Cleartrip — Cleartrip cheated

Address:

Bangalore, Karnataka

While I booked the ticket from Bangalore to Dubai on Cleartrip [ [protected]] Trip ID: on 05/01/2015 it was refundable ticket and I have the copy of the same. I called up cleartrip on 19/02/2015, I was taken for a surprise to know that the ticket was non-refundable by the call centre executive; however, then the executive agreed saying it was Cleartrip's error and the amount will be refunded [I have the call recording the for the same]. I cancelled and requested the amount to be transferred to my wallet which takes only 7 hours as per them and sent an email to the customer support and regarding the my incident.

From 20/02/2015, my registered mobile number was blocked by the cleartrip for any conversation because the call were recorded from my end, so I had to use different numbers to connect to them everyday.

It has been six days and now they came back on the email stating that the entire amount is non-refundable.

I just finally spoke to them and none of them in cleartrip knows what happened to the money?????

I am going to file a consumer complaint on cheating against cleartrip for this.

I gave them enough time to come back with resolution however, the company is 100% pure cheat

I have enough email trails and call recording for proof, I can only submit to company respresentative if they want to resolve the issue.

MOST OF THE TICKETS IN CLEARTRIP WHICH ARE NON-REFUNDABLE ARE REFUNDABLE IN MAJORITY OF THE OTHER PORTALS...YOU CAN COMPARE APPLE TO APPLE BEFORE BOOKING YOUR RESPECTIVE TICKETS