telling me waiting authorisation from Egypt Air since 100 days I was following up daily and no one help me properly or done anything useful for me I have send 100 of emails and complains without any solution...
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So my family had a flight from Chennai to Bagdogra. We were 3 passengers in total. But unfortunately I had to cancel one passengers flight. So I did on the 4th of April and everything was going ok. I got my refund after the hefty charges of the one passenger I cancelled. But 4 days before the flight which was on the 19th of the April I get a message that the whole flight has been cancelled. Cleartrip cancelled my flight without my permission...
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M
Malsiv
Apr 15, 2021
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Refund on ticket no 20020831670

Not getting refund from clear trip although Lufthansa says they have refunded in a mail to us which was forwarded to cleartrip...
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M
Mandar Wagh
Apr 14, 2021
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Non refund of payment since 1 year

I have canceled my flight tickets in May-2020 and still, I am waiting for a refund. It has been more than than 11 months, every time they are referring to the Air India....
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S
shah73
Apr 14, 2021
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Not got my flight refund

I booked my flight from delhi to dammam 1 way ticket thru cleartrip.com. But Qatar airways cancelled my flight so I asked cleartrip for refund. My flight was on 13th Feb 2021 but still cleartrip is saying airline not responding. I called airline. Airline is saying they are reachable. PNR No is P8BWJ8
Regards
Shahab Ahmad...
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I
Ishita ..
from Pune, Maharashtra
Apr 10, 2021
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Money deducted but not reflected in cleartrip

I made a booking for mumbai to new delhi and paid through gpay . Money was deducted but not reflected on cleartrip. Money has not been refunded and gpay has asked to contact the merchant.
What to do??...
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A
ARUN AGRAWAL VANSH
from Mumbai, Maharashtra
Apr 8, 2021
Apr 18, 2021
This thread was updated on Apr 18, 2021
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Non refund of tickets due to pandemic mental harassment from your team

Address:mumbai

Trip id[protected]

We dont understand when vistara airline already refunded full money of above trip id on 29.3.21
than why you all are wasting time and not refunding our money, which is lying with you,
why u all doing mental harassement to customer

need call on [protected]

[protected]@rediffmail.com...
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K
Kanhamamali
Apr 7, 2021
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Refund of air ticket money

Please refer my trip ID[protected] and e-ticket no.[protected] for journey from Bhubaneswar to New Delhi on 10.05.2020. Due to some unavoidable circumstances I was constrained to postpone my journey. The ticket is cancelled sufficiently before start of journey, but cancelled money not yet refunded to me. As confirmed by Air India, they have refunded money on 14.12.2020.

You are requested to refund money immediately failing...
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G
gopal994
Apr 6, 2021
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Refund Related

I got a voucher of Cleartrip worth 2000. I can use this for Flight booking as per terms & Conditions. So I used that Voucher for Booking flight, Voucher applied successfully but discount not received. This is Clearly appearing in the system. Actually It is Technical Problem they also know that but they are not giving refund of my money. Cleartrip Voucher Number : [protected]. I Keep on raising issue with concerned Cleartip officers they...
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K
Kunal1101
Apr 6, 2021
Apr 29, 2021
This thread was updated on Apr 29, 2021
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Cleartrip not processing refund

For my trip ID[protected], airline has processed refund on 24th Jan and airline have given in writing multiple times confirming refund processing from their end and the amount processed. Yet Cleartrip is still to process refund to me after 2.5 months and keep lying and giving excuses....
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A
ARUN AGRAWAL VANSH
from Mumbai, Maharashtra
Apr 6, 2021
Apr 6, 2021
This thread was updated on Apr 6, 2021
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Non refund of tickets due to pandemic mental harassment from your team

Address:mumbai

Trip id[protected]

as m following from one week but no one is there to update on our refund, as Vistara airline already refunded our full money to clear trip on 29.3.21, but why we are not getting our money back it seems that you all manipulating us, which is not accepted from your company its very disappointing, nor your team connects our call to your senior person with whom we can talk
need positive response and...
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I
indiatyuo
Apr 3, 2021
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Refund cancellation flight ticket

My PNR no MH6FWV, booked on the day 2/20/2021, canceled on 11/03/2021 and same details r shred with cleartrip, till the day we don't received any response from them. many times called to customer no, [protected], no one picking and mild also. still the day we don't know staus of what they want to do....
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A
ARUN AGRAWAL VANSH
from Mumbai, Maharashtra
Apr 3, 2021
Apr 5, 2021
This thread was updated on Apr 5, 2021
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Refund of money

Address:mumbai

Vistara pnr. Jbwdff
trip id.[protected]
new delhi- mumbai one way

as we have not travelled till date and vistara airline had refunded to you full amount on 29.3.21
request you to refund our full money back without any deduction

arun agrawal
[protected]
[protected]@rediffmail.Com...
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S
Sangeeta.chakraborty
Apr 1, 2021
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Non refund of tickets that got cancelled due to pandemic

Address:H 19 D Saket, Saket new delhi

We booked flight tickets via cleartrip portal.. the flights got cancelled due to covid pandemic..despite repeated requests we have not recieved refund of tickets..on contacting the airline we were informed that we have to contact cleartrip and they have to initiate the process of refund..despite repeated emails cleartrip has not resolved the issue..Trip ID[protected]
Airline PNR JW 112..we are highly dissatisfied with the services...
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N
Nishmitha Suvarna Y
Apr 1, 2021
Apr 7, 2021
This thread was updated on Apr 7, 2021
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Refund status is taking more than a year

Fraud Cleartrip. Please dont book flights from cleartrip
Trip ID:[protected]

Horrible service. Not ready to return our hard work money. Poor customer service. The basis on the court order by the Honorable Supreme Court, the DGCA had categorised passengers in 3 categories:

Category 1) Those who booked tickets between March 25 and May 24 for traveling within the same period.
Category 2) Those who...
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