Cleartrip — Cleartrip not ready to accept their responsibilities

Address:

Rajkot, Gujarat

My trip id is [protected]. We booked tickets from Rajkot to Bangalore (via Mumbai) for 19th May, 2015. Now my JetKonnect flight no. 9W-7130 got delayed from Rajkot by 2 hours, so I couldn't make it for the next flight from Mumbai to Bangalore. Now contacting JetKonnect staff, they are not willing to pay any compensation nor arrange any other flight for Bangalore. On the other hand, Cleartrip is simply saying we're sorry, we apologize thats it. They are not willing to arrange the next flight. On asking further, they are suggesting us to buy another ticket from Mumbai to Bangalore for Rs. 14000/- additional charges. This is the solution they have for us. They are incompetent to handle the airline companies and they have opened the airline booking portal. Its totally cheat and fraud company and no one is to be blamed at the customer care staff, they are just saying sorry, what the hell to do with your sorry man, come up with the appropriate solution. WASTED MY 14000/- DUE TO CLEARTRIP.COM