[Resolved]  Cleartrip — Cancellation confirmation for New Delhi - Abu Dhabi flight

Address:

Chandigarh, Chandigarh

I had booked one air ticket through net banking from new Delhi to Abu Dhabi in 13th Feb 2014 of my Brother in law. While booking the ticket I have mentioned his name Manish Sharma whereas on Passport his name is Manish Kumar. We have requested to cleartrip to change the sir name but they have not change and advise us to cancel the ticket and book new one. On 14th Feb I have cancelled that ticket and book new one.

On cancelation of ticket i have received mail from cleartrip that the refund of Rs. 6039.00 will be credited in my account within 5-7 days. Till 26th I have not received the payment so i have called to cleartrip customer service and written so many mails with my latest bank statement which is shows that the amount is not credited in my account.

From 27th of Feb 2013, I am daily calling to customer care and taked with Ms. Sharadha, Ms. Rekha, Ms. Heena, Mr. Shekhar, Mr. Rakesh and even i have talked three times with flour manager Mr. Sachin Pawasker. Every time Mr. Sachin pawasker is assuring me that he is looking in to the matter but till date i have not received any update on this issue.

Please look into the matter and advise what to do or should I go in consumer court.

Thanks & Regards
Rajesh Sharma
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