Claimed

ClearTrip Complaints & Reviews

1
Last updated Mar 27, 2024
Complaints 3042
Resolved
287
Unresolved
2755
Quick Links
Statistics
Share
Contacts

File a complaint to ClearTrip

Having problems with ClearTrip?

File a complaint and get it resolved by ClearTrip customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ClearTrip
Customer Service Contacts

ClearTrip Phone Numbers

Toll free
1860 233 9000
644
347
Phone
+91 22 4130 0300
381
234
+91 95 9533 3333
204
211

ClearTrip Website

ClearTrip Head Office Address

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India
400011

ClearTrip reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Madhu Raja
from Bengaluru, Karnataka
Dec 26, 2022
Dec 26, 2022
This thread was updated on Dec 26, 2022
Report
Copy

Money deducted and the ticket is not booked

I booked a ticket from Bangalore to Srinagar from cleartrip on Dec 26/2022
to fly on Jan 29/2023. My money (Rs: 19373) was deductedand the ticket is not booked, no notification or error message from cleartrip, and there is no way to reach them as well. Trip ID:[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
I had made a reservation on 20Dec on Cleartrip mobile application for Dubai-NewYork. I was duly charged the fare and a confirmation email was sent to me.

However a few hours later I received an email that my booking has been cancelled due to technical issue with the airline and that a refund is being processed. Upon being asked the reason for this, I was not given any explanation. Subsequently I received another email confirming...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had made a reservation on 20Dec on Cleartrip mobile app on Air India Dubai=Melbourne flight via New Delhi for flight on 14July2023. I paid the fare and received an email confirmation of the booking.

However after a few hours i received an email that the booking cannot be confirmed due to technical issue with Airline. When i responded back asking for the reason, I was told to contact Customer Support Centre. Subsequently i...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vip1989
from Chandigarh, Chandigarh
Dec 22, 2022
Report
Copy

Ticket refund not issued, Fraud company

Trip#[protected], refund amount: Rs. 25115 and Trip#[protected], refund amount: Rs. 16374 both not refunded by cleartrip. the money has been refunded back by the airline and cleartrip is holding the money and expecting me to pay more deduction charged in addition to the charges i already paid. I talked to their customer service agent and he was not able to assist rather just simply said that these charges i have to pay otherwise i won't...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
aloksharmabpl
from BHOPAL, Madhya Pradesh
Dec 14, 2022
Report
Copy

Airticket booking cancellation.

1Booked flight from atlanta / mumbai and return.
2received below mentioned email from clear trip :

Alok Sharma
8:55 PM (10 minutes ago)
to CS

Hi,
Qatar Airways has rescheduled your Atlanta to Doha flight QR - 756

Old Schedule: PNR: TSA2ZM | QR - 756 | ATL Departure time: 19:10 on 24 Dec 2022, DOH Arrival time: 16:30 on 24 Dec 2022

New Schedule: PNR:...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sijokc
from Ernakulam, Kerala
Dec 12, 2022
Report
Copy

Confirmed booking from Cleartrip is rejected by the hotel

I booked a resort in vagamon through ClearTrip site. And I got the confirmed voucher from Cleartrip. But when I contacted the hotel, they told that they didn't get any bookings from Cleartrip site. Then I connected with the Cleartrip customer care and they told that there is some rate issue and they told me to cancel the booking. Then I told them to send me proper reason in an email and initiate the refund from your side as I dint want to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I have booked a ticket for flight from Nagpur to Pune on 10 Dec 2022 for 18th Dec 2022. Payment is successfully but status is Awaiting.
It said that ‘Awaiting PNR Estimated time Sun 11 dec 2022, 05:06’
Till now there is no confirmation for my ticket. I did not receive any PNR for the ticket. Please help....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had booked flight tickets from jabalpur to pune via indore for the date 13th, Dec 2022 through Cleartrip on 09/12/2022. My booking was confirmed on cleartrip's website and it said "Please wait a few hours to download the e-ticket, awaiting PNR confirmation." I have still not received any ticket confirmation from the airline...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Priyanka wadke
Dec 7, 2022
Report
Copy

My spicejet ticket has not yet generated

Website:Cleartrip

I had done booking 3 days ago and following up for 48 hrs and I am not getting my tickets after paying the complete amount. The estimated time to generate pnr was 5th Dec 1.35pm but still no update....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nareshkum
Dec 6, 2022
Dec 9, 2022
This thread was updated on Dec 9, 2022
Report
Copy

Flight refund NOT PROVIDE

Address:HOUSE NO 5417/A WARD 3 PATAUDI, GURGAON

We applied for a normal refund, but due to compony profit they raised full refund request without informing us we applied for normal refund because o[censored]rgent requirement as i am felt in hospital need money in emergency dont have money if dided clear trip responsible...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
D
Divya Gopinath
Dec 5, 2022
Report
Copy

False communication by Cleartrip

It was informed to be by cleartrip that my flight was cancelled 2 days before the travel (yesterday - 4th Dec 2022) and they have initiated the refund.
I have booked a new flight that cost 2x via Makemytrip for my travel to Hanoi from Bangalore.

