Cleartrip — Cancelled the booking without providing any alternative

Address:	New Delhi, Delhi
Website:	www.cleartrip.com

Hi,

Wanted to let you know that I had a pathetic experience with Clear Trip. I booked a hotel in Mukteshwar for a two day holiday. Booking was made three days prior to the trip. On our way to Mukteshwar, we received a call to inform us that the hotel is not available. There was some network issue at cleartrip due to which they didn't get the message from hotelier and made the booking. They said that they are looking for an alternative and will get back.
We kept waiting for their call and no call back was received. When we reached Mukteshwar, we call clear trip multiple times and spoke with multiple representatives but no resolution was given.
We kept waiting for clear trip for almost 2 hours to get back to us with an alternative.
It was raining heavily at 7 pm in the evening and we had no place to go. It was a peak season and 2-3 hotels that we enquired from had no availability. It is very small place and there are not many hotels over there.
In the end, at around 7:15, we received a call and that the rep said that they are cancelling the booking and initiating the refund as they cant find another hotel for us.

The hotelier later informed that they informed Clear trip the same day when the booking was made that they don't have rooms available.

Very bad experience with clear trip. Will never use it in future and will never recommend it to anybody.

Thanks!