Cleartrip — Beware cleartrip : it says something on call and refund something else

Cleartrip says something on call and refund something else

Id: [protected].

I shall never use cleartrip

Point no 1: "if you cancel your booking (In part or full)" i haven't cancel its airline who had cancelled

Point no 2: cleartriper executive itself confirm on 04/11/2016, the night flight was cancelled that we will refund entire amount of nearby 9250 deducting convenience fee with having call conference with spicejet executive mr kamaljeet

So after 20 days of multiple emails cleartrip just changes rules as per their convenience

Point 3: i paid 17654 (+ 2000 wallet) = 19564 /- (It means cleartrip has to pay 19564 /- to spicejet, without excluding any commission)
Now spicejet refunded 10034/- to cleartrip

Now cleartrip refunded me 5954 so here out of[protected] = 13610 which left with cleartrip including my wallet money which i earn on previous booking, and not to confuse with 2500 of this booking

O here cleartrip have 13610 + 10064 (Spicejet refund) = 23674/-
Now cleartrip says we have given you 2500 so lets deduct it :[protected] = 21, 174 /-

Here is what concern me that is cleartrip have to pay only 19564 /- and having 21, 174 /- (Even not including your commission with airline or also deducting 2500 paid to me) there is clear difference of 1610/-

O here due to flight cancellation of airline : 1: i have to paid extra and book other flight (I understand i cant blam cleartrip for this)

2: cleartrip confirm full refund same day accepting on call since its airline who had cancelled and not you so we will refund full (Cleartrip shall take responsibility)

3: due to flight cancellation of airline actually out of my booking, cleartrip earning 1610/- despite even deduction of 2500 + conviencecy fee

4: i (Customer loose) money despite not having service

Prove my above calculation wrong and i shall accept your deductions, otherwise humbly accept there is flaw in your policy that when airline cancel flight, actually cleartrip earns more when cleartrip get refund from airline, which on name of policy cleartrip not want to give back or refund or as as wallet too.