Today, 5th Dec 2022, the same flight that was cancelled is still reflecting as available on their website....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Divya Gopinath
Dec 4, 2022
Report
Copy

Flight Cancellation not informed

My ticket from Bangalore to Hanoi was booked via ClearTrip on 7th Oct 2022 - Trip ID - [protected]VietJet). On the same day my return tickets from Hanoi to Bangalore were also booked - Trip ID:[protected]+1 impacted friend Trip ID :[protected].
On 11th October, we received two separate emails from cleartrip team, that stated that Trip ID:[protected]+1 impacted friend Trip ID :[protected], is cancelled by the airlines....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Taimoor Ahmad
Dec 3, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund (Dubai to Jeddah)

Address:Dubai , UAE

I am writing you in regards of my refund. It has been more than 2 months but I could not get my refund. I am sorry to say, I am not getting any signal positive response from Cleartrip. As per Airline amount has be refunded on same day when cancellation was done to agency, however cleartrip initially told me that it will take 60 days now they are saying it will take 90 working days. I am really very shocked by the non professional attitude.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DeepikaChaurasia
from Jamshedpur, Jharkhand
Nov 21, 2022
Report
Copy

Wrong ticket

Address:Jamshedpur

While booking my international flight (Delhi to Da Nang), the booking details showed the check-in baggage of 20 kg however when I received the ticket in my inbox, it showed 0 check-in baggage allowance. The airline booking website refuses to accept the anomaly in the ticket sent by email.
The ticket with only 7 kg cabin bag allowance was Rs 7800 whereas the one with 20 kg was around 12k (that I booked) on the airline site as well...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Uddhav Bhosale
from Pune, Maharashtra
Nov 16, 2022
Report
Copy

Excess payment for 2 tickets booked on 04.11.2022

On 04.11.2022 I have booked 2 tickets from Pune To Ranchi GoAir flight,
Journey date 10.11.2022_6E - 6484
1) Trip ID[protected]_Uddhav Bhosale
2) Trip ID[protected]_Prasad Jadhav

I received my credit card statement & it has deducted 3 times
1) Rs.5759.00
2) Rs.6114.00
3) Rs. 6343.00

3Rd payment is excess hence request to refund the same amount....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Al Furjan, Dubai, UAE, Mob: 00971 56 7886419

ClearTrip Booking ID:[protected]

Dear Sir,
This is as per the attached refund status downloaded from the below website:
https://www.jetairways.com/insolvencyproceedings/
LOC (Version 9) dated 3 October 2020 (“LOC”)
Serial Number: 4723 Cleartrip (PDF Page 158 of 625)

Cleatrip has got the refund and has not passed it on to me as of date.
Please do the needful.
br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chajolly
from New Delhi, Delhi
Nov 1, 2022
Report
Copy

Booking the flight ticket

Address:Maharashtra

I have booked the flight from New Delhi to Vancouver via Clear trip. The flight itinerary is New Delhi - BLR - YVR via Vistara & Then Air France.
The flight is booked in Week 47. I must mention here, that services of cleartrip with regard to customer service is pathetic as they are not equipped with the relevant information.

I would like to know the charges to be paid for excess baggage in prior. customer service is...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
paulbaby
Oct 25, 2022
Report
Copy

Confirmed booking given without a room

I made a booking at Sri Gokulam Sabari Guruvayoor, Guruvayoor, Kerala for 22 Oct 2022 through cleartrip. Cleartrip has confirmed my booking and issued a Hotel Voucher.
When I reached at the hotel around 9:30pm, the hotel guys mentioned that there is no such booking and they don't have any tie up with cleartrip.
I was denied a room at the hotel.
I called up the cleartrip customer care number mentioned in the hotel voucher...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
karishma tilokani
Oct 25, 2022
Oct 26, 2022
This thread was updated on Oct 26, 2022
Report
Copy

Re travel weight allowance

Hi

its very disappointing to write this email as its complete waste of my time energy
i have been coordinating with youlll since 10 days

my trip id no[protected] ticket from dubai to melbourne via brunei has weight issue

when i purchased the ticket it shows 30 kg across the sector of going and back

when i got the ticket from the airline it shows melbourne to dubai only...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
itsovi
Oct 21, 2022
Report
Copy

Refund not received for failed booking

Address:Mumbai

I tried to book a flight ticket from Kolkata to Pune on 14th October and after payment booking got failed, I thought maybe a glitch so I tried again but same issue. Trip Ids are[protected] and[protected]. Both the times money was deducted from bank and Its been more than a week now still i did not get any refund. There is no customer support for help. Such a pathetic service, will never recommend anyone to use their service going forward....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